Model S Delivery Issues and Communication Concerns

[JRP3]

Not a reservation holder, but I just watched the Megafactory video. Simply amazing. Concerning the late delivery of the Signatures I would propose the following to Elon and company: When delivering 1,000 vehicles, some bad s**t is certainly going to happen, for a variety of reasons. Some under their control and some not. Whichever Signature owner receives the last one delivered should get a tour of the factory by Elon in person. After the tour he can hand the new owner the car keys and a check for $100,000 for the distinction of being the last one to receive his/her Signature.

Cost: $100,000
Free Publicity: $10,000,000+
Goodwill: Priceless

RT

No, other sigs who have been waiting much longer will be pissed off. Bad idea.

 

[tezco]

I've also decided after my delivery review to leave this site. Apparently, complaining and asking for improvement isn't something valued here by the real members.

It is valued. Please reconsider staying.

I agree. I skim thru the posts that seem a little too hot for my tastes, but every opinion counts. I'm sure the skimmers at Tesla realize we vent from time-to-time, and take things with a grain of salt.

 

[brianman]

(who is likely to be defensive over inappropriate criticism and less likely to hear the real issues) and other forum members when it just results in constipated conversation, stuck on that one topic. Yep. I said 'constipated'. Let the scat jokes begin!)

Including fangirls.

Nope, I choose to have fun with "fangirl" instead:

 

[Norbert]

For the record, I made no assumption. I collated information, followed up with Tesla directly via e-mail, and posted their official responses after confirming that they were fine with posting it.

I didn't follow the thread closely enough, from beginning to end, to tell and recall what exactly you did at each point in time. I just tried to use a word without taking sides.

 

[Beavis]

#904 Signature Performance Model not delivered

I've been through two delivery windows and on a unconfirmed third. Now getting very frustrated and disillusioned. No one I speak to at Tesla seems to know where my car is or when it will go on the truck. I've been told three times the car should be shipping "this afternoon or tomorrow; i'll let you know the status later today." Then, I have to email the next day to get a "I'll check and get back." I've been told "our logistics partner, UPS is handling the deliveries." UPS? Anyway, every day that goes by I get more pissed off.

I would have preferred no delivery window until they can tell me for certain the car WILL be delivered in the "window". Why have a delivery window at all if they can't DELIVER. Pretty simple stuff. It's called customer service. Did I just read that #1267 was delivered? Yes.

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904 Dave Rauschkolb not delivered

I've been in your shoes. I vented on this forum and that helped. Hang in there.

 

[Norbert]

I agree. I skim thru the posts that seem a little too hot for my tastes, but every opinion counts. I'm sure the skimmers at Tesla realize we vent from time-to-time, and take things with a grain of salt.

Too hot is too hot, and that needs to be said as well.

 

[Krugerrand]

I understand that you and Kruggerand are deeply invested in Tesla and want to see them succeed, but stifling any negative discussion about the company isn't the way to go about it IMO.

I went back and reread what I typed and I'm unable to find where I said (suggested, intimated or implied) I wanted to 'stifle any negative discussion about the company'. I thought I was quite clear what I supported and what I didn't, but perhaps my English, grammar, comprehension and typing skills are lacking. I'll work on them.

 

[AnOutsider]

...Moving on... One "concern" of mine, is that my car doesn't seem to yet be ready to load onto transport (still in burn-in), but as I understand it, Rs and Ps will begin taking delivery at the factory tomorrow. I can understand Ps taking delivery first because they didn't have to wait for cross-country travel, but it would appear this is a case where they started building Ps before Sigs.

I don't want them to hold onto the Ps... but again.. why start building them before sigs?

 

[bonnie]

Nope, I choose to have fun with "fangirl" instead:

Funny guy.

 

[Jkam]

...Moving on... One "concern" of mine, is that my car doesn't seem to yet be ready to load onto transport (still in burn-in), but as I understand it, Rs and Ps will begin taking delivery at the factory tomorrow. I can understand Ps taking delivery first because they didn't have to wait for cross-country travel, but it would appear this is a case where they started building Ps before Sigs.

I don't want them to hold onto the Ps... but again.. why start building them before sigs?

I would be pretty irate if I were you or Kroneal or other Sig holders that haven't got their car yet. I don't even know if I could keep my cool.

