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Outrageous $5000 repair bill after warranty expire!

Discussion in 'Model X' started by Eresan, Aug 19, 2019.

  1. MXWing

    MXWing Well-Known Member

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    #181 MXWing, Aug 27, 2019
    Last edited: Aug 27, 2019
    I am really sorry I did not see your post on this topic. It would have been an easy decision in my opinion given how old your X is and the complexity of the car versus the S/3.

    As an example, the FWD open/close buttons kept breaking so Tesla changed them in 2017.

    Another example is it seems like O-Ring issues that caused AC coolant to leak out was pretty ccommon for cars in 2016. I'm very confident, that cars in 2017 and onward would have addressed that.

    There's probably been a thousand tiny changes here which many of us have no clue that was fixed between now and when your 2016 AP1 Model X was produced.

    I'd buy an ESA for a Model X produced tomorrow but I would pay even more to insure one made in 2016.

    I really feel for you here - but asking for an exception does put Tesla in a difficult spot. There's no point to insurance, if you don't pay the premium until a claim occurs.

    It also doesn't help your vehicle becomes a liability to Tesla for 4 more years. Tesla would be incurring a lost immediately and take losses going forward.

    If I were the CFO, I would have to fire anybody who was selling warranties to cover claims that already happened. As a human being, I feel bad for you and for the rep but the company is #1.

    That is a red flag that you should have gotten the extended warranty. Also, you did drive 4+ years in mileage over 3 years, so you can't age the car as 3.

    I understand emotions running high but you do have to take ownership of your decisions here. Your heartache is from not having warranty and Tesla not making an exception which you cannot expect. There's no reason a Ridgeline as superior to the Tesla truck until you know what the Tesla truck actually is.

    No one knows the production run and value of a Roadster. Tesla may just stall forever until batteries are extremely cheap because they have so much liability for the ones they are giving out. Multiple Roadsters to some people - and they are going to need to be warrantied as well. (stupid Tesla)

    Did you lock in the price for the 2020 Corvette? If its really hot, your dealer will mark it up past MSRP as "market adjustment". Only to sell it for 15K under sticker when demand falls.

    $50K after 3 years when the warranty expiress on THAT car is unlikely when you can get a Model 3 /Y Performance for not much more than that. The 3/Y P will wreck the base Corvette and have utility with more than 2 seats.

    Thankfully you have time to get everything together but jumping off the bridge for remorse caused partly by you is not a smart thing to do. Don't compound bad decisions with more bad decisions.
     
    • Like x 5
  2. alloverx

    alloverx Member

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    I am no GM fan but the new Corvette looks fantastic.
    You will be able to get (3rd party) parts for it for decades.
    If they produce the rumored Hybrid version in the next few years, it might be extremely fast.
     
  3. bewilderman

    bewilderman Member

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    I'm sorry the OP had to go through this, but I think its not all that bad, considering its only $5K and the ESA that he chose to not buy would have cost him $4K+ anyway. Its not like its a $20K repair. Who knows, may be his car won't break at all in the next 5 years. So he's almost even. Sometimes you lose your bets, and you cough up and move on. Back dating transactions for financial gain has landed former CEOs in jail. Its simply not fair to those who paid up. I hope the OP will put this in perspective and stick to the tech of the future.

    Europeans are fascinating, but I would rather my government not try to fix the stupid, or try to socialize personal responsibility. You are expected to understand what you are paying for, and read the fine print. Same amount of money may be 'premium' to some, and 'cheap' to some other. So I don't think you can 'expect' anything other than whats included and whats expressed, just because you are paying a certain amount. In this case, the warranty terms were explicit and advertised. Yes, Tesla could fix it out of goodwill, but I don't think that the government should arm twist a company to deliver more than what they promised. The cost of the warranty/support contract is usually included in the price of the product. Thats why there's extended warranties available for additional cost. If the government forces companies to fix things that they didn't originally offer to fix, the companies will need to price the products higher to include that extended warranty as standard. And you are back to square one when that warranty expires. Its like chasing your own tail.
     
