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Charge port pops open

Discussion in 'Model S: Interior & Exterior' started by vbsdan, Jan 14, 2013.

  1. vbsdan

    vbsdan Member

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    About one time in ten (although it's fairly random) when I close the charge port door after removing the charge cable it will pop back open after a few seconds. It happens after the "clunk" noise that you hear a second or two after closing the charge port door. After closing it a second time it stays closed. Has anyone else seen this? Not sure it it's relevant but I'm still on 1.15.14 software, and I've seen this behavior pretty much since day one. Sig #088.
     
  2. Todd Burch

    Todd Burch Electron Pilot

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    Hasn't ever happened to me. I'd have Tesla take a look at it. Sounds like the magnet that holds the door closed needs alignment.
     
  3. mknox

    mknox Well-Known Member

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    Yes, this has started happening to me. I's not the door magnet. I'm on Firmware 4.4.

    When I close the door, I hear the normal "clunk" sound. I then get into the car and immediately I hear the clunk sound again and the Charge screen pops up on the 17" touchscreen with the "Charge Port Door Open" message (just as if I'd pressed the UMC button or opened it myself from the touchscreen). This will happen three or four times in a row. I have found if I'm quick enough and get into the car and tap the brake (to turn the car on) it will stay closed.
     
  4. The Don

    The Don New Member

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    Manhattan Beach
    For the third time, the metal disk on the charge port door has come unglued and remains stuck to the magnet, making the car think erroneously that the door is closed. To charge, I have to remove the metal disk from the magnet so the car thinks the charge port is open. I have to secure the door closed with masking tape until I can get Tesla service to fix it. Has anyone else had this problem?
     
  5. WeazL

    WeazL Moderator - Hawaii

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    I have not had this issue and have not heard of others my area having this problem. Take your car in to your SC so they can fix it under warranty.
     
  6. Frank Mucus

    Frank Mucus Member

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    It's a secret society, all we axe is trust.
    This happened to my car. The SC said it has happened to a lot of people and it took them about a week to order the part in, but now the earliest appointment they have available isn't for another month.
     
  7. GoPatriots19

    GoPatriots19 Member

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    Miami
    This happened to my car as well. I called service and they replaced the charge port door. It's a simple part to replace and only took about 10 minutes.
     
  8. The Don

    The Don New Member

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    I have been back twice to the SC and they have glued the metal disk back on, but it doesn't stay. This time, I will follow GoPatriots19's suggestion and ask them to replace the whole charge port door door.
     
  9. bwilliams

    bwilliams Member

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    san diego
    Glad to find this thread though not sure of the solution. I thought I was losing it - sure I had closed the charge port door several times to find it open again. The last time I closed it and it popped open on me while I was standing next to it. It's not the magnet in my case as the port is open and the software warns me that it is open. It is opening on its own shortly after I close it. I'll check with the SC but if anyone else is seeing this and/or has had it resolved I'd appreciate knowing about it.
     
  10. purplewalt

    purplewalt Active Member

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    I had a similar situation.
    The Service Center cleaned out the old adhesive and installed new adhesive for the magnet. The charge port door has been working like a champ since then.
     
  11. Chipper

    Chipper Active Member

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    This same thing is happening to me on an irregular basis. Very UNcool! Pull the charging cord, close the port, hear the clunk, hop in the car, hear the clunk AGAIN. Hop out and close the port...sometimes when I close the port I do not hear the clunk and I find that to be curious too.
     
  12. NigelM

    NigelM Recovering Member

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    Had it. Service Center fixed it, quick and easy.
     
  13. bwilliams

    bwilliams Member

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    Just curious: did they say what was causing this?
     
  14. MS 60

    MS 60 Member

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    I have not had this issue (or any other) with mine. Granted, I only have 3400 miles, but very happy!
     
  15. mknox

    mknox Well-Known Member

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    Not so much in my case, but the occurrence level has dropped significantly. Tesla ended up replacing the entire charge port on my car because I was having trouble getting my UMC to lock and connect. The new port fixed that problem completely, but I still get the situation when it will spontaneously pop open... usually just as I sit down meaning I have to get out and close it again. Used to happen a couple of times a week... now maybe once every couple of months or so.
     
  16. Kalud

    Kalud Member

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    Got that issue a couple weeks ago, the car baking under the sun. I tried some double-sided tape without permanent success. Finally a little clear outdoor silicon sealant did the trick, probably for at least 25 years ;)

    Issue:

    IMG_2987 - small.JPG
     
  17. mknox

    mknox Well-Known Member

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    Just to be clear, there are two issues: The magnet coming unglued vs.the charge port spontaneously opening just as if the UMC button was pressed or the touchscreen "Open Charge Port" option was pressed. My issue is/was the latter.
     
  18. MarkR

    MarkR Member

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    When I noticed that my charge port door wouldn't stay closed I also noticed that the metal disk on the door had become detached and was firmly held by the magnet on the surface of the port itself. I'm sure that the service center would have easily solved the problem, but I fixed it with a small dab of epoxy between the metal disc and it's place on the charge port door. Worked perfectly!
     
  19. tchaimd

    tchaimd Member

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    My car does this as well - I unplug the UMC from the car and walk to the other side of the car to place the UMC on its wall hanger, and then by the time I walk towards the driver door to get in, the charge port occasionally pops open spontaneously! I might mention it to the Service Center next week when I get the underbody shield installed.
     
  20. paulkva

    paulkva Member

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    @tchaimd, I did pretty much exactly that -- mentioned to the service center that my charge port would reopen while I was coiling up my cable after unplugging. In fact I even did so when I went for the underbody shield. They reproduced the problem and replaced my cable. (For what it's worth, I'm now on my 3rd UMC in < 10 months. First one failed pretty early on, wouldn't even charge, so Tesla shipped me a new one. 2nd one worked fine except for sometimes reopening the charge port. 3rd one has a slightly redesigned button, so I'm hopeful I won't need another.)
     

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