service center

My 2016.5 75D 66k miles has this bizarre issue that no one seems to know what it's caused by. Once every few days sometimes about a week a car needs service message pops up for less than a second followed by a short alert tone. The service center has checked the logs and saw where the message...

Just got a service appointment confirmation via both TEXT and EMAIL, for service of my Model S this July. The appointment confirmation shows I'm due at a service center in NORWAY, July 17, 2019. Two things... 1. I never called, nor scheduled any service appointment. 2. I live in the United...

Orlando, FL - Minor part replacement (pass door wiring harness plastic strain relief piece was cracked) On time Courteous Efficient Respectful Why only 99% perfect and not 100%??? - No creamer for the coffee! They will send over Mobile Service to fix one other minor cosmetic issue. (Already...

I've always had trouble with the rear doors opening properly to their full range in an intermittent manner. I mentioned it as an afterthought the first time I had the car in for repair and a service tech diagnosed a faulty sensor on the driver's side. At that time I didn't know I had a problem...

I ordered a Model 3 about a week ago and it is scheduled to be delivered next Tuesday (5/21/19). I've seen some threads where people are describing the horror of taking their Model 3 into a service center (Mainly for body repairs). On more than one occasion there was someone who was without...

Hello everyone first time poster, long time reader. First and foremost, I love my MX I think it is literally the best car in earth. I didn’t come here to smash on my favorite brand. I took the car to service with a large list of minor repairs and concerns all due bill stuff in mid March. One...

I got my Tesla back from the service center today after having some work done, and noticed this: Note the Correction (Paint Repair/Refinish) - I wonder if this study required retouching paint - and if so, where? Does anyone have any idea what this may be about?

Saw today on CNET, that Tesla is opening a service center in Toledo, OH that will also provide access to those in the Detroit, MI area since that State has blocked repair access to Tesla owners. Great news for many I'm sure. From the Tesla map for superchargers, stores and service centers it...

Hello, I am very serious about purchasing a model 3 before the end of the year. There is just one thing that worries me. The nearest service center is Houston,TX. Is this something to consider a problem of owning a Tesla? Or am I just overthinking things? What has been your experience with...

when I had questions or concerns for my local service center I used to pick up the phone, dial the number, and just like with my Honda dealership, spoke with my service department within a few seconds. Now...apparently Tesla has changed things and every time I try to talk to someone I can no...

I tried calling my Service Center today, Lyndhurst Ohio. Humans no longer pick up the phone. The message refers you to the app for online scheduling or chat. Anyone else experience this?

I had the unfortunate experience Monday around 4:45 of hitting a huge pothole (totally covered by water) that totally flattened my right rear tire and damaged beyond repair the right front tire. So that was my first experience in calling roadside assistance. The roadside assistance truck was...

Hi everyone, I'm a little confused, forgive me I'm a n00b. I placed an order a week ago for a long range Model S. My car hasn't been built yet. When I was at the showroom, they walked me through a service plan, which was basically buying 4 years of servicing upfront. Now I see they are saying...

I have a Dec 17 MX 100D. Since I've owned the car there was this slight creaky sound coming from around the glove box - dash area on the passenger side. (I think someone else here on these threads posted something similar) It would make this creak sound as if either something was too tight, or...

I’m a little more than two years in with my late 2016 Model S 90D. I love it. Always have, still do. Brag on it at any opportunity. And, have often said “I’ll never go back...” meaning not just EV vs ICE but Tesla in specific. This weekend my wife and I traveled from our home in Alabama (one...

Tesla is currently working on opening a new Service and Sales Center location in Columbus, OH Address: 4099 Easton Loop W.; Columbus, OH 43219 Project: A new Tesla Service/Repair Center and Showroom with auto sales at Easton Town Center. Construction/Tenant Improvement has already started...

Driving south on Route 1 in Dedham this morning, I was surprised to see a large number of what looked like brand new Tesla cars in front of a now-closed former car dealership on the southbound side, at the corner of Pleasant Street. Looking at Google Maps street view, it looks as if the site...

We're scheduled to leave for our annual Christmas trip early Saturday morning...so, of course.... this past Sunday, my frunk latch failed. Not great, but recoverable. I attempted to schedule an appointment for it, but they are slammed through late January, and no slots were available. Degree of...

My MX failed FW upgrade from 42.2 to 46.x last week, and by failed FW upgrade I mean the car didn't power up. The only things that worked were the doors and windows, nothing else. Once it was towed, I get a call from the SC who said I need to pay for the diagnostics (175$/hr) since the...

Is it possible to ask a service center to downgrade v9 to v8? If not, are there people I can hire to hack and downgrade version 9 to version 8? I really do not like the user interface of version 9. Thanks.

So, this happened the other day, right in the driver side. My insurance filled out the claim, and connected me with one of their "approved" repair companies. They put in a call and email to Tesla. Over a week later, no one has responded. This is typical of the horrible service that Tesla...

https://epc.teslamotors.com/ Hit the "General Public" button. You're welcome :)

Hey all, I took delivery on Sunday Sep 2 the day before Labor Day at Marina Del Rey in Southern California. My car looked beautiful inside the delivery building. Delivery guy went over a few things with me then drove car outside and told me to have a few minutes to familiarize myself with the...

This is a kind of a long story, so bear with me or TL;DR at the bottom. My car was delivered with several defects that I was told could be addressed by service at a later date. I documented the issues and waited several weeks for service to source the parts and then dropped the car off at the...

So as my profile states I am a mechanic by trade and a business owner by choice. I am interested in converting one of my BMW/MINI repair shops into a Tesla service shop. Why? Because I believe in Tesla and I have a child and I want to leave something other than a polluted mess of a planet for...

