AndyM
Member
Beautiful, Lyon. Hopefully my Eugene friends will start sending me sighting reports!
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Beautiful, Lyon. Hopefully my Eugene friends will start sending me sighting reports!
I'm Sig #894
MY EMAIL TO TESLA LAST NIGHT:
I am currently at the end of my second delivery window. 10/12 - 10/26. My first delivery window was 9/28 - 10/12. In light of GB's recent email about better communication I have actually received worse communication. My delivery specialist informed me that my car was at the end of the line and would probably be delivered at the beginning of my second window. That of course has passed. And when I emailed him 4 days ago with a query he did not respond. When I emailed yesterday he did not respond. When I called today he did not respond.
I'm offering to fly to the factory to pick up my car. I actually want to help expedite the delivery process. But no one is responding.
I will be infuriated to be given yet a third delivery window.
I sincerely hope to make arrangements to get my car this week.
Thank you.
AND THE LIGHTENING FAST RESPONSE:
Hi,
I'm sorry about the lack of communication, we are making many changes including setting up an inside delivery team since the delivery specialists are on the road so much.
In the morning I will get back to you with an update.
I'LL LET YOU KNOW IF THEY DO
MY EMAIL TO TESLA LAST NIGHT:
I am currently at the end of my second delivery window. 10/12 - 10/26. My first delivery window was 9/28 - 10/12. In light of GB's recent email about better communication I have actually received worse communication. My delivery specialist informed me that my car was at the end of the line and would probably be delivered at the beginning of my second window. That of course has passed. And when I emailed him 4 days ago with a query he did not respond. When I emailed yesterday he did not respond. When I called today he did not respond.
I'm offering to fly to the factory to pick up my car. I actually want to help expedite the delivery process. But no one is responding.
I will be infuriated to be given yet a third delivery window.
I sincerely hope to make arrangements to get my car this week.
Thank you.
AND THE LIGHTENING FAST RESPONSE:
Hi,
I'm sorry about the lack of communication, we are making many changes including setting up an inside delivery team since the delivery specialists are on the road so much.
In the morning I will get back to you with an update.
I'LL LET YOU KNOW IF THEY DO
Welcome dschulner. I think their response makes sense. Their delivery specialists really are traveling and shouldn't be responsible for answering so many e-mails. They should have had this team set up before but good to hear. Hope you get your car soon!
NigelM
Recovering Member
Welcome to TMC. Tesla is working on improving systems and communications but it has been a frustrating time for most people. You should brace yourself for getting a third delivery window, there's still quite a few cars ahead of you that haven't been delivered yet.
It's too bad we don't have some means of staying in touch wirelessly when we're on the road...
Look, traveling does interrupt the flow of communication to some degree, but I have no doubt that all the DS's have smart phones, iPads and/or lap tops. Tesla's not delivering enough cars that there isn't some adequate down time and there is definately enough time for the DS's to respond to an email with a quick phone call between deliveries...how many can they be doing in a day?
I think an internal communication system is a good idea b/c the DS's will be getting busier and having a dedicated team at the factory can only help matters, but, IMO, it is inexcusable to ignore a Signature reservation holder who is outside of a promised delivery time emails and calls.
Just got an update that Signature #121 - Vin #513 just left assembly going to inspections. It's getting closer!
Sig Performance - Red - Black Interior - Carbon Fiber - Pano Roof - HPWC - 19" Tires - No kids seats - Paint Armor - No Spoiler
Another email today - Now at QA
Sig Performance - Red - Black Interior - Carbon Fiber - Pano Roof - HPWC - 19" Tires - No kids seats - Paint Armor - No Spoiler
Another email today - Now at QA
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tdelta1000
Active Member
timdorr
Model S P90D w/AP3.0
I just got an update on Sig 731, VIN 626!! (Sig Red, Perf, Pano, Black, Lacewood, 21" silver, Rear seats, no spoiler or armor) It is at end-of-assembly-line inspections. Next going to burn-in and testing. Then to Service for final inspections. I was told 5 days if everything goes perfectly to 15 days if items need re-work. So I think I'm looking at something like Oct 29 - Nov 9.
Beavis
Model S Signature 991
I am willing to bet your next delivery window is the same as mine, 11/7 - 11/21
epley
P85 VIN 693
I'm not sure how to edit my data once posted, but S564 has VIN 693.
Also S821 has a delivery window of 10/28-11/11 and is VIN 688.
Also S821 has a delivery window of 10/28-11/11 and is VIN 688.
gg_got_a_tesla
Model S: VIN 65513, Model 3: VIN 1913
timdorr
Model S P90D w/AP3.0
The last sheet on the document is for edit requests. Just put whatever you want changed into there. Or you can resubmit the form and I'll just copy and paste things into your row. Doesn't really matter to me which way you choose.
I also watch these forums like a hawk
Email today said:
"We anticipate your Model S will be ready for delivery between 11/16/2012 and 11/30/2012. If there’s anything I can do for you in the meantime, please don’t hesitate to ask.
To help me prepare for delivery I need to gather and verify some information. At your earliest convenience, please complete the questionnaire below:
1. Do you have travel planned between 11/16/2012 and 11/30/2012? Whatever your schedule, I’m happy to accommodate and set a delivery date that’s convenient for you.
______________________________________________________________________________
(Note: I will contact you approximately one week in advance to set a specific date and time.)
2. Where would you like to take delivery of your Model S? I can deliver to your home, office, nearest Tesla Service Center, or location of your choice.
Address:_______________________________________________________________________
(Note: There may be additional tax implications if you choose to have your car delivered in a location other than your registration address.)
3. Please verify your registration name and address:
Would you like another name on the registration? If registering the vehicle under two names, do you want it to read “and” or “or” between the names? Both parties will have to sign the registration paperwork.
4. To save you a trip to the Department of Motor Vehicles, we are registering Model S for you. In order to do this, we will need a copy of your driver’s license and insurance card from one of your currently owned vehicles. Please email me a copy of these documents.
5. How do you plan on financing the remaining balance on your Model S? We will accept a check at the time of delivery or a wire of funds a few business days before.
6. I see you have ordered the Model S High Power Wall Connector (HPWC), which is estimated to be available in December. We recommend a temporary charging setup that your electrician can install to prepare for the arrival of your Model S HPWC. I have attached a document outlining this temporary setup, a NEMA 6-50 outlet, which we will provide the adapter for at the time of delivery. In addition, your new vehicle comes with a standard 110v, NEMA 14-50, and J1772 plug adapters. Will you need any other adapters?
7. Please verify that the attached document accurately reflects the configuration of your Model S.
8. Would you like to have the front license plate bracket installed at the time of delivery? If not we can install it at a later point in time at your local service center.
Thank you in advance for your timely response. This kicks off your Model S delivery! As we near your delivery window I will send another email to finalize details and schedule your appointment. Based on your responses, I should have enough information to start making preparations for your delivery. If you have any questions, please don’t hesitate to email me or give me a call.
We can’t wait to get you behind the wheel! "
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