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Appears Model 3 may not offer heated rear seats

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I take it that there is no buttons in the back seats to control the back heated seats (if it has heated seats) so back seat passengers have to ask the people in front to turn them on and to adjust the heat for them. Wow that is so much more advanced them those ugly buttons.
I’m looking forward to turning them on for people who don’t like seat heaters.
 
Was at MDR delivery center today. Delivery Specialist confirmed that rear seat is heated but not currently enabled.
For the win..... Well that is certainly encouraging, but I am not sure the DS information is gospel. If we could get a few more folks who are about to take delivery to ask the same question, we would have more confidence in the answer. @PlayaVista, thank you for asking and sharing!
 
Whatever the truth ends up being, I think we can all agree that the lack of transparency from Tesla on this (and a million other things) is exasperating.

For **** sake, the first "production" cars were delivered months ago and here we are relying on some random company re-upholstering seats, and another random Youtube video of delivery paperwork to try to discern the answer to the simplest of questions: "Rear heated seats: Yes or No". WTF??? How is this any way to run a company?

A company that respects its customers wouldn't keep them in the dark about so many things, especially when they are as simple as which seats are heated, and when there is no conceivable rationale that I can imagine for not simply making this information public.

I've stopped calling this out as an issue for Tesla because many are willing to buy a $50K item not being sure what comes with the purchase. I don't know what to believe anymore because:
  • In 'Tesla-land' the rules are different.
  • In Tesla-land the manufacturer can enable and disable functionality at their discretion.
  • In Tesla-land they choose to not show illustrations of the non-premium interior (even mock-ups) to push people to order the premium interior in fear the base interior will not be to their liking
  • In Tesla-land several new owners have cited and showed pictures of misaligned frunk-lids and scratched console lids but the cars pass QA (factory and delivery) and are delivered with flaws intact (just setup a service call and it will be corrected they say). I have yet to hear a story of Tesla delaying delivery to correct these evident issues before delivering the vehicle to the customer.
Buying a Tesla is a clear case of caveat-emptor despite all the good things Tesla is doing. I don't blame Tesla.

If consumers are so desperate to take possession of their vehicle that they hand over a check and take delivery (with flaws in-tact, not examining the vehicle, or performing a basic five minute drive) then shame on them.

However, those same purchasers will come on this forum and note all the issues they found. If only 50% would not release funds until the flaws are fixed Tesla would improve it's QA process and staff the delivery locations with resources to make pre-delivery corrections.

Tesla | Premium Electric Sedans and SUVs
Premium appears to be only a goal the company strives to achieve but is not quite there
Relating to or denoting a commodity or product of superior quality and therefore a higher price:

One can constructively criticize Tesla and still be a fan and purchase their vehicles
 
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I've stopped calling this out as an issue for Tesla because many are willing to buy a $50K item not being sure what comes with the purchase. I don't know what to believe anymore because:
  • In 'Tesla-land' the rules are different.
  • In Tesla-land the manufacturer can enable and disable functionality at their discretion.
  • In Tesla-land they choose to not show illustrations of the non-premium interior (even mock-ups) to push people to order the premium interior in fear the base interior will not be to their liking
  • In Tesla-land several new owners have cited and showed pictures of misaligned frunk-lids and scratched console lids but the cars pass QA (factory and delivery) and are delivered with flaws intact (just setup a service call and it will be corrected they say). I have yet to hear a story of Tesla delaying delivery to correct these evident issues before delivering the vehicle to the customer.
Buying a Tesla is a clear case of caveat-emptor despite all the good things Tesla is doing. I don't blame Tesla.

If consumers are so desperate to take possession of their vehicle that they hand over a check and take delivery (with flaws in-tact, not examining the vehicle, or performing a basic five minute drive) then shame on them.

However, those same purchasers will come on this forum and note all the issues they found. If only 50% would not release funds until the flaws are fixed Tesla would improve it's QA process and staff the delivery locations with resources to make pre-delivery corrections.

Tesla | Premium Electric Sedans and SUVs
Premium appears to be only a goal the company strives to achieve but is not quite there
Relating to or denoting a commodity or product of superior quality and therefore a higher price:

One can constructively criticize Tesla and still be a fan and purchase their vehicles
Curious points. How do you explain customer satisfaction? #1 for last 3 years.
Car Brands Ranked by Owner Satisfaction

And how to you explain +400,000 deposits almost 2 years ago?
Perhaps your evaluation of Tesla-land is amiss?
OR other companies are really missing out by not following Tesla business models? what do you think?
 
  • Informative
Reactions: TrumpetTitan
Curious points. How do you explain customer satisfaction? #1 for last 3 years.
Car Brands Ranked by Owner Satisfaction
The surveys CR reports captures does not reflect /disclose the following:
  • Tesla (up to this date) has been very willing to replace defective parts (even outside the warranty period) - that would make me a satisfied Tesla Owner
  • Tesla depends on customer good-will and those customers serving as ambassadors to this relatively new brand and has a 'unique' approach to encouraging customers to not report defects - that would make me a satisfied customer
  • JD Powers is the 'Gold Standard' for surveying and takes surveys on initial satisfaction, initial quality, and satisfaction several years into ownership, etc.. Since you cited the CR survey, why don't you tell us what questions are part of the survey and the sample population (% of all Tesla owners; not just CR subscribers, only car?, primary car?). If you have problems with your Model S and you have 1-2 other $80K+ cars in your household you MAY be more forgiving about quality issues. Especially if the service team comes to you (at work or home)
Teslas service model goes a long way towards alleviating frustration
As part of our Annual Auto Reliability Survey, we received about 1,400 survey responses from Model S owners who chronicled an array of detailed and complicated maladies. From that data we forecast that owning that Tesla is likely to involve a worse-than-average overall problem rate. That’s a step down from last year’s “average” prediction for the Model S. It also means the Model S does not receive Consumer Reports’ recommended designation. (To be recommended, a vehicle has to meet stringent testing, reliability, and safety standards, including having average or better predicted reliability.)

The main problem areas involved the drivetrain, power equipment, charging equipment, giant iPad-like center console, and body and sunroof squeaks, rattles, and leaks.

Specific areas that scored worse on the 2015 model, compared with the 2014 model in last year’s survey, were the climate control, steering, and suspension systems. Complaints about the drive system have also increased as the cars have aged—specifically for the 2013 model, which was the car’s first full model year

And how to you explain +400,000 deposits almost 2 years ago?
The majority of people do not spend time researching what they buy but take things on faith or assume a car company is a car company until things go wrong. Example: Most Model S owners do not realize how long their accident-damaged will take to get repaired compared to a much larger legacy manufacturer.

My Body Shop Repair Story
Average repair time for body work (Boston)


Perhaps your evaluation of Tesla-land is amiss?
Nope... My depiction is fairly accurate and your response to my post validates a Tesla-land standard exists. I have a deposit on a Model 3 and will take ownership in Q1 2018. I only stated caveat emptor should be considered. However, people like yourself seem pained to judge Tesla by the same yardstick you would apply to Toyota, BMW, or Mercedes.

OR other companies are really missing out by not following Tesla business models? what do you think?[/QUOTE]
I hope Tesla has improved quality for the Model 3 because I will soon have another Tesla in my garage but as I said...

One can constructively criticize Tesla and still be a fan and purchase their vehicles
 
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