In that Model S Delivery Dates and Sequencing thread, it sure seems like Tesla let the floodgates open. I surely hope the Delivery Specialists, the Ownership Experience and the new internal delivery team are up to the task. I know Tesla needs to deliver as many cars as it can before the end of the year, but given all the snafus with the Signatures, I have my doubts about how well this is going to go. I don't have the heart to post something like this on that thread since there is so much excitement. I hope for everyone's sake Tesla is successful in meeting the new expectations it has set for itself. And I really hope Tesla takes good care of all the undelivered Sigs and does something special for them. If I were on the executive team of Tesla, I would.

 

[AnOutsider]

I would be pretty irate if I were you or Kroneal or other Sig holders that haven't got their car yet. I don't even know if I could keep my cool.

In that Model S Delivery Dates and Sequencing thread, it sure seems like Tesla let the floodgates open. I surely hope the Delivery Specialists, the Ownership Experience and the new internal delivery team are up to the task. I know Tesla needs to deliver as many cars as it can before the end of the year, but given all the snafus with the Signatures, I have my doubts about how well this is going to go. I don't have the heart to post something like this on that thread since there is so much excitement. I hope for everyone's sake Tesla is successful in meeting the new expectations it has set for itself. And I really hope Tesla takes good care of all the undelivered Sigs and does something special for them. If I were on the executive team of Tesla, I would.

If they plan to do a huge bulk of those deliveries with those "events", they shouldn't have an issue. I'd bet that handling so many at once (one location, everything in-house) is WAY more efficient than one at a time on a cross-country (or even state) journey and handling deliveries in the field.

 

[gregincal]

...Moving on... One "concern" of mine, is that my car doesn't seem to yet be ready to load onto transport (still in burn-in), but as I understand it, Rs and Ps will begin taking delivery at the factory tomorrow. I can understand Ps taking delivery first because they didn't have to wait for cross-country travel, but it would appear this is a case where they started building Ps before Sigs.

I don't want them to hold onto the Ps... but again.. why start building them before sigs?

I'll just point at that it doesn't mean they started building them before yours, it just means they finished building them before yours. Any number of things could have stalled the building process. I can certainly understand being really frustrated, though.

 

[strider]

...Moving on... One "concern" of mine, is that my car doesn't seem to yet be ready to load onto transport (still in burn-in), but as I understand it, Rs and Ps will begin taking delivery at the factory tomorrow. I can understand Ps taking delivery first because they didn't have to wait for cross-country travel, but it would appear this is a case where they started building Ps before Sigs.

I don't want them to hold onto the Ps... but again.. why start building them before sigs?

From what I can tell it's about 3 weeks from body in white assembly to delivery. So I would assume after your (and other Sig's) car came down the line they started putting R's on the line. Then at some point they found a problem w/ your car and had to go into remediation. So any R's that came down the line without any problems could be completed ahead of yours. Sucks but I'm sure you'd rather have a perfect car a few weeks late than an imperfect car early that then spends time out of service for warranty repairs.

 

[Norbert]

I went back and reread what I typed and I'm unable to find where I said (suggested, intimated or implied) I wanted to 'stifle any negative discussion about the company'. I thought I was quite clear what I supported and what I didn't, but perhaps my English, grammar, comprehension and typing skills are lacking. I'll work on them.

In the absence (or denial) of a direct response, my impression was that at that point in time, either the distinction between "constructive criticism" and "bitching", which you were making, hadn't come across, or some aren't willing to accept that distinction.

In any case, I think that after some cycling over the same issues, even "constructive criticism", if repeated or insisted-on in certain ways, can become so one-sided, biased, and judgmental, that it results in an unfair or even plainly wrong portrayal of the situation.

 

[AnOutsider]

In the absence (or denial) of a direct response, my impression was that at that point in time, either the distinction between "constructive criticism" and "bitching", which you were making, hadn't come across, or some aren't willing to accept that distinction.

In any case, I think that after some cycling over the same issues, even "constructive criticism", if repeated or insisted-on in certain ways, can become so one-sided, biased, and judgmental, that it results in an unfair or even plainly wrong portrayal of the situation.

The issue was discussed, and I think the folks who actually had reservations and concerns felt pretty OK using the delivery issues and concerns thread to discuss the issues they were facing. We shouldn't have to defend our discussion. If you two non-reservation holders take issue with the on-topic and generally mature discussion here, then it would likely be better to simply skip the thread instead of chiming in to "bitch" about the "bitching".

I'll just point at that it doesn't mean they started building them before yours, it just means they finished building them before yours. Any number of things could have stalled the building process. I can certainly understand being really frustrated, though.

From what I can tell it's about 3 weeks from body in white assembly to delivery. So I would assume after your (and other Sig's) car came down the line they started putting R's on the line. Then at some point they found a problem w/ your car and had to go into remediation. So any R's that came down the line without any problems could be completed ahead of yours. Sucks but I'm sure you'd rather have a perfect car a few weeks late than an imperfect car early that then spends time out of service for warranty repairs.

