East Coast Waiting Room - AWD - Non-Performance

[fallen888]

I'm at the Devon, PA service center right now, and confirmed that the texts we received really did come from Tesla. Explanation I was given is that with the big quarter end push, they're trying to gauge some things. I was told that we should reply "yes" to the text if you're ready to take delivery.

 

[fallen888]

Got this text tonight:

This is ****** *******, Your Tesla Delivery Scheduling Advisor. Your Model 3 RN******* is ready to be picked up on 9/29/18 at our Devon delivery location! What time works best for you? (10AM to 7:30PM) Please feel free to text me back at this number, email, or call me at any time.

Giggity!

Now I gotta figure out financing and trade-in in less than two days. Any tips?

 

[fallen888]

*bump*
Is this thread dead? Did no one make any progress yet? Or is everyone out enjoying their new toy?

 

[thorg12]

im in bucks county pa: delivery scheduled for 9/29 was cancelled no new date. My delivery advisor said I have assigned car but its in Fremont. He is honest and said he doesn't know what happened to my first car. ETA to east coast 10/29; I confirmed finance rates on 8/22 so we shall see

 

[0mpg]

Tesla said they are building a car and will let me know when I get a vinn.

 

[fallen888]

im in bucks county pa: delivery scheduled for 9/29 was cancelled no new date. My delivery advisor said I have assigned car but its in Fremont. He is honest and said he doesn't know what happened to my first car. ETA to east coast 10/29; I confirmed finance rates on 8/22 so we shall see

I'm in Newtown too!
I also had a cancelled appointment on 9/29. They were just blindly setting them up without having cars.
Yesterday I was told there's a VIN and a vehicle is "in transit", but I have no date and no delivery advisor/specialist.

 

[mzairboy]

I called the Nevada delivery team yesterday since delivery is Oct 4. They didn't know where my car was, but said a home delivery was scheduled. I asked if they were sure, and they admitted they didn't know, but said to stick with Oct 4 delivery. I asked if the delivery center would call me when my car arrived, they also didn't know.

So I decided to call the Devon, PA delivery center. I explained my story to the delivery manager there. He said he feels terrible for the way Tesla is treating customers, and they are in the middle of changing up how they assign cars. He basically said they are now built in batches and shipped all over the USA and then matched up to customers from there, whoever can take delivery first.

I gave him my VIN and he tracked it down. It is at the Alabama delivery hub being unloaded off the train on to a truck. He said the car is scheduled to go to Devon for me, but he is powerless and the scheduling team in Nevada could re route that car to someone else. I explained to him I already paid in full, and this would be the second time a car was sold out from under me after I paid in full. He said he would put notes in and try to make it clear to the team not to reassign my car, but he couldn't make promises because it is out of his control.

New delivery date of Oct 10. He said it should arrive next Monday and they can prep it and I pick up on Wed. The Devon team seemed very nice over the phone and actually knew what they were talking about, unlike the Nevada team that schedules deliveries.

 

[qwer]

Reserved in December, ordered July 7, haven’t heard a peep from Tesla. Hoping for delivery in Dedham MA

 

[fallen888]

Got an exciting update this afternoon!
So I decided to call the "delivery hotline" again, and this time a lovely guy named Victor answered (with zero hold time btw ). I asked for my order update, noting that last time I was told there's a VIN and car is "in transit". Victor confirmed that there is indeed a VIN assigned to me and the vehicle is currently "at our compound"... whatever that means (Victor didn't know where exactly it was beyond the fact that it left Fremont). He also scheduled a delivery appointment for me for 9/27. He also sent an email confirmation of the delivery appointment and included the VIN for me. It was the same VIN that a sales person gave me yesterday, so that was good to get confirmed. Victor was very helpful and nice, and our conversation ended there.

But obviously this isn't our first rodeo - we all know how delivery scheduling went last week. So then I call my local service center in Devon, PA, where we (the 3 is actually for my wife) would be taking delivery. Another great guy (forgot his name) answered and helped confirm a few more things for me:

• Yes, we have you with a VIN assigned (confirmed same VIN as I was given before).
• Your vehicle is currently at our Chicago hub, and next it will be going to the New Jersey distribution center, and then arriving at our Devon location.
• It's expected to arrive at Devon on 9/23.
• We can schedule your delivery any day after that.

