Keeping everyone updated. I had to file a warranty dispute with Tesla as they were taking in circles and then simply stopped responding. Once I filed the dispute, my phone started ringing again, but please read on. Tesla was in touch with me all last week saying they were going to remotely solve the problem. They had me change some settings of the car and I was asked not to use the app while the engineers were remotely working on a "battery module" fix. After four days, nothing on the car had changed. On Tuesday, May 19th, 2020, I received a call from a Tesla manager saying that he was sorry the fix is taking so long and that he was making sure I wasn't forgotten about.
I received a call yesterday, Wednesday May 21st, 2020, from a tech at the Orlando service center. I asked him if they had solved the problem and he said that the "problem" the engineers were looking for didn't apply to my car. He then started with the same old questions and saying the battery was fine and that my new battery had much more capacity than my old. I asked the tech what those numbers were and he told me he wasn't allowed to say. I informed him that he can't just "say" the new battery has more capacity and I informed him that if that was the case, then the new battery would have more range than my old battery. He then started fishing for range numbers of my previous battery and I told him again that my old battery had more "range" than the new battery. I then made my point about the math, and that my old battery demonstrated more capacity than the new battery. The new battery is demonstrating 45-46kwh capacity, and that is unacceptable. When I told him that his call was an attempt to "fish" for me to say something contradictory to my complaint, he quickly got off the phone after saying that he was in my corner and was only trying to ascertain the problem.
When I asked why the replacement battery is only demonstrating 45-46kwh of capacity he said, "....."
Crickets.
So what seemed promising last week has brought me right back to square one this week.