Lets just imagine that say on Aug 1 Tesla decided to send the following email out to the 500 people who were affected.....
"Dear Tesla Customer,
As you may have seen in the media, the Ontario PC Government has cancelled the EHVIP program effective July 11. Other car companies have been provided a "wind down" period until Sep 10, however Tesla was not included in this Wind Down period and currently any Tesla not delivered will no longer be eligible for the $14,000 rebate.
We are currently reviewing this decision with our legal team and hope to have an answer to you our valued customers in the coming days/weeks.
In the meantime we can provide the following information
-We will fight on your behalf, at this point we are unsure what channel we will be able to use but please be assured we are doing everything we can for our customers who we feel were unfairly targeted. Please be patient with us as we explore our options as we hope to be able to fight for you our customers
-If you would like a refund we would extend this courtesy to those who ordered an eligible LR RWD before July 11 who as of now would no longer be eligible for the rebate. Please contact us and we will assist you with this process. Once your vehicle has been built and assigned a VIN you will need to make a decision to proceed or cancel. We will reach out to you at this point and provide this information.
Unfortunately this situation is out of control but please be assured that we are doing everything we can or you the Customer"
What would have been wrong with that...…...actually having a single voice communication with the affected customers.