Drew57
Active ember
On the two occasions (in nearly 3 years) I have been with Octopus they resolved small issues very promptly & both times put a credit on my account as a goodwill gesture (one was significantly greater than the original billing error).
Contact via Twitter has resulted in a response which is usually within a few hours, never later than 12 hours or so.
Comparing this with any providers I have used previously, they have been exceptional, especially considering the huge numbers of new customers that have been transferred to them.
Contact via Twitter has resulted in a response which is usually within a few hours, never later than 12 hours or so.
Comparing this with any providers I have used previously, they have been exceptional, especially considering the huge numbers of new customers that have been transferred to them.