Tesla Survey
Tldr: Tesla and I need to go to therapy for communication issues. To wrap up...
Delays can happen. They do happen. It has happened. They are acceptable and common. Especially during a chip shortage.
What is not acceptable is leaving customers in the dark. Not allowing them access to information. Misleading them into having their credit pulled. Putting dates and removing them from profiles. Delivering cars to customers who ordered AFTER others (in some cases, way after).
If Tesla is to be successful, which we all hope they are, something needs to change. Communication needs to change. Policies on how customers GET information need to change. Believe it or not, if I want to get a hold of my Sales Advisor, I have to call the main line, get a hold of someone at a Call Center, put in a request to have my Sales Advisor call me and pray it gets through. That is no way to handle a customer experience. Tesla cannot rely on the “cool” factor of their car to keep customers in line. At some point in time, the experience will wear on people and it will reflect onto sales. Patience will run out and the games will hurt Tesla and not help.
I am a repeat customer. Not one time over, not even two times over. I have 9 Tesla’s attached to my account. 6 cars taken delivery in my family and 3 orders waiting to be filled. Yes, Tesla has me hooked. But if you think I am writing for my own benefit, you’d be wrong. I am writing on behalf of everyone, past, present and future customers. I am writing on behalf of Share Holders, investors, buyers, owners, explorers. If they all had the same experience I had, things do not bode well for Tesla.
I don’t expect a response. I actually expect this to be read, forwarded and filed away into some obscure folder never to be read again. I am not sure if that is wrong, right or just plain sad.
I hope things can change. In any relationship, communication is the hardest part. Ignoring is easy, but acknowledging there is an issue is the hard part. We are all in this together.
On behalf of myself, online customers, friends and family, we are open to change and we hope things can turn out better for both us and Tesla.
Sam
Edit: The deed is done.