Anyone waiting from May and expecting a vin any day now I suggest you stay patient. I was one of you and the more I was on this forum and Reddit the more impatient I got. I bugged the hell out of my SA. All the nearby locations pretty much know me by now. Like I said before, every time you call or show up asking about Edd or whatever reason it’s noted in your account on their end. Treat them with respect and be polite, and they’ll accommodate you. I didn’t realize this until I went in one day right before they closed to speak with my SA but he was off that day, another SA helped me out asked for my RN# or phone number then once he pulled my account profile he asked if it’s regarding my EDD? Then I asked how he knew?
He was very cool but I don’t want him to get in trouble so I can’t say who and which location but he showed me all the comments and notes on my account from any Tesla employee I’ve encountered(who pulls up my account info). If it’s not your assigned SA then they must leave note and comment on the reason for your contact anytime your account is pulled. Your assigned SA gets notified after every contact.
An SA from a different location that I visited in the mall imputed Reason for visit: EDD and VIN
commented: “customer came in and I informed him that what he sees on his account is the same as exactly what shows on our end, he doubted me and insisted that I show his expected vin soft match date”
That’s the only one that I wish didn’t comment haha the guy was a prick, literally holding a laptop and didn’t want to lookup my account real quick. if you want more accurate Edd info it’s all on their end. I ended getting the vin and delivery date exactly as what showed on his end it changed like once but that’s it. My account showed dates that were completely off even after I got my vin.
so note to everyone, any Tesla employee whether it’s SA, service, phone rep, delivery rep….any position who ask “what’s your rn# or phone number associated with your account” it’s like an inquiry on your credit report.
not saying it’s a bad thing at all. But I wouldn’t contact them expressing my frustration.