Rattle noise coming from front Air Suspension (2017-18)

[badboy1980]

I just received notice from Tesla that they have a guaranteed solution now and will be rolling it out to service centers, pending parts. Fingers crossed.

Can you provide a copy of the notice please?

 

[CaliSol]

This is from an email from Executive Care:

“We are confident in the service solution that is now available and would be happy to get the parts to your preferred service center right away. Our engineers have tested and validated this solution for the rattle.”

 

[badboy1980]

This is from an email from Executive Care:

“We are confident in the service solution that is now available and would be happy to get the parts to your preferred service center right away. Our engineers have tested and validated this solution for the rattle.”

WOW.... Finally??? Lets hope so. When are you going to the SC for the 'fix'?

 

[CaliSol]

This literally just happened today. They’re getting me in ASAP so will update you.

 

[Sdub01]

This is from an email from Executive Care:

“We are confident in the service solution that is now available and would be happy to get the parts to your preferred service center right away. Our engineers have tested and validated this solution for the rattle.”

Sorry to disappoint everyone, but they told me the same thing last week. Then, a few days later...

Hello Mr. XXXXX. I hope that you are well. As I had mentioned in our phone conversation, we replaced the updated strut kit that was supplied by our Escalation Team. Unfortunately, after we replaced the kit we confirmed that the noise is still audible. We have isolated the sound to be coming from the steering rack. We have ordered a new steering rack assembly. I will continue to update you on the repair status.

I explained to them that multiple people have had the steering rack replaced with no success, yet they still insist on replacing it. I’m beyond frustrated at this point. I’m afraid it may be time for legal action.

 

[Vic18t]

Sorry to disappoint everyone, but they told me the same thing last week. Then, a few days later...

Hello Mr. XXXXX. I hope that you are well. As I had mentioned in our phone conversation, we replaced the updated strut kit that was supplied by our Escalation Team. Unfortunately, after we replaced the kit we confirmed that the noise is still audible. We have isolated the sound to be coming from the steering rack. We have ordered a new steering rack assembly. I will continue to update you on the repair status.

I explained to them that multiple people have had the steering rack replaced with no success, yet they still insist on replacing it. I’m beyond frustrated at this point. I’m afraid it may be time for legal action.

California lemon law requires the manufacturer 4 attempts to fix for non serious problems. Also the car must be less than 18 months old or 18k miles.

What motorists should know about California's auto lemon law

 

[CaliSol]

California lemon law requires the manufacturer 4 attempts to fix for non serious problems. Also the car must be less than 18 months old or 18k miles.

What motorists should know about California's auto lemon law

Vic18t - the article you linked to states:

“...provided the problem is DISCOVERED within 18 months or 18,000 miles of purchase or lease. Even if you bought the car used, the lemon law applies to the vehicle if the original warranty is still in effect.”

I take this to mean that the CA lemon law applies, so long as you can document that the problem was discovered within 18 months or 18,000 miles of ownership and while the car is still under warranty. Is that how you interpret it? Can anyone confirm?

 

[TJtv]

I brought my Model X in for service with a very similar "rattle" or "clunking" as described in this thread when driving <40mph and going over bumpy roads. They replaced the upper control arm and the sway bar and the noise is gone.

 

[JzCastle]

I've got the same issue, but also some kind of "click" sound at low speed, when turning the steering wheel. Also comes from the front.

The SC told me they identified the noise but that the part was "in production" in the US at this time.

@Axael

I've had the rattle noise problem coming from front right since January (8/2017 build). Then over a month ago I started getting this "clicking" noise coming from the steering column (etc.), especially on low speeds going over speed bumps or uneven roads. It sounds very similar what you are mentioning here. I got this fixed this week, see below/attached picture for the solution. It's been OK and no sound for the last couple of days. Might be worth to check with your local SC.

And no, the SC didn't yet have a solution to the rattle problem.

 

[Dragetreneren]

@Axael

I've had the rattle noise problem coming from front right since January (8/2017 build). Then over a month ago I started getting this "clicking" noise coming from the steering column (etc.), especially on low speeds going over speed bumps or uneven roads. It sounds very similar what you are mentioning here. I got this fixed this week, see below/attached picture for the solution. It's been OK and no sound for the last couple of days. Might be worth to check with your local SC.

And no, the SC didn't yet have a solution to the rattle problem.

View attachment 335101

I also support the clicking noise problem somewhere from the midconsole, closer to the driver position. This is something my SC insisted to wait for fixing before the front suspension issue has a solution. No indication of the deadline for when the solution is to come.

When you mention an august 2017 build this becomes a new information for me since my service senter indicated that the front suspension issue is started approximately september 2017. Thank you!

 

[ishareit]

This literally just happened today. They’re getting me in ASAP so will update you.

Great... Looking forward to an update from you.

 

[cruiserlarry]

@Dragetreneren The suspension rattle issue has been occurring on vehicles previous to 9/17 build dates...Mine is a 1/17, and I've heard of it on vehicles from late 2016 as well.

 

[Nosken]

@Dragetreneren The suspension rattle issue has been occurring on vehicles previous to 9/17 build dates...Mine is a 1/17, and I've heard of it on vehicles from late 2016 as well.

My 11/16 build S90D has the dreaded rattle

 

[Bebop]

This literally just happened today. They’re getting me in ASAP so will update you.

Keep us updated! It's been a year now and really can't wait for a proper solution.

 

[Dragetreneren]

@CaliSol There is a chance you will become a super star bringing the happy message to the community. I sincerely hope this will be the case.

 

[badboy1980]

This literally just happened today. They’re getting me in ASAP so will update you.

CaliSol - any update?

 

[CaliSol]

@badboy1980 @Dragetreneren My service appointment is tomorrow afternoon. Will update once I get the car back...whenever that will be.

 

[Joelgjr]

@Dragetreneren The suspension rattle issue has been occurring on vehicles previous to 9/17 build dates...Mine is a 1/17, and I've heard of it on vehicles from late 2016 as well.

I have a 11/2017 and have the rattle. If they cannot solve it by 2019 I am contacting a lawyer.

 

[gmorales]

I have a 11/2017 and have the rattle. If they cannot solve it by 2019 I am contacting a lawyer.

I have a 75D build date 8/2016 and it has the rattle noise ... Going to SC mid-October to try to fix this (and other pending issues under Warranty).

 

[Axael]

My SC called my today to inform me that the part needed to fix the noises I'm hearing from the front suspension (rattle and clicking sounds at low speed) is "under development" and cannot be ordered at the moment.