I have been emailing my original SA (he moved to BC), he is the one that arranged my initial test drive (on the spot) in a full SC with no appointments available for weeks and people waiting outside to get in. What an amazing dude. Always on point, always professional, always info on the spot, replying to emails within minutes. He gave me the VIN (cant see it in the source code). He is personally taking care of the trade-in process with their team. I know he has no say in the trade-in price, but he certainly knows how to pull the strings. I just sent him the photos of the car and got the ball moving.
I guess I am very lucky dealing with him, after hearing horror stories left and right. They are not all bad; but probably overworked and fed up with entitled assholes.
For how rudimentary and impersonal the Tesla system is, I'm definitely pampered (so far). Fingers crossed ! There is hope !