Can you expand on what you meant here? Is this just a dig at the process for the day of taking delivery? Software updates years into ownership? Service issues? All of the above?
I'm all about full transparency - as opposed to Elon. So I'll try to answer your questions with a summary of my Tesla story.
I own a 2013 Model S P85+. Am the second owner - and was a very happy owner the first couple of years of ownership. Things went wrong with the car - but I understood that those issues were part of the bargain as an "early adopter" in the EV world, as so many like to refer themselves to around here.
But then the severity and frequency of issues became greater. Tesla no longer sent a mobile ranger to the house. Our single Service Center in the Sacramento area was overwhelmed. I wasn't expecting the white-glove Lexus experience, but the overall feeling I was given every time I went to the SC was that I was a
bother. Not a good feeling for someone driving a car with a $132,000 original sales price.
While all of this was going on, the company then decided to no longer honor my car's extended warranty. How in god's name can a company get away with this, you ask? Tesla said it had the right to make
retroactive changes to its extended warranty policies.
Fast forward to Summer 2020. Depite my misgivings about the Model S - my wife and I are so committed to the EV mission that we placed an order for a new Model 3. We figured the only way we would continue with a Tesla would be to purchase a new one with a fresh 4-year warranty.
We ordered the car and then sat in disbelief as the expected delivery timeline went from 4 weeks - to 8 weeks - to 12 weeks - to the glorious moment when we cancelled our order, and had the pleasure of giving Elon $100 for all of our frustration and wasted time.
Our sales advisor, who was completely non-communicative during this waiting process, amazingly managed to call me within hours of cancelling the order on the website, pleading with me to leave the order intact. You know where I told him to go.
Fast forward to 2/23/2021. We don't drive nearly as much because of Covid - and just kind of live with the various squeaks / rattles / leaky roof that are part of our current Tesla experience. We're waiting our turn for the memory chip replacement as part of the NHTSA recall. And certainly can't forget how Tesla has handled this situation in such an atrocious manner.
Despite my experience - I'm sure there are plenty of owners who have had a better one.
But the main reason I joined this forum some months ago was because I was in disbelief that my situation was an isolated one. Clearly it's not.
So... regardless of which way you go with your purchase decision... am hoping my novel will give you some insights and additional questions to ask other owners along the way.