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  4. Krazaak

    Krazaak Member

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    Without a doubt. Any costs being imposed on manufacturers will be baked back into the product acquisition cost. The real problem here is that Tesla is still too new to have a robust independent service offering and OEM/refurbished part supply.

    Few people concerned with price bring their out of warranty car to the dealership for repairs.
     
  5. InsanePath

    InsanePath Member

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    Sorry I'm new but is this the warranty company you are referring to or a different one?
     

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  6. InsanePath

    InsanePath Member

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    I warranty place that my dealer told me about it called X Care EV care. Is that the same place everyone is talking about in this thread or different?
     
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  7. brkaus

    brkaus Well-Known Member

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    @X-Care EV is the only one I know about.
    Still trying to decide for my 2017 S.
     
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  8. InsanePath

    InsanePath Member

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    Ok that's what they told me but I wanted to be sure. Yeah I'm not sure if I should add it to my model X or not. 5,500 for 50k miles or 36 months.
     
  9. SaniDel

    SaniDel Member

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    mohanman ... tell us again when you brought the extended warranty ... when you bought the vehicle, during its original warranty or after the original warranty had expired? Did you qualify for the $500 discount for early purchase a.k.a. the $500 penalty for late purchase? In any event ... congratulations on your decision!
     
  10. mohanman

    mohanman Member

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    I bought it from the Tesla website on my car page. I paid 4800.00 via credit card, but it doesn't show up on my vehicle page now.. weird.
     
  11. Mayo

    Mayo Member

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    I also recently bought the extended warranty prior to the end of my manufacturer original warranty period. The purchase was on my tesla online account for a bout a month. Just as of very recently Tesla removed all mention of my purshased extended warranty. I believe it now only shows your warranty on the service centers computers.
     
  12. DrComputer

    DrComputer Active Member

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    My 2016 Model X is just a little over a month out of warranty and poof, my A/C compressor failed (in a spectacular meltdown way the service center noted). Luckily I have the Extended Service Agreement and the Van Nuys service center quickly fixed it and returned my car in 1 day.
     
  13. wolfwill23

    wolfwill23 Vendor

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    How do you get the extended service warranty? I have a model 3. Thanks
     
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  14. SilverString

    SilverString Member

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    You have to go in person to a Tesla Service center.
     
  15. SilverString

    SilverString Member

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    The entire extended warranty program seems pretty nebulous and constantly changing. I purchased a new vehicle and paid $2k for a two year 75K warranty extension 89 days after I bought the car to avoid the $500 increase after 90 days of ownership.

    When I bought it I just gave them a credit card - there was no additional paperwork regarding terms and conditions, no mention of a deductible, and I signed nothing except the credit card receipt. The SA just told me this was a really good move and it simply extended the car's original warranty as stated when I purchased it. He also told me that it was unlikely that the upgrade will appear in my account any time soon, and this was early 9/2019. All I got was a receipt that says essentially the same thing the SA told me.
     
  16. brkaus

    brkaus Well-Known Member

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    @wolfwill23 The Model 3 does not have an extended warranty from Tesla. There is a third party that offers one.
     
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  17. SilverString

    SilverString Member

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    Wow I did not know that but it explains the conflicting information I have noted. So who does the warranty work?
     
  18. Tam

    Tam Well-Known Member

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    You might want to check the new extended program for EV:

    Vendor - X-Care EV Extended Warranty - The "Why" to our "What".

    Your one-time premium is based on your odometer.

    Coverage: If it's still under 50,000 miles / 4 years, then Tesla does the standard new warranty coverage. Once your standard Tesla new warranty expires, X-care warranty kicks in.

    Repairs: It says you only need to pay the deductibles to Tesla and Tesla will call it to get the rest of the repair cost.
     

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