DigbyChicken
Member
Glad to hear you've got the all-important RN number. My experience (NHS/Knowles Fleet) indicates that Tesla might be unwilling to tell you much more, because of the lease, but that if you sense there's a problem, at least you have the RN. We had the vehicle matching text approx. five weeks after the RN text, and the delivery message a day or two later (however, as per my various messages, there was a 'problem' with our vehicle allocation that had to be sorted by someone at Tesla, so I'm not sure how representative our experience is).Update:
Managed to email VW and now have an RN number! Spoke with Tesla and they said I'd need to speak with NHS fleet for updates (who say speak with Tesla)!
Strange I've not had any text from Tesla though. (perhaps because I had account set up).
Our main contact at Knowles implied (OK, stated) that VW are terrible at responding to messages - even the fleet company can't 'just' phone them - so well done on finding a way to get through. They're also terrible at using the supercharger code, if supplied: in our case, VW have (apparently) said they'll refund an equivalent amount of money to us, though I don't yet know in what form that will come. Or even, because we're on a lease, if we'll ever be able to share our own referral code, but anyway...
Great car, worth the weirdnesses of the wait! Good luck.