HmmmmSo I played around with it a little and it looks like a couple issues are present. The ledges the shelf sits on are a little far apart to properly seat and the magnets on the left side move around and drop down inside the shelf ledge trim piece.
I don’t believe the magnets are visible in mine. I think they are covered in fabric on the shelf and maybe concealed by thin plastic on the ledges? You should DEF have TESLA Service come out with a replacement part for that, IMO.