I would give the center personnel the benefit of doubt (they lied to you is a pretty strong statement, IMO).
While I've never had it happen either and I consider the combination of heat and humidity in New Orleans to be some of the worst in the country (along with Houston, Tampa, etc.) and very taxing on A/C systems in general I can say I have never been in 118 degree heat in either of my Teslas.
I could see a situation wherein the system is not 100% but maybe 95% (maybe a small amount of refrigerant has leaked out or the filter is partially clogged or other issue) and under most circumstances it seems to work fine but under extreme conditions it can't handle cooling both the cabin and the battery and then "shunts cooling to the battery".
I too find it hard to believe that Tesla designed a system that, when working properly, can't handle cooling both the occupants and the battery under most any conditions.
Mike
While I've never had it happen either and I consider the combination of heat and humidity in New Orleans to be some of the worst in the country (along with Houston, Tampa, etc.) and very taxing on A/C systems in general I can say I have never been in 118 degree heat in either of my Teslas.
I could see a situation wherein the system is not 100% but maybe 95% (maybe a small amount of refrigerant has leaked out or the filter is partially clogged or other issue) and under most circumstances it seems to work fine but under extreme conditions it can't handle cooling both the cabin and the battery and then "shunts cooling to the battery".
I too find it hard to believe that Tesla designed a system that, when working properly, can't handle cooling both the occupants and the battery under most any conditions.
Mike