I told him I just got scheduled for 9/27, and he saw it pop up on his system as well. He said we can keep 9/27 and then may move it up a couple of days once we have the vehicle on location. So while a lot of these details are still questionable, I am beginning to feel a little bit of the warm and fuzzy.

 

[the_danimal]

I called the Nevada delivery team yesterday since delivery is Oct 4. They didn't know where my car was, but said a home delivery was scheduled. I asked if they were sure, and they admitted they didn't know, but said to stick with Oct 4 delivery. I asked if the delivery center would call me when my car arrived, they also didn't know.

So I decided to call the Devon, PA delivery center. I explained my story to the delivery manager there. He said he feels terrible for the way Tesla is treating customers, and they are in the middle of changing up how they assign cars. He basically said they are now built in batches and shipped all over the USA and then matched up to customers from there, whoever can take delivery first.

I gave him my VIN and he tracked it down. It is at the Alabama delivery hub being unloaded off the train on to a truck. He said the car is scheduled to go to Devon for me, but he is powerless and the scheduling team in Nevada could re route that car to someone else. I explained to him I already paid in full, and this would be the second time a car was sold out from under me after I paid in full. He said he would put notes in and try to make it clear to the team not to reassign my car, but he couldn't make promises because it is out of his control.

New delivery date of Oct 10. He said it should arrive next Monday and they can prep it and I pick up on Wed. The Devon team seemed very nice over the phone and actually knew what they were talking about, unlike the Nevada team that schedules deliveries.

This is terrifying. Why then assign a VIN prior to delivery? I was just assigned a VIN but told the car just left Fremont headed for the Birmingham depot. If that car gets taken out from under me, I’m going to flip my lid.

What an awful way to treat customers.

 

[fallen888]

Got an exciting update this afternoon!
So I decided to call the "delivery hotline" again, and this time a lovely guy named Victor answered (with zero hold time btw ). I asked for my order update, noting that last time I was told there's a VIN and car is "in transit". Victor confirmed that there is indeed a VIN assigned to me and the vehicle is currently "at our compound"... whatever that means (Victor didn't know where exactly it was beyond the fact that it left Fremont). He also scheduled a delivery appointment for me for 9/27. He also sent an email confirmation of the delivery appointment and included the VIN for me. It was the same VIN that a sales person gave me yesterday, so that was good to get confirmed. Victor was very helpful and nice, and our conversation ended there.

But obviously this isn't our first rodeo - we all know how delivery scheduling went last week. So then I call my local service center in Devon, PA, where we (the 3 is actually for my wife) would be taking delivery. Another great guy (forgot his name) answered and helped confirm a few more things for me:

• Yes, we have you with a VIN assigned (confirmed same VIN as I was given before).
• Your vehicle is currently at our Chicago hub, and next it will be going to the New Jersey distribution center, and then arriving at our Devon location.
• It's expected to arrive at Devon on 9/23.
• We can schedule your delivery any day after that.

I told him I just got scheduled for 9/27, and he saw it pop up on his system as well. He said we can keep 9/27 and then may move it up a couple of days once we have the vehicle on location. So while a lot of these details are still questionable, I am beginning to feel a little bit of the warm and fuzzy.

Ugh.. I'm still in September mode.
All 9s should be 10s.

 

[qwertzy]

I took delivery today! I didn't find any issues , just a little dirty. Production date was August.

