Betelgeused
Member
Yep, that's exactly it, some people will fight change like it's the worst thing in the world.
I compare it to removing buttons on mobile phones. I lived through the first all touch blackberry phone and the uproar was tremendous. Now everyone uses a phone without a keyboard without even thinking about it.
Some people will continue to fight it, but those who try it with an open mind mostly have found it is better and I think it'll only be a matter of time before most then all car makers follow suit as they have been with all of the other innovations Tesla have brought forward.
I don't think the stalks situation is comparative to the Blackberry/Apple situation at all. When Apple released the first iPhone it solved a genuine problem: physical keyboards were not adaptive to your context/content, and screen size was severely diminished by a keyboard you may not need to use.
Apple solved both of these issues by introducing a touchscreen that allowed different contextual buttons to be present in any app, and giving the user more screen real estate.
The general reception to the first iPhone was very positive, and rightly so, because they made genuine usability improvements without sacrificing anything. Any initial skepticism was quickly overshadowed by the success and rave review of the new iPhone. The only reason Blackberry didn't go bust sooner was because they still had better enterprise features than the iPhone, it had nothing to do with the usability of the device itself. When Apple added more enterprise features, Blackberry's market share plummeted.
Tesla's decision to remove stalks does not solve a user experience problem, it actually introduces problems particularly around cognitive load: a driver has to be aware of a moving target they need to interact with. You could argue that the iPhones onscreen keyboard is a moving target when compared to Blackberrys physical keyboard, but it's not at all because it always appeared in the same place.
And I usually find that whenever the conversation goes to 'people should adapt' and 'it's just a muscle memory thing', then you've already lost the battle. This goes for any design, physical and software, because it goes against pretty much every UX principle. I'm 100% positive that in the future, cars will not have stalks - the autonomous features will all be clever enough to make these decisions for you. But until then, it's still the best design option.
And this isn't about people fighting change. It's about people wanting the best experiences.