islandchick
Closed
Seriously? There are misaligned panels on brand new $100k Teslas? The more I learn, the more I realize I have wasted 10 years saving and waiting for my Tesla.
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Pretty piss poor service so far at the Service Center
- Thread starter JayNJ
- Start date
Swampgator
Active Member
Again, new member? I think some of you are short seller trolls. If not, how do you not know Tesla does not equal Toyota?
If you want Toyota or Honda quality stick with those brands. Tesla is new. Cutting edge stuff. Sometimes things have not been tested to the degree they would be from another OEM. The people who buy and love Teslas are OK with this trade usually. And Tesla has a solid track record of doing their best to make things right with their customers. Our last Nissan, not so much. We had lots of issues with the Armada and Nissan didn't really do anything to fix them. Sure they would take the car in for service, but that's about it.
To the OP: There is a way to escalate service request to the Tesla executive team. I'm not sure where but a google search should find this. Dan Oneal when he was running that side of the TSLA business, used to frequent this very forum and was always responsive. Sadly he left last year.
Also, I have owned a BMW 3 series before that was always in the shop. Sold it before it was out of warranty because I couldn't afford to fix it.
Tesla cars are still the leading edge tech in the business. They are the reason every major OEM is converting to BEV in the near future. That is how good they are. If you can't live with a few service visits more than a Honda, just buy an Accord and move on.
If you want Toyota or Honda quality stick with those brands. Tesla is new. Cutting edge stuff. Sometimes things have not been tested to the degree they would be from another OEM. The people who buy and love Teslas are OK with this trade usually. And Tesla has a solid track record of doing their best to make things right with their customers. Our last Nissan, not so much. We had lots of issues with the Armada and Nissan didn't really do anything to fix them. Sure they would take the car in for service, but that's about it.
To the OP: There is a way to escalate service request to the Tesla executive team. I'm not sure where but a google search should find this. Dan Oneal when he was running that side of the TSLA business, used to frequent this very forum and was always responsive. Sadly he left last year.
Also, I have owned a BMW 3 series before that was always in the shop. Sold it before it was out of warranty because I couldn't afford to fix it.
Tesla cars are still the leading edge tech in the business. They are the reason every major OEM is converting to BEV in the near future. That is how good they are. If you can't live with a few service visits more than a Honda, just buy an Accord and move on.
You think having electronic issues on day 1 of delivery, having to bring it to a service center (again on day 1 on a brand new car) then not getting a response for 10+ days after repeated inquiries is an acceptable level of service, and it should be OK because a loaner was provided?
T34ME
Active Member
ord3r
Member
I remember when I bought my Subaru WRX new for 28,000. First new car, ready for it to be perfect.
Spun a rod bearing a few thousand miles later, necessating an engine rebuild. I was stuck without the car for 6 months in a Forester loaner, waiting for what I assume was a backlog of short blocks from Japan. No timelines, no communication, but worked out fine in the end.
Tesla should do better, but I think you will be happy in the end. End anecdote.
Spun a rod bearing a few thousand miles later, necessating an engine rebuild. I was stuck without the car for 6 months in a Forester loaner, waiting for what I assume was a backlog of short blocks from Japan. No timelines, no communication, but worked out fine in the end.
Tesla should do better, but I think you will be happy in the end. End anecdote
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shrspeedblade
Rideshare Monkey
I had a good first experience with my service center. Minor issues taken care of and SA kept in touch via text. A side bonus was after several days with my S75 loaner-though very nice-it confirmed I was right to wait for my 3!
It’s like dealerships in on respect, everybody’s mileage may vary!
It’s like dealerships in on respect, everybody’s mileage may vary!
I didn't know ordering a Tesla requires a TMC account.....
Uncle Paul
Well-Known Member
This has been a common report for Tesla. They are terrible at chit chat. They are great about letting you know when something significant is to report, but until they have something solid to report they give you the silent treatment.
If a car is brought into service they often go into radio silence until the parts come in or the car is ready for pickup.
Not good at all giving regular reports...nope not ready yet...still waiting for parts...the wrong parts came in and we needed to reorder..updated parts are being produced and due in soon...we don't know what is wrong or how to fix it...we are waiting for a report back from the engineers...
All the chit chat is deleted and they tend to only contact you when they have someting solid to report.
This may be due to their tremendous growth and overwhelming success of the Model 3. People are being trained, new hires coming up to speed, new policies rolling out, new facilities being opened.
Would be fantastic if they could just do a daily email update, but those also could raise false hopes.
If a car is brought into service they often go into radio silence until the parts come in or the car is ready for pickup.
Not good at all giving regular reports...nope not ready yet...still waiting for parts...the wrong parts came in and we needed to reorder..updated parts are being produced and due in soon...we don't know what is wrong or how to fix it...we are waiting for a report back from the engineers...
All the chit chat is deleted and they tend to only contact you when they have someting solid to report.
This may be due to their tremendous growth and overwhelming success of the Model 3. People are being trained, new hires coming up to speed, new policies rolling out, new facilities being opened.
Would be fantastic if they could just do a daily email update, but those also could raise false hopes.
Garlan Garner
Banned
You think having electronic issues on day 1 of delivery, having to bring it to a service center (again on day 1 on a brand new car) then not getting a response for 10+ days after repeated inquiries is an acceptable level of service, and it should be OK because a loaner was provided?
acceptable level of service? That's subjective.
For someone retired with no kids nor anything to do....and likes to hang out at Tesla's service center every day or so......Yes. ( I just met a guy like that at the Westmont Il Service Center. He goes to the Service Center every day and hangs around because he has nothing else to do. ). I told him - good for you. One day I wish to have the opportunity to be like you.
If you have a job and 3 kids..each playing on separate baseball and softball team 3 times a week while trying to contact your insurance company about 2 windows on your house that leak when it rains.....while everyone wants something different for dinner everyday. No.
Those are 2 subjective responses. .
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Garlan Garner
Banned
Cars in production should be stripped for parts & current depositors delayed
Garlan Garner
Banned
LOL.... good luck selling that suggestion to the 450k people still waiting in line.
Garlan Garner
Banned
TaoJones
Beyond Driven
Take pictures upon arrival/drop off while talking with yer service advisor, as well as upon pickup. Pictures are verrrry helpful when discussing new damage and who's responsible for it.
For all of the mixed service I've experienced at SvCs across the US, some stellar, some bad, there is no way I'd favor a stealership model as a replacement. Remember that as the mobile tech fleet/depot system expands, reasons to have to go to an SvC will drop markedly. So there's that.
Granted, if they can't get ahead of or at least to level pegging with the parts challenge, frustrations will continue in terms of linear time. With that said, there's a lot less damage that can occur from a mobile tech in your driveway once the parts are in hand versus yer chariot sitting sardine-like outside an SvC for weeks. Yes, there are edge cases. That's not the point.
martinicus
Member
Was this at the Springfield SC? I've generally had very positive experiences with the staff there since they moved to Rt. 22. They do appear a bit stressed with all the Model 3's coming in though.
Delivery pic is at Springfield SC. I picked up my 3 there. Ugh, not a fan of that one. I brought my 3 in there for a minor seat issue and walked out with a charge port door error and I still haven’t heard back from the advisor on the part a month later. Doesn’t affect anything so I have only followed up once but man, come on. That is why I am going back to Devon, PA. They are great over there and that SC has been around for years with a lot of the same faces.
Since Tesla didn’t take a non refundable reservation, you can get your 1000 back, gtfo and buy any other car you wanted.
Anyone who needed either their 1000 back or a base Model 3 before dec 2018 had since last July to get out of line.
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