I did the paper work at the Manhasset Store which took around 15 minutes, mostly waiting for the papers to be printed. We were the only ones at the store and it felt way more serene than last time with the delivery hell going on. The sales guy sent us to another location to pick up the car. It was another parking lot with rows of Teslas in front of a Tesla tent where another sales man helped put up the license plates,registration,phone setup and helped answer any questions my family had. It was a pleasant experience, and left pretty quickly. And now having driven an electric vehicle for the first time, it really is nuts! It's like a muscle car without all the drama, or a motorcycle with the way that it just goes. I had to get used to the regen braking with less coasting, using more of the go pedal, and putting down the brake hold so not to roll back. The car initially had 12 miles on the odometer and took 20 miles on the highway to calibrate autopilot, which I haven't even used yet. Now it's in the driveway looking pretty waiting for version 9 and will definitely try autopilot then.

 

[AmpRage]

Co

I took delivery today! I didn't find any issues , just a little dirty. Production date was August.

I did the paper work at the Manhasset Store which took around 15 minutes, mostly waiting for the papers to be printed. We were the only ones at the store and it felt way more serene than last time with the delivery hell going on. The sales guy sent us to another location to pick up the car. It was another parking lot with rows of Teslas in front of a Tesla tent where another sales man helped put up the license plates,registration,phone setup and helped answer any questions my family had. It was a pleasant experience, and left pretty quickly. And now having driven an electric vehicle for the first time, it really is nuts! It's like a muscle car without all the drama, or a motorcycle with the way that it just goes. I had to get used to the regen braking with less coasting, using more of the go pedal, and putting down the brake hold so not to roll back. The car initially had 12 miles on the odometer and took 20 miles on the highway to calibrate autopilot, which I haven't even used yet. Now it's in the driveway looking pretty waiting for version 9 and will definitely try autopilot then.

congrats!! I was put on their “re-match” list when I told them how many times my res has been cancelled... otherwise I have a 3rd delivery date of 10/25... here’s hoping

 

[mzairboy]

I checked my Tesla account and they changed my appointment from 5:30 to 4:30 on Wednesday.
They never checked with me, so luckily I am able to leave work earlier to go pick it up. Communication is not their strength.
But, I guess you could say they are delivering the car to me ahead of schedule?

I called the Devon delivery center and they confirmed my car did arrive and needs to be inspected for damage.
They said I should come Wednesday to get it!
I will call Wednesday to make sure it wasn't sold again, and that is has no damage, before I leave to go get it.

 

[mzairboy]

Devon sent me an email today with items to bring to delivery. The email outlined the delivery process and was informative.
I called Devon and asked if they can provide an Uber to delivery center tomorrow so I don't need to drive a car there and 2 cars back.
They said they would call me back. 5 minutes later they called back and said a Lyft was scheduled and will take me to the delivery appt.
A few minutes later I got a text confirmation from Lyft about my scheduled pickup.

Impressed with the customer service at Devon so far! A night and day difference from my overall experience with Tesla HQ.
Will post back Thursday with delivery experience.

 

[webdbbt]

I took delivery today! I didn't find any issues , just a little dirty. Production date was August.

I did the paper work at the Manhasset Store which took around 15 minutes, mostly waiting for the papers to be printed. We were the only ones at the store and it felt way more serene than last time with the delivery hell going on. The sales guy sent us to another location to pick up the car. It was another parking lot with rows of Teslas in front of a Tesla tent where another sales man helped put up the license plates,registration,phone setup and helped answer any questions my family had. It was a pleasant experience, and left pretty quickly. And now having driven an electric vehicle for the first time, it really is nuts! It's like a muscle car without all the drama, or a motorcycle with the way that it just goes. I had to get used to the regen braking with less coasting, using more of the go pedal, and putting down the brake hold so not to roll back. The car initially had 12 miles on the odometer and took 20 miles on the highway to calibrate autopilot, which I haven't even used yet. Now it's in the driveway looking pretty waiting for version 9 and will definitely try autopilot then.

Congrats!

You live in Jamaica? I grew up in Jamaica. My Dad is still there, so I'm there a couple of times a month. I'll have to look out for your red Model 3. Right now the only place I ever see any Teslas is on the Belt parkway. I'm sure that will change.

I think you'll learn to love the regen, one pedal driving and everything else electric. Hopefully you'll get it out of the city so it can stretch its legs (wheels) sometimes.