Hi all, First post. I took delivery of a P3D+ on 9/27. I've been absolutely awestruck with how well this thing drives, and have been driving way more as a result. Decided to go for a 110 mile trip with the family on Sunday, and about 60 miles from home, I hear a fluttering noise that is clearly...

You can now book service appointments in the UK directly from you're my Tesla account and it shows the availability for the next available appointment. Totally cool!

I recently purchased a used Model S and I wanted to know if I'm able to take it to a service center even though I'm still in the process of transferring ownership through Tesla. Or Is that a requirement before I can take it to a service center?

Has anyone experienced a lack of available loaner cars at a service center when your appointment was made weeks in advance? This is the second appointment I've had to reschedule because Tesla, within the hours of the scheduled appointment, txts me saying there's no loaners available. I'm...

I did some searching on TMC, and I could not find a post that mentioned this, so I thought its worthy of posting. After having some service on a 1.5 , I asked about having a state inspection. I was told that the Tesla service centers in New York don't offer this, as they would need to make the...

I recently took my M3 for service at the Burbank SC, and when I picked it up, it had damage (curb rash) on the passenger rear rim, and a scratches on the rear bumper. Now the bumper on my 1900 mile Model 3 has to be repainted. Very frustrating, but has anyone had to deal with something similar...

In less than 3 weeks of owning my M3, someone scraped their car against mine while it was parked and unoccupied. I was livid, but to the person's credit, they stayed on the scene and admitted to the deed. There's a pretty good scrape on the rear bumper and the side was dislocated from the rest...

This is my first post here, but I need some advice. I dropped my M3 off at the Burbank SC on a Saturday with 77% of charge. The next evening when I checked the mobile app, it had 52% charge. Then they turned the mobile app off on Monday (when they started working on it). When I went to pick up...

Just a heads up... if you take your 3 in for service, might be worth taking an inventory or photos of your contents inside the car. I had an electronic device that has gone missing from my center console during my Model 3’s 3-day service trip to the Buena Park location. I specifically saw it in...

new model x owner here. Wanted to ask those in DC area if they take their Tesla to tysons corner or Rockville for service? Have a few things for them to fix up after delievery but don’t want to wait a long time Thanks!

I was told that the Scottsdale Service center is moving to a dedicated new location. Does anyone know where this might be (apparently it is close to the existing one). I searched for building permits but didn't find any.

Each day, since I took delivery last Wednesday, I faced my morning commute with a smile on my face and preset 80% charge in my new Model 3. As a first time Tesla owner I was thrilled to be driving my dream car. Rush hour traffic is no longer a dreaded experience when you're gliding in this magic...

Have been trying to get info about Test drive and service facilities for Model 3 which I am getting ready to configure! Anybody in Dayton, Cincinnati or Columbus have the experience with Model 3. Would like to connect please. Would appreciate a message with contact info, please! Thanks!

Here I am waiting 90 minutes for a loaner. Monday afternoon in Costa Mesa. I know we're in TeslaLand here, but none of the three people ahead of me have been offered a loaner. You should see the place, though. It's swamped. What's your experience?

Hi All, I’m aware there have been other threads about not receiving updates, but most have been linked to failed downloads, no WiFi, etc. I purchased my new Model S 75D this December 2017. Since then I’ve only received one update In January that initially failed and had to be done at the...

Car was in service center for a couple of cosmetic issues but then would not complete the firmware update to 18.10.5. A charge port door alert appeared and the port cover and its ECU were replaced but this did not fix the firmware install problem. At first it seemed the SD card was bad so they...

Going cross-country next week. In regards to service center availability, seems like there are large gaps in coverage. For example, if the car breaks down in Mississippi, will my choices be to get towed 400 miles to either Dallas or Atlanta ? Or is there a better option ? Thanks

Hi guys, I am going to pick my MX tomorrow morning at 10:30. My DS just called said they find a tiny unperfect paint form my front bumper and she orders me a new bumper. I can still be going to pick up my MX but I need send it back the service center next work to replace the bumper. lol. because...

Looking for wisdom from those with experience with service centers. Brought my 3 week old CPO in to have a list of things checked out/fixed to my local Tesla Service Center on Tuesday morning. I spoke with them ahead of time to get an idea of how long it would take based on my list and they...

Quick Service Experience Story: A month ago I notified the Service Center that my 2013 MS had a couple ongoing minor issues-- some bubbling on the main display and my TPMS was notifying that it needed service. After a couple weeks waiting for a replacement screen I dropped my car off and they...

Came upon this article from Tuesday, 1/16, about a new location for a Tesla location in New York on Long Island. Given the mention that "the facility would generate solid waste typically associated with 'auto sales and repairs' minus motor oil" would appear to be a store and service center...

After electrek broke the news yesterday about uncorking older 75d vehicles the community went nuts and blew up the service centers, some reports said they didn't know what we were talking about or just said no based on an old list. One person, Michael, at the Tyson's corner VA service center not...

When I was in to the Service Center in Dedham, MA I noticed a Statistics TV that was “live” streaming statistics from around the world. It included a few things like the most used supercharger station today, how much CO2 saved total, and how many cars produced. I can’t seem to find a website...

Decided to try out Tesla's new in-house body shop, thinking it would be smoother than using Chilton + rental. Caught in the triple vortex of A New Process, Good Intentions, and Something Else I Don't Understand. Contacted PA SC, customersupport@, bodyshopsupport@, and exec escalation. No...

What on Earth am I doing wrong? I drive around 25,000 miles a year. I have done two "annual" service appointments so far this year, and both times I had to replace my tires. Is this normal? I purchased the good year 19s both times. Should I be buying a different tire or is there no way to avoid...