I am in process of buying a Model S. it was advertised as a new car (ex-demo). No mention of year of manufacturing, details of when warranty runs out or registration number in the advert. The car has already done 48000 miles. The warranty details on the advert said 50000 miles or 4 years (no mention of end date etc like they advertise if used cars). For battery warranty it said 150000 (total miles) so clearly drew a distinction here about existing mileage. I checked with the online support they confirmed that the car will come with 50000 miles or 4 years warranty from point of delivery as it is being sold as a new car so will have full new car warranty just as I will be buying new. I asked to see the car or have images but was told can’t be done.
So I get the invoice yesterday and was about to pay. I had a few queries so whilst clarifying this I also thought to cross check about warranty as they never sent any documentation relating to it. To my surprise they now are saying it only comes with warranty of remaining mileage out of 50000. So comes with a full 1700 miles and 4 months warranty (till July 2021). And no I am not allowed to speak to their manager.
The advert didn't even mention the year of manufacturing so how am I supposed to know when does the warranty end. The chap I spoke to today said because the tab says 2017 (e.g. the tab of this page say "buying a 2017 demo model x) therefore I should have worked out that the warranty should expire this year in July (how he worked out month is also beyond me, may be Tesla only seems car in July)
They are saying that it won't even come with the 1 year/10000 miles used car warranty because it being sold as a new car...
I think they are cherry picking aspects of warranty as they see fit and without appropriately informing the customer.. e.g. the 4yr/50k warranty will run out as it has been used and the count started from when it was manufactured, but the battery warranty will be limited to 150k (even though 2017 models were unlimited) because it's being sold as a new car which only offer 150k warranty!!! the used car 1 year warranty will not be provided because it a new car....they can't make up their mind that whether its a new car or old car
Feeling lost and fuming. What a start to the weekend. Don't know what to do..
So I get the invoice yesterday and was about to pay. I had a few queries so whilst clarifying this I also thought to cross check about warranty as they never sent any documentation relating to it. To my surprise they now are saying it only comes with warranty of remaining mileage out of 50000. So comes with a full 1700 miles and 4 months warranty (till July 2021). And no I am not allowed to speak to their manager.
The advert didn't even mention the year of manufacturing so how am I supposed to know when does the warranty end. The chap I spoke to today said because the tab says 2017 (e.g. the tab of this page say "buying a 2017 demo model x) therefore I should have worked out that the warranty should expire this year in July (how he worked out month is also beyond me, may be Tesla only seems car in July)
They are saying that it won't even come with the 1 year/10000 miles used car warranty because it being sold as a new car...
I think they are cherry picking aspects of warranty as they see fit and without appropriately informing the customer.. e.g. the 4yr/50k warranty will run out as it has been used and the count started from when it was manufactured, but the battery warranty will be limited to 150k (even though 2017 models were unlimited) because it's being sold as a new car which only offer 150k warranty!!! the used car 1 year warranty will not be provided because it a new car....they can't make up their mind that whether its a new car or old car
Feeling lost and fuming. What a start to the weekend. Don't know what to do..
