I broke my arm 3 weeks ago and I went to the ER. My wife was like "You should have gone to an urgent care place". My arm was dangling at that point and I knew from her that the ER was empty then because no one was going there. Since I ended up with just a sling maybe I could have gone to a PCP but the whole dangling arm thing was a bit concerning at the time.Not so much. People these days refuse to get PCPs/Family Docs. So they use the ER for just about everything.
That is great for hospital revenue, but craptacular for patient care and general well-being.
When I practiced I even saw people that would show up to the ER for their kids annual well-child checks, so they could get their kids signed off on vaccines and go to school. 100% not what the ER is for.
My wife isn't seeing many, if any young women in their 20's with chest pain who are having a panic attack which usually is worth mentioning when she gets home, but she says things are getting busy again. Some insurance companies are now not paying for ER visits if they don't really have an emergent medical problem. How most people are supposed to know whether they are having a genuine emergency or not makes that really tough. Considering a lot of people are idiots as it is, not sure how that works.