That's possible, but back on the 12th, I was told (at the event) that my car had just been painted. With burn-in underway, it should be "complete" by the end of this week, or early next week, which would vibe with your estimation of 3 weeks strider. That would indicate no issues, and other cars beginning production before mine (if we keep with the idea of three weeks). We also have to remember that folks were reporting Ps sitting at the factory during their own factory deliveries.

Again, I don't wish to extend the wait of any P holder on account of myself or any other sigs (especially since many of those R and early P holders have been waiting longer than many of the sigs that jumped the queue), just curious why skip forward if there were still sigs left to be built. Once these delivery events begin, perhaps we can identify a commonality among the cars, it might shed some light on things (i.e. batching).

 

[Norbert]

I don't want them to hold onto the Ps... but again.. why start building them before sigs?

Apart form the above suggestions, it may also have to do with parts availability, it seemed to me (not sure though) that the Rs and Ps are non-performance, while yours might be performance. Could be easily wrong on that, but there is also that kind of problem in general.

- - - Updated - - -

The issue was discussed, and I think the folks who actually had reservations and concerns felt pretty OK using the delivery issues and concerns thread to discuss the issues they were facing. We shouldn't have to defend our discussion. If you two non-reservation holders take issue with the on-topic and generally mature discussion here, then it would likely be better to simply skip the thread instead of chiming in to "bitch" about the "bitching".

If this thread is an "anything goes" for one side but not the other, then I missed that announcement. However, that does not seem to be the case.

 

[Beavis]

I would be pretty irate if I were you or Kroneal or other Sig holders that haven't got their car yet. I don't even know if I could keep my cool.

In that Model S Delivery Dates and Sequencing thread, it sure seems like Tesla let the floodgates open. I surely hope the Delivery Specialists, the Ownership Experience and the new internal delivery team are up to the task. I know Tesla needs to deliver as many cars as it can before the end of the year, but given all the snafus with the Signatures, I have my doubts about how well this is going to go. I don't have the heart to post something like this on that thread since there is so much excitement. I hope for everyone's sake Tesla is successful in meeting the new expectations it has set for itself. And I really hope Tesla takes good care of all the undelivered Sigs and does something special for them. If I were on the executive team of Tesla, I would.

Who says I'm not? I'm still pretty pissed. Now with the Ps & Rs all over the delivery team, I don't anticipate that it's going to get any better for me.

 

[aviators99]

I don't have the heart to post something like this on that thread since there is so much excitement.

Come on, Jkam, you know very well that anyone who reads that thread reads this thread! You've spoiled the party! Just kidding. I'm pretty realistic, and as a New Yorker, I'm pretty cynical.

 

[Norbert]

In that Model S Delivery Dates and Sequencing thread, it sure seems like Tesla let the floodgates open. I surely hope the Delivery Specialists, the Ownership Experience and the new internal delivery team are up to the task. I know Tesla needs to deliver as many cars as it can before the end of the year, but given all the snafus with the Signatures, I have my doubts about how well this is going to go. I don't have the heart to post something like this on that thread since there is so much excitement. I hope for everyone's sake Tesla is successful in meeting the new expectations it has set for itself. And I really hope Tesla takes good care of all the undelivered Sigs and does something special for them. If I were on the executive team of Tesla, I would.

It is just a question of where they are in the ramp up process. We heard they were hiring and training new delivery specialists. Eventually it will be a smooth running production and delivery, it's just a matter of time. I don't think that time has entirely come yet, but they will be making a few steps forward and occasionally one step back, before going forward again. So your or my guess is probably as good as anyone's.

 

[strider]

That's possible, but back on the 12th, I was told (at the event) that my car had just been painted. With burn-in underway, it should be "complete" by the end of this week, or early next week, which would vibe with your estimation of 3 weeks strider. That would indicate no issues, and other cars beginning production before mine (if we keep with the idea of three weeks). We also have to remember that folks were reporting Ps sitting at the factory during their own factory deliveries.

Idk what your config is but Perf and CF cars seem to be delayed - or should I say, are being produced more slowly. Non-perf, non-CF P's are getting delivery dates inside of me (I'm a high R) - the delay isn't drastic, a couple weeks, so nothing to write home about but it's there. So if you have a Perf/CF car it could have been delayed going onto the line due to parts availability and they would have run non-perf/non-CF cars ahead of yours to keep the line running.

Edit: Just saw Norbert's post that said the same thing.