 

[fallen888]

After end of Q3 scheduling insanity, I finally have a VIN and a real delivery date! Fingers crossed.

Previous owner
12/05/2016 reservation
6/27/2018 configuration/order
Devon, PA delivery/service center
Delivery scheduled for 10/27/2018!
AWD
MSM
Aero
Black interior
No EAP, no FSD
VIN: 93XXX

 

[cheungus87]

Just picked up delivery in Dedham today with Aug 2nd order. I had some marks on the white interior that they cleaned up. One speck of the back bumper had sand/dust to the paint. I got the mini red model 3 as they had a stack in the delivery area but they said they just got that shipment and after it's gone, it's gone for good.

 

[mzairboy]

After a horrendous delivery scheduling nightmare over the course of the last several weeks and the end of Q3, I finally took delivery!

10/8: I called Devon delivery center. They confirmed my car had arrived and they were inspecting it for damage.

10/9: I received an email from Devon delivery center highlighting what to bring to delivery and what to expect. I followed up with a call asking if they could provide an Uber to the delivery center so I wouldn't have to have someone take me and drive a car back. I am 1.5 hours away and didn't expect this to happen. Customer service said they would call me right back. 5 minutes later the delivery team called me and said they had a Lyft scheduled to bring me. I thanked them as this was very convenient and a huge help for me. Estimated cost for this trip was $100+ so I was surprised they scheduled it for me.

10/10: Lyft picked up my wife and I at our house and took us to Devon delivery center. On the way I talked Tesla to the driver. He thought we we were buying a $100k+ car and was shocked to hear how affordable the new 3 was and the cost of ownership compared to a gasoline vehicle.He said his wife wants a Tahoe for $50k but its huge and a gas guzzler and a 3 would make more sense for their family.

We arrived at the Devon delivery center and were promptly greeted and shown the car. It was clean and in pristine condition. I requested 10 minutes to look over the car and they had no problem with it. After I made sure there was nothing wrong with the car I went back inside and we signed documents which took about 5 minutes. We went back out to the car and went over the features, charging, and settings for about 15 minutes. We paired our phones and they told us to take it for a drive around the lot to make sure we were comfortable with the car before leaving. I told them I drove a 3 before, but drove it around the lot anyways to make sure there were no weird noises. Finished the mini test drive, shook hands, they said congratulations and we were on our way. A very pleasant experience at the Devon delivery center.

While chatting at the Devon delivery center I mentioned all the hassle up until this point. They apologized for the Nevada scheduling team messing up my config twice, shipping the wrong car, having me pay the car in full, and then selling the car to someone else after I paid in full and then setting multiple fake delivery dates and home delivery dates which is not legal in PA. Devon delivery said they have so many issues with the Nevada scheduling team. He said the Nevada team is swamped and cannot keep up and Tesla is changing up the process of how cars get assigned and delivered for Q4. He said the Devon delivery team of 3 guys delivered over 400 cars at Devon last month and they were swamped as well. I had a code for a $100 supercharging credit (new as of Oct 5) and asked if that could be applied to my account. He hesitated and had to see a manager. I would have thought it would be a no questions asked deal for all the hassle I went through, but the manager did say he would apply it. I haven't seen it show up in my account yet, but maybe I'm not looking at the right place.

Overall the purchasing experience was horrible because I was caught up in the Q3 madness. This was Tesla's fault, but it sounds like they are attempting to fix it. The delivery experience at the Devon delivery center was quick and easy and everyone was friendly. I have zero complaints about the final delivery process. The car arrived in great condition and drives amazing. The Model 3 is without a doubt the best car on the road today.

**EDIT**
Now when I log into my Tesla account it shows my Tesla, which is correct, visually.
When I click on car details it shows the right VIN but wrong photo and the car with wrong options/wheels.
My phone app shows the right car and VIN.
Gonna have to have that fixed...

 

[fallen888]

Called delivery hotline today to ping my car, and apparently it's already on Jersey and should be at my delivery location in Devon, PA in the next day or two! Delivery has been scheduled for the 27th, but we might be able to pick it up sooner!