That's the sort of thing that screams "bush league" to analysts.
Oh, so that's why the stock is down -- because the analysts share your comments about Tesla being "bush league".
Seriously, though, "bush league" is not the right word. I don't agree with how Tesla handled it but to say it's "bush league", as if major corporations are quick to inform customers of new products or changes, shows either a lack of knowledge of what "bush league" means, or a complete failure to understand the business practices of the most
non-bush league companies in the world, like Microsoft, Facebook, Verizon, AT&T and I could go on and on. These companies have long histories of doing similar tactics as Tesla when it comes to changes or new product announcements (to the point the government has to enact legislation and also issue fines in some cases) and keeping customers informed is not their strong points, to say the least. Oh, and good luck even reaching a live person, without at least a very long wait, if at all, and I doubt it would be someone at a service center in your town, like Tesla. More likely it's someone in India who was never given the "FAQ for existing owners and a succinct heads-up email" (Ha!) you talk about in your post. What corporate world do you live in?! That's not how major corporations operate -- anyone in business knows that. The ironic thing is that only some smaller, and what would legitimately be called "bush league" companies, do. Once they get bigger (i.e. non-bush league) that all changes. Remember Apple's 1984 Superbowl ad and its shot at Microsoft? If that's before your time, look it up. Apple became the Microsoft they took shots at in that ad. If anything Tesla is growing up, and that's not necessarily a good thing. Bush league has it all backwards.
What happened was at best another missed opportunity and at worst poor and indefensible. Do this at a company with tens of millions of customers and heads *would* roll - with a quickness. Seen it. Done it.
I call BS on what I have bolded and underlined. Actually, all of it, but definitely the part I have emphasized.
I also find your remarks to Bonnie extremely rude.