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Florida Waiting Room
- Thread starter TheTranquilOne
- Start date
Quick and easy. Spoke to a representative for a full total of about two minutes and I was done!
I just got a Text to pickup Monday @ 11 vs Friday - WOOO HOOOOOO
I got a weird call - Tesla said my car is sitting @ Miami Stadium and they dont know if it will make it to FR Lauderdale by 3 today. If not I wont get it until Tuesday. They also required me to email a picture of the 3rd party preapproval check so they can inspect it. WTH?????
I had to send in a picture of my 3rd party check as well
You’ll get mostly nothing from SAs until your car is almost built or almost ready to ship ( you’ll get a vin around this time ). Until then I’d not even try to reach out unless you need to make changes.
They will not tell you anything until you get a VIN. Once you get a Vin all they will tell you is that it is in transit. Once it gets close, they will schedule a delivery date and time.
Copy. Tesla is great and all but their customer service sucks! They don't give you any updates or a check-up or anything. Even before COVID and everything happened. I understand the online order process but man they need to figure something out.
I think it’s due to the fact that thousands of people daily ask the same question and at some point you get tired of that or just don’t have the answers to everything. My first EDD was May-July. Vague but it was correct with my delivery date being yesterday.
It seems like many come here to share negative interactions. I offer an alternate, positive experience.
I picked up my car today in Tampa. Since ordering last October I’ve had only positive interactions with Tesla. I was contacted, by text, by my sales advisor soon after placing the order. Until yesterday, my only contact was via text and email. My SA was very responsive to my questions and quickly fixed my error in loading my wife’s information. He was always quick to respond, even when I needed to place a hold on the order. Eventually I got a VIN and my SA contacted me making sure everything was in order. Delivery couldn’t have been better. I got a text saying we could come in about an hour earlier than our appointment. We headed in, checked in and gave the car the once over. Everyone was exceptionally helpful and nice. It's a good car. The paint could be much better, but it's plenty good enough. There was an issue with the headliner, but nothing that couldn’t be fixed. I accepted the car and we were off. I went over to service to buy extra keycards. While there, I asked how to enter the headliner issue in the service part of the app. I was asked to drive the car into the bay so they could look at it. Everyone here was, again, exceptionally helpful and nice. While I waited, the service writer helped me add my phone as key and showed me a few things about the car. In about 30 minutes the headliner was fixed (attaching pin was bent), I had extra keys, and we were done.
The sales advisor seems to be the key. If you get a good one, life is great. My friend wasn’t so lucky and he was frequently frustrated.
In the end, the car is awesome. Ordering and delivery were awesome. Patience between order and delivery was hard. That process needs work. My experience was exceedingly positive.
I picked up my car today in Tampa. Since ordering last October I’ve had only positive interactions with Tesla. I was contacted, by text, by my sales advisor soon after placing the order. Until yesterday, my only contact was via text and email. My SA was very responsive to my questions and quickly fixed my error in loading my wife’s information. He was always quick to respond, even when I needed to place a hold on the order. Eventually I got a VIN and my SA contacted me making sure everything was in order. Delivery couldn’t have been better. I got a text saying we could come in about an hour earlier than our appointment. We headed in, checked in and gave the car the once over. Everyone was exceptionally helpful and nice. It's a good car. The paint could be much better, but it's plenty good enough. There was an issue with the headliner, but nothing that couldn’t be fixed. I accepted the car and we were off. I went over to service to buy extra keycards. While there, I asked how to enter the headliner issue in the service part of the app. I was asked to drive the car into the bay so they could look at it. Everyone here was, again, exceptionally helpful and nice. While I waited, the service writer helped me add my phone as key and showed me a few things about the car. In about 30 minutes the headliner was fixed (attaching pin was bent), I had extra keys, and we were done.
The sales advisor seems to be the key. If you get a good one, life is great. My friend wasn’t so lucky and he was frequently frustrated.
In the end, the car is awesome. Ordering and delivery were awesome. Patience between order and delivery was hard. That process needs work. My experience was exceedingly positive.
Just got a text that the car is at the dealership... and if I wanted to schedule an earlier pickup. Hope everyone is getting their cars without too many issues.
Just picked mine up - Absolutely FLAWLESS car. It drives so much different than the Model 3, but still an amazing car.
I transferred my tags. I don’t apply for the HOV sticker. Don’t live near an HOV lane. Maybe something in the future to do
No Im not standing in the MVA line for hours to get one - If I could mail it in with the check that would be different. As for tags - I transferred the one from the Model 3
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