I received an email from Tesla stating “Supercharger Access Unavailable” with respect to my 2016 Model S that has free unlimited supercharging (see attached screenshots). I went on my account and see that there was a $6.20 balance for a 20 kWh charge session @ $0.31/kWh added to my account and that I no longer have access to supercharging until this is paid. However, as you’ll see from my other screenshot, my car has free supercharging so it’s not clear to me why I was charged and locked out (this was not for an idle fee per the screenshot showing the calculation of the fee and I am careful not to idle out of consideration of others; also, this is at a supercharger I’ve gone to before without being charged and it’s not like it’s international or something—I’m not sure if there are certain SCs not covered by “unlimited free supercharging” but will definitely avoid those if people on this site know how I can find out if such locations exist—sorry, not very good at this stuff). I messaged Tesla Support through their website and via email but no response so far.
Does anyone have any suggestions on how else I should proceed to get this resolved? It’s only six bucks so obviously no problem just paying it but I don’t want this to open the possibility for additional charges to continue and will just keep steering clear of SCs for now I guess—I don’t often use SCs anyways but this seems wrong and wanted to see if the community has any suggestions here. Thank you in advance for your help.
Does anyone have any suggestions on how else I should proceed to get this resolved? It’s only six bucks so obviously no problem just paying it but I don’t want this to open the possibility for additional charges to continue and will just keep steering clear of SCs for now I guess—I don’t often use SCs anyways but this seems wrong and wanted to see if the community has any suggestions here. Thank you in advance for your help.