??? @MP3Mike @SO16 disagree with what? You're saying that Tesla do not have a crazy high churn rate at senior level? I'm not saying what Tesla is doing is right, simply saying focus is not on doing right with legacy customers, focus is 1000% on getting cars out to new customers, and that focus may just frustrate a lot of people at Tesla and at senior level at Tesla to a point that they leave, because there is a lot of people leaving after being there for a short while.
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Wiki Sudden Loss Of Range With 2019.16.x Software
- Thread starter Dutchmeeuw
- Start date
cpa
Active Member
There have been suspicions along these lines for about three or four years now. At one time, the legal department was a revolving door. It is not clear whether Musk calls all the shots or whether he has his trusted associates to do much of his bidding.
I think one of the issues facing Tesla is that they do not have a public relations department. There is no group within Tesla who can separate legitimate concerns from its customers and public perceptions from the ones that are initiated by trolls and other unsavory individuals who just want to smear the brand or Musk.
Public relations is like accounting and legal. They are a drag on the bottom line; those departments are not profit centers. Typically, the public relations department reports to some executive VP within the company who has enough clout to be heard by the board and CEO/COO when consumer and public confidence ebb.
It may be a case of Tesla being penny wise and pound foolish if and when the competition catches up with them.
While Tesla maintains its intractable stance of not providing customers with avenues to broach concerns and problems, Tesla seems to be redoubling its construction of Supercharger locations. It is also increasing the number of service centers in metropolitan and semi-rural areas. These are good signs. So there is hope that once the company decides that the Supercharger network is approaching reasonable capacity and that the service centers are adequate to repair our cars, maybe the board and other executives will feel that the time is right to spend some of their profit on a customer service/public relations department.
One can only hope. But I am not holding my breath.
I had the exact same problem in Aug 2020, also module 7. My readings were also +/- 300mV from the other modules, and averaged out to the expected value. Additionally, the readings in SMT and on the car's range display bounced around wildly and quickly got worse. After a few days, the IC range display was changing from 70% to 100% to 0% to 50%, etc while I watched. The car threw a bunch of battery codes, shut down and needed to be jumped when the tow truck showed up.
I got a refurb (not the new 14 module 350V pack). It had slightly better range and significantly fewer charge cycles than my original, but appeared to be software capped at my prior battery's 251 mile 100% range.
So yeah, next day the values got further apart and the car just would not move anymore with these measured/estimated cell pack voltages. I had to get it towed to the SeC Groningen NL, Sadly I I have still not been able to contact them except through some automated text messages that say; thank you for bringing your car, renting a car costs 85 euro per day. I will go there tomorrow afternoon to see what's up and if they have a loaner. I could have driven it there and not wasted the poor tow man's afternoon, if Tesla would have just allowed me. Ah well. I'm reading on the forum getting a replacement pack from the lottery, wether it is a REMAN or 90kWh, could take a while, hoping I can get a loaner.
Yes, I started seeing completely nonsensical values, <3.2V and >4.2V. Best of luck!
SeC Groningen gave me a call, I will get a loaner today and battery will be replaced in around 2 weeks. Pretty damn happy with that. I will report back which one, Sorry for contaminating this topic 
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Folks,
The settlement "Notice" has been mailed to the affected owners. All the info, including the mailed Notice are now available at this website:
The settlement "Notice" has been mailed to the affected owners. All the info, including the mailed Notice are now available at this website:
cpa
Active Member
So, what will each of you do with your loot? Perhaps we should start another thread with all our lofty ambitions with our $640.Folks,
The settlement "Notice" has been mailed to the affected owners. All the info, including the mailed Notice are now available at this website:
islandbayy
Active Member
Pool the settlements. hire an AMAZING Lawyer, then sue for the supercharger capping.
cpa
Active Member
That sucks, Droschke. I think I am around 245 miles now. It was 254 when the proverbial
hit the fan.
lightningltd
Member
Mine is still VERY capped. Before: 256 miles. Now: 202 miles at 100%!
lightningltd
Member
lightningltd
Member
I guess I will be writing an objection to the settlement, since it does not mention a solution for those who STILL have had ZERO restoration. I will ask that those who did NOT get restored be made whole (to what they were PRIOR to the updates). If Tesla states that TIME will resolve it, then give a hard time frame and a solution if it does not happen.
I suggest that EVERYONE who has NOT been restored do the same.
I suggest that EVERYONE who has NOT been restored do the same.
Don't know. Don't have a reader
So you don't know if you are still capped, or you have a bad brick that is reaching 100% before the rest of the pack.
@wk057 would that even be possible? Could one brick cause that much reported range loss without triggering an error?
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