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Hey Tesla, would you really go broke if you offered service as good as BMW?

Discussion in 'Tesla, Inc.' started by AMPd, Dec 21, 2019.

  1. holmgang

    holmgang Active Member

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    Brake fluid is included in the current plan listed by BMW USA.

    Wiper blades are cheap, easy, and are wear-items that have the same lifespan and owner-born cost just like onna Tesla

    Pads and clutches are wear item, not maintenance. And anybody who wears them out within 3 years is most definitely driving it wrong.
     
    • Disagree x 1
  2. AMPd

    AMPd Active Member

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    I never said I wouldn’t purchase one.
    I am ready to buy, I really am, I’m just still hesitant due to terrible service and the whole batterygate issue.
    I purchased 3 teslas in the past 5 years, the car is awesome, the company however I don’t like at the current moment.
     
    • Like x 1
  3. RFernatt

    RFernatt Solar/EV Owner/Enthusiast

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    I'm sure there are some horror stories like all brands and some service centers are worse than others, but it hasn't been my experience, but maybe I've just been lucky. I've only been back to the service center once to have roof glass replaced after it was hit and cracked.

    I did deal with a Tesla authorized body shop to fix the damage from a deer hit, but didn't seem to be any real difference in wait or cost from other cars.

    The car hasn't had any issues itself, but it has been unlucky.
     
  4. tomas

    tomas Out of warranty...

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    I never understood this platitude: the car is awesome, hate the company. The company made the car! Maybe what you mean is you like the Tesla car and dislike the Tesla service? I get that. Must make life difficult though. Do you get an awesome car and suffer the service? Or get a lesser car and enjoy the keurig? I know my answer: 3 of my 4 cars are Teslas. I spend far, far more time driving than having serviced.
     
    • Like x 1
  5. aaron0k

    aaron0k Two failed MCU's on a S40 & S70D; both at 84k.

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    Why compare BMW?

    Kia... You can call their service centers and immediately talk to a human. Kia sells new cars that cost $15k.

    Tesla has made it impossible to contact humans regarding service scheduling/status/concerns.

    Owners are humans. It's very hard to defend what Tesla is doing in this area.


    ... and they REALLY need to delete this BS from their site:


    Creating the World’s Best Service and Warranty Program
    Elon Musk, Chairman, Product Architect & CEO April 26, 2013
    ...
    Valet Service

    Your time is valuable and should not be spent driving to or waiting at our service centers. Tesla is putting in place a valet service, so that your car is seamlessly picked up and replaced with a loaner and then returned as soon as we are done. There is no additional charge for this.​
     
    • Like x 1
  6. holmgang

    holmgang Active Member

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    All this talk and jelloslug still can't tell us what the expensive non-covered maintenance items are, that he claimed BMW has
     
  7. dweeks

    dweeks Member

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    I'm on my third Model S. I've had one shop visit, back in 2016 and that was for a front windshield replacement due to a rock hit. It was done in one day, and I got a loaner.

    I've had two Ranger visits. One for a seatbelt service bulletin, and another for driver's window not closing correctly.

    I'm either lucky, or good at getting cars that need little service.
     
  8. aaron0k

    aaron0k Two failed MCU's on a S40 & S70D; both at 84k.

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    Lucky you.
     
  9. AMPd

    AMPd Active Member

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    I’ve also had 3 teslas. All 3 needed to go to the service center for different issues.
    First one was in 2014 and the service was great, I was able to call my local service center and speak to the service advisor and set up an appointment.
    As time went on things got worse once you could no longer contact the service center directly.

    Makes life difficult? Not in the slightest.
    My M5 is not a lesser car by any stretch of the imagination.
    Uhhh yeah I too spend more time driving than getting the car serviced, not sure what your point is there exactly.
     
  10. Brando

    Brando Active Member

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    FIND an owner with similar driving habits. Buy them a meal and ask a lot of questions about Tesla ownership. Of course tell the guy so he can double check service visits and costs.

    Won't this be much much better than reading postings ??

    EV shows/demos/cars&coffee events might be worth visiting. Only you can decide.
     
  11. glide

    glide Active Member

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    Uhhhhh...like what? Everything was included for me.
     
  12. brkaus

    brkaus Well-Known Member

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    Ouch
     
  13. AMPd

    AMPd Active Member

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    If you think that’s bad, I just fueled up for the 4th time this month. Thank God I live a few blocks away from Costco :)
    the membership fee pays for itself in around 6 months without me ever shopping for anything at the store.
     
  14. brkaus

    brkaus Well-Known Member

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    #54 brkaus, Dec 22, 2019
    Last edited: Dec 22, 2019
    My “other car” is a Ram Cummings Diesel. 15mpg. And 15 qts if oil.

    My two Teslas live on a $30/mo unlimited EV charging plan :)
     
    • Like x 1
    • Love x 1
  15. jboy210

    jboy210 Supporting Member

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    We should take delivery of a Model 3 LR AWD in a week or so. And in January we will bet getting rid of our last BMW. Over the years we have owned over 12. Ranging from Model 3 series, X3, 5 series, 6 series, and 7 series. BMW has superior service, but then they need it. Their cars need a lot of maintenance. We have two $6,000+ turbo failures requiring replacements of turbo and wastegates. And the 7 was a disaster. Failure of windows, window shades, navigation systems, seats, and doors, crappy paint job and flaking chrome pieces.

    I hope I never again have to have someone follow me to a dealership, wait from service writer to try to sell me extras services, get a ride to work or home. And then a day or later the same day have to get a ride back over to the dealership, pay a big bill, and then wait for someone to fetch my car from the lot.

    My interactions with Tesla has been when the mobile service guy came over to my house and re-aligned the charge port door in my garage, while I was on a client call in my office upstairs. He sent me a text when he was done.
     
    • Love x 1
  16. alcibiades

    alcibiades Member

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    Yellow borders on the screens?
     
  17. AMPd

    AMPd Active Member

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    BMW’s have that?
     
  18. jelloslug

    jelloslug Active Member

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    From my experiences, you get lines of failed pixels.
     
  19. alcibiades

    alcibiades Member

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    Where's the ninja emoji when you need it....
     
  20. jelloslug

    jelloslug Active Member

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    • Informative x 1

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