Andyw2100
Well-Known Member
I'm sorry but something just doesn't jibe here. I email Tesla on 5-15 about my order and this is the response I received:
Thank you for contacting Tesla Motors. We apologize for the delay in getting back to you. We hope to be able to provide you with a Carbon Fiber console shortly, however, they have not yet been released. While we still do not have a firm release date, our best guess would be that we will contact you towards the end of this month. You are approximately 45 on the list of customers waiting for the Carbon Fiber console.
If there is anything else we may assist you with, please do not hesitate to contact us.
I received almost exactly the same email on 5/13.
I received similar messages, and on May 18 received this, in response to my request for clarification on the email that told me I was about 4465 on the list:
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You are approximately 4465 on the entire Premium Front Console waitlist. If we are only looking at customers waiting for the Obeche Wood Matte console, you are approximately 1240 on the list.
Please let us know if you have any other questions or concerns.
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I think the answer with respect to what doesn't jibe is that either Tesla management keeps the front-line people that send these e-mail messages in the dark on these things until the very last minute, or, the other, much darker possibility, is that lying to customers is just understood to be part of their job description. I'll give the rep that's been writing me all along (it's only been one, so it wouldn't surprise me if she were the only one) the benefit of the doubt, and assume she was kept in the dark. That doesn't really make the situation any better, though.