End of June delivery, still no free supercharging

[adayley]

I see other threads here that this is not a new issue. I suppose I am venting since Tesla isn't doing anything.

Unasked, I was offered a year of free supercharging if I took delivery before the end of June. I took delivery June 25th. I still have not be granted the free supercharging. After sporadic communication with my sales advisor, a support ticket was opened more than week ago.

I plan to take some road trips soon. Would going to a showroom or service center get any action?

 

[vickh]

Expect to fight for it. (i had to email several times for a 1K SC referral)

 

[hakunamattata]

I see other threads here that this is not a new issue. I suppose I am venting since Tesla isn't doing anything.

Unasked, I was offered a year of free supercharging if I took delivery before the end of June. I took delivery June 25th. I still have not be granted the free supercharging. After sporadic communication with my sales advisor, a support ticket was opened more than week ago.

I plan to take some road trips soon. Would going to a showroom or service center get any action?

There is some kind of a manual verification step. Talk with online support chat and provide them with all the details, they usually credit the miles within three days.

 

[BlindPass]

The Tesla way.

 

[TomT]

If you do the math, a year if free supercharging is not really worth all that much unless you are planning on a LOT of driving...

 

[flyingowl]

If you do the math, a year if free supercharging is not really worth all that much unless you are planning on a LOT of driving...

It doesn't mean he shouldn't have it. Free is free.

 

[RayK]

I calculated that it would be worth somewhere around $2K if you drive 30,000 miles in the year. That's what I would consider worst case.

 

[brjr]

I see other threads here that this is not a new issue. I suppose I am venting since Tesla isn't doing anything.

Unasked, I was offered a year of free supercharging if I took delivery before the end of June. I took delivery June 25th. I still have not be granted the free supercharging. After sporadic communication with my sales advisor, a support ticket was opened more than week ago.

I plan to take some road trips soon. Would going to a showroom or service center get any action?

 

[brjr]

I would sure like to hear how this turns out for you. I took delivery of a model 3 on June 29 and was never told about this factory incentive. Is there documentation for this online anywhere that i can take into the dealership? How can i contact anyone in the Tesla world about this. Is there a service rep or something. My sales rep hasn't answered my last email and i think i have heard the last of him. Any suggestions?

 

[Gasaraki]

I see other threads here that this is not a new issue. I suppose I am venting since Tesla isn't doing anything.

Unasked, I was offered a year of free supercharging if I took delivery before the end of June. I took delivery June 25th. I still have not be granted the free supercharging. After sporadic communication with my sales advisor, a support ticket was opened more than week ago.

I plan to take some road trips soon. Would going to a showroom or service center get any action?

Mine took affect in the first week of July. Did you buy an inventory car? I would talk to your sales advisor.

 

[Gasaraki]

I would sure like to hear how this turns out for you. I took delivery of a model 3 on June 29 and was never told about this factory incentive. Is there documentation for this online anywhere that i can take into the dealership? How can i contact anyone in the Tesla world about this. Is there a service rep or something. My sales rep hasn't answered my last email and i think i have heard the last of him. Any suggestions?

The incentive was only for people who bought a car from inventory, not if you waited to have one built. Also had to have it delivered before June 30th.

 

[adayley]

@brjr
A few days before delivery I got a text with the offer. I don’t know of any documentation about it, other than non-Tesla news and blog posts on the internet.

@Gasaraki
I was NOT purchasing an inventory car. I did not ask for the incentive. I got a text, one day making the offer available to me.

 

[adayley]

If you do the math, a year if free supercharging is not really worth all that much unless you are planning on a LOT of driving...

True. And yet, free is free. And honoring an offer is what a seller should do.

 

[vickh]

I have the same problem with Tesla solar referrals for over 6 months. Anyone have their email or direct #? or they non-customer facing (like most Tesla customer service

 

[adayley]

@brjr - The text offer I received.

21C79139-A3B6-4AF5-AD52-933A72EC91EA

• adayley
• Aug 14, 2020

Text offer of free supercharger for a year. Offered for June 2020 delivery of new Model 3

 

[brjr]

Thanks a lot. I should be able to find the message i received.

 

[stonelance]

Have you tried actually supercharging to see if they charge you for it? Tesla is pretty slow at updating the SC state of