brutus979
Member
Four-ish years ago I took delivery of a new C43 AMG. I noted that the trim panel at the driver's door (the silver one that says AMG on it) had a dent on it. I noted that during delivery, the dealership said "we'll make a notice but we doubt if anything could be done". It was a lease so I was like well what the heck.
Then 3 years through out owning the C43, it stalled on my many many times. The changed out some ECU chip and that didnt solve the problem. Then changed out the start/stop computer and that didnt solve the problem. Then there is the squeaks and rattles in the cabin - the default excuse was "yes its normal your car has sports suspension" or other lame excuses which put me in Karen-mode, saying stuff like "do you think that i am stupid" and emailing everyone who works for Mercedes Canada and Daimler AG. They did more work about the squeaks, rattles and stalls - all the problems were still there the day I handed the car back to them.
I got a M3P after the C43. The M3P came with a lot of issues too. Panel gaps, misaligned lights, missing brackets. Mine even had a bad hood (its formed in such a way that it looks like the bumper had an underbite). I noted all of these issues (some of which, including the hood) a few days after delivery to my delivery guy. They fixed everything - including giving me a brand new hood and new tail lights (those had minor scratches on delivery).
There's been some squeaks and rattles, but Tesla has been able to solve these problems for me. The car also does not have any mechanical issues.
I guess a lot of times whether the car you get will be perfect - Tesla or otherwise. I guess for me it comes down to customer service. My experience with Mercedes tells me that their default response when there is an issue is a lame excuse (sport suspension is stiffer so squeaks and rattles are normal). Because those are ICE, the chance of mechanical issues are also higher.
With my M3P - yes the quality is questionable - but so far I have been able to get Tesla to fix everything that I was not happy with - and they have been really effective in troubleshooting issues (mostly squeaks and rattles). I do miss not having to check for panel gaps or paint defects on a car - but I think that Tesla's "knowing they will fix it for me if I find a problem" may still be better then Mercedes' "they may not be able to fix it/they will not even entertain minor problems".
Then 3 years through out owning the C43, it stalled on my many many times. The changed out some ECU chip and that didnt solve the problem. Then changed out the start/stop computer and that didnt solve the problem. Then there is the squeaks and rattles in the cabin - the default excuse was "yes its normal your car has sports suspension" or other lame excuses which put me in Karen-mode, saying stuff like "do you think that i am stupid" and emailing everyone who works for Mercedes Canada and Daimler AG. They did more work about the squeaks, rattles and stalls - all the problems were still there the day I handed the car back to them.
I got a M3P after the C43. The M3P came with a lot of issues too. Panel gaps, misaligned lights, missing brackets. Mine even had a bad hood (its formed in such a way that it looks like the bumper had an underbite). I noted all of these issues (some of which, including the hood) a few days after delivery to my delivery guy. They fixed everything - including giving me a brand new hood and new tail lights (those had minor scratches on delivery).
There's been some squeaks and rattles, but Tesla has been able to solve these problems for me. The car also does not have any mechanical issues.
I guess a lot of times whether the car you get will be perfect - Tesla or otherwise. I guess for me it comes down to customer service. My experience with Mercedes tells me that their default response when there is an issue is a lame excuse (sport suspension is stiffer so squeaks and rattles are normal). Because those are ICE, the chance of mechanical issues are also higher.
With my M3P - yes the quality is questionable - but so far I have been able to get Tesla to fix everything that I was not happy with - and they have been really effective in troubleshooting issues (mostly squeaks and rattles). I do miss not having to check for panel gaps or paint defects on a car - but I think that Tesla's "knowing they will fix it for me if I find a problem" may still be better then Mercedes' "they may not be able to fix it/they will not even entertain minor problems".