Pyro Fuse Fuss

[tesluv108]

Tesla's not paying for the replacement pyro fuse now - regardless if owner gets alert to replace or if fuse fails.

Even with esa?

 

[NV Ray]

Even with esa?

Esa?

 

[tesluv108]

Esa?

Extended service agreement - basically Tesla’s own warranty they used to sell. I have this and the prior owner bought it. They paid a handsome 5,000 for it if I remember correctly. It’s supposed to offer bumper to bumper coverage with a “small” deductible

 

[NV Ray]

Extended service agreement - basically Tesla’s own warranty they used to sell. I have this and the prior owner bought it. They paid a handsome 5,000 for it if I remember correctly. It’s supposed to offer bumper to bumper coverage with a “small” deductible

That I don't know. However, folks with standard 8 yr HV battery warranty are having to pay for pyro fuse replacement.

 

[tesluv108]

That I don't know. However, folks with standard 8 yr HV battery warranty are having to pay for pyro fuse replacement.

I just read it over and fuses weren’t listed in exclusions.

 

[badgirl]

Reading this I'm thinking a complaint might be in order to

NHTSA​

 

[The4ork]

I mean what happens if we dont change it? seems pretty shitty of Tesla to have this installed just to require changing just a few months after my warranty is up.

 

[matt1981m]

My battery warranty isn't up for another 18mo. Will see what Tesla says once they close the ticket that was previously in progress when the alert occurred.

 

[matt1981m]

Right after my last reply, I was saw that I able to submit the service request. It auto selected Mobile, but with the new process it doesn't allow you to "schedule" it until it is reviewed by the mobile techs. This morning they acknowledged it, and allowed me to select a Mobile appt on 9/6 so we will see. No estimate provided yet though....

 

[Droschke]

with the new process it doesn't allow you to "schedule" it until it is reviewed by the mobile techs.

If this is a new process for all issues, then it's a positive change to triage owners' requests.

 

[tesluv108]

If this is a new process for all issues, then it's a positive change to triage owners' requests.

Are you saying Tesla is putting whatever they want into a service request now instead of the actual customer complaints? If this is true they are one step closer to alienating all of their customers

 

[matt1981m]

Are you saying Tesla is putting whatever they want into a service request now instead of the actual customer complaints? If this is true they are one step closer to alienating all of their customers

No. It appears the change is that a new service request which defaults to mobile is then vetted first before getting a scheduled time, avoiding those slots being taken by tickets that would require a SC, or that may not require an appointment.

 

[matt1981m]

With that being said, I just now got a response stating it has been reassigned to a SC, for which the first appointment is 28 days from now

For me, the only options are a SC that is 148mi away, or the next closest one that is 257mi away. They REALLY need more locations.

 

[Droschke]

Are you saying Tesla is putting whatever they want into a service request now instead of the actual customer complaints? If this is true they are one step closer to alienating all of their customers

No. I'm just saying this is a better way to triage tickets. That's all.

 

[recluce]

I got the BMS_u031 error last week and have an appointment with Tesla on Jul 31 to get it fixed. I have a 2016 Model S 90D with a good 70k miles on it, which is both under battery warranty and used car warranty (bought in 2020 from Tesla, 4 year warranty still came with the car at the time). So I don't expect to pay, but can report back under which warranty they fixed it.

The car is not in "limp home mode" like somebody mentioned, it is fully driveable.

I finally got the pyro fuse replaced, after they rescheduled once due to missing parts. As expected, I did not pay for this, it was covered under the 4 year used car warranty (2016 Model S 90D, bought from Tesla in Summer 2020). Here is the interesting part from the invoice:

 

[VaztheDad]

I finally got the pyro fuse replaced, after they rescheduled once due to missing parts. As expected, I did not pay for this, it was covered under the 4 year used car warranty (2016 Model S 90D, bought from Tesla in Summer 2020). Here is the interesting part from the invoice:

View attachment 967443

An access panel car... No labor for dropping the battery. Good stuff here!

 

[brkaus]

Reading this I'm thinking a complaint might be in order to

NHTSA​

A failure based on a programmed clock that is set to trigger after the warranty expires and wasn’t mentioned on any maintenance schedule…. Humm…

 

[matt1981m]

I finally got the pyro fuse replaced, after they rescheduled once due to missing parts. As expected, I did not pay for this, it was covered under the 4 year used car warranty (2016 Model S 90D, bought from Tesla in Summer 2020). Here is the interesting part from the invoice:

View attachment 967443

So they covered it under an ESP, or under the standard battery warranty?

 

[tesluv108]

So they covered it under an ESP, or under the standard battery warranty?

Neither it sounds like it was covered under a pre owned car warranty Tesla gives which is usually 4 years and 50k

 

[matt1981m]

Used warranty is only the remainder of the 4yr 50k new warranty + an additional 12 mo/10k mi. They had a 2016, so the new warranty would have been expired and the 12mo used would have then expired in 2021