Octopus Energy, including Intelligent and go

[Avendit]

Prices are here if you type in your postcode (though they could change any minute!): https://octopus.energy/smart/go/

Yea, that seemed much simpler than last time I looked! Was also wanting to see next month's prices as it's all about to change again isn't it?

 

[Adopado]

Yea, that seemed much simpler than last time I looked! Was also wanting to see next month's prices as it's all about to change again isn't it?

Ah the unknown! My guess is it will stay the same ... but just a guess.

 

[Avendit]

With IO, do you get these rates every night regardless, or does your car need to be actively charging to bring the house cost down?

Night rate (23:30 - 05:30):

10p / kWh
Day rate (05:30 - 23:30):

39.95p / kWh
Standing charge:

49.11p / day

 

[DaveNN]

With IO, do you get these rates every night regardless, or does your car need to be actively charging to bring the house cost down?

Night rate (23:30 - 05:30):

10p / kWh
Day rate (05:30 - 23:30):

39.95p / kWh
Standing charge:

49.11p / day

Every night, regardless..
However, you'll need to connect your car up occasionally.

 

[Avendit]

Every night, regardless..
However, you'll need to connect your car up occasionally.

That I can live with, thanks. Am now trying to simulate what pre-heating the under floor heating for 5:30 would work out like. Could possibly make it all work.

 

[browellm]

That I can live with, thanks. Am now trying to simulate what pre-heating the under floor heating for 5:30 would work out like. Could possibly make it all work.

We've got electric underfloor heating as the only source in our kitchen and I tried to go as long as possible without having it on at all this winter. Did cave in a bit on during the coldest period and ran it from 1:30 to 5:30am to see if would work out. It took the worst edge of but still wasn't ideal.

 

[DaveNN]

That I can live with, thanks. Am now trying to simulate what pre-heating the under floor heating for 5:30 would work out like. Could possibly make it all work.

You can always give it a head start by having a mid afternoon smart charge and get over 12 hrs at 10p.
There is a slight risk that you might get pulled up for gaming but I doubt it..

 

[NewbieT]

Saving Sessions: the last two sessions I got a message saying “We couldn't collect your readings for this Session”. Very strange because the first sessions worked fine and I see my readings in the App. Is it just me? SMETS1 Secure meter.

 

[xreyuk]

How long does it usually take saving sessions to produce results? Mine still says calculating after the last one.

 

[Bacon]

How long does it usually take saving sessions to produce results? Mine still says calculating after the last one.

For me ages, around the week mark.

 

[spooksman]

Saving Sessions: the last two sessions I got a message saying “We couldn't collect your readings for this Session”. Very strange because the first sessions worked fine and I see my readings in the App. Is it just me? SMETS1 Secure meter.

Nope, me too. Exactly the same.

 

[MrBadger]

I just noticed in app that we didn’t participate in a saving session last week.

For the second time in a row we have not been notified about this. 15/03 and 25/03.

Anyone else stopped being notified about saving sessions?

Not that we use much energy to make big savings by not using it, but wonder why we are not getting these any more.

 

[Pink Duck]

4.9 days on average for the reward results, 17 for the bonus points (has varied from 7–44 though).

Oddly no mention of the extra 1,000 for those in the top 20% of Savers from the 15th in Peter Miller’s last email.

My own SMETS2 meter readings calculating, but a colleague’s ghosted for the second time too (despite being able to download relevant data next day).

 

[Medved_77]

Saving Sessions: the last two sessions I got a message saying “We couldn't collect your readings for this Session”. Very strange because the first sessions worked fine and I see my readings in the App. Is it just me? SMETS1 Secure meter.

I've had the same, also with a SMETS1 Electricity meter:

Like you, my daily electricity readings are available in the Octopus app.

I'm not sure how much longer Octopus are going to (fully) support the SMETS1 smart meters for. I haven't been able to collect my daily gas readings via Octopus for many months, although they seem to manage to take a reading automatically at the end of the month.

When I queried this with them I got this reply:

Essentially as you have the older generation of smart meter we're a bit limited in the support we can offer. The government haven't announced any plans to upgrade customers on first generation to second generation meters.

As an alternative, to conserve resources and limit the environmental impact of binning these older meters, they are enrolling them to the same centralised database second gen meters use. As part of this enrolment, the gas meters have a know error whereby when enrolled, the meters go from reporting the half hourly data in m3 to kWh. This then leads to this info not displaying on your app / website. It may resume functionality, but we're not able to provide a timeframe on when this will happen.

Whether this is related to the lack of electricity readings available for the recent saving sessions, I'm unsure,

 

[Pink Duck]

My SMETS2 gas smart meter reading hasn’t worked at all so far either with Octopus, yet was fine with previous supplier.

Waiting on their award-winning email support (10 days so far), again…

 

[Skie]

Charging car = Energy saving

 

[Kansalis]

Waiting on their award-winning email support (10 days so far), again…

Try DMing them on Twitter. I've had excellent service & replies consistently within a couple of hours during the working day recently.

 

[NewbieT]

I've had the same, also with a SMETS1 Electricity meter:

View attachment 922584

Like you, my daily electricity readings are available in the Octopus app.

I'm not sure how much longer Octopus are going to (fully) support the SMETS1 smart meters for. I haven't been able to collect my daily gas readings via Octopus for many months, although they seem to manage to take a reading automatically at the end of the month.

When I queried this with them I got this reply:


Whether this is related to the lack of electricity readings available for the recent saving sessions, I'm unsure,

My gas readings show in the old dashboard but not the new dashboard. Weird.

For electric, it’s possible Octopus have all the data but the BSC calculating party didn’t/doesn’t. Contractually that leaves Octopus a little exposed though. They offered an incentive, we accepted and fulfilled our obligations. Data is available to Octopus. Hope they pick up a conversation with ESO DFS team to save me complaining!!

 

[Adopado]

I've had the same, also with a SMETS1 Electricity meter:

View attachment 922584

Like you, my daily electricity readings are available in the Octopus app.

I'm not sure how much longer Octopus are going to (fully) support the SMETS1 smart meters for. I haven't been able to collect my daily gas readings via Octopus for many months, although they seem to manage to take a reading automatically at the end of the month.

When I queried this with them I got this reply:


Whether this is related to the lack of electricity readings available for the recent saving sessions, I'm unsure,

I’m another one with a smets1 Secure meter where they couldn’t get my readings yet they are visible on the app and web. However, I saved so little I think I gain from being given the “average” as a benefit of the doubt figure.

 

[Pink Duck]

I received an email response after 11 days confirming that there was a problem with gas smart meter commissioning. I suspect they put the wrong year, as it happened just before Christmas. Once resolved, suddenly all the data points became available online and in the app.

Also, had a curious Saving Sessions Bonus Points quantity (9,297) appear in account on 31st March - perhaps related to their mysterious Big Streaker Big Prize, or possibly a compensatory correction for National Grid’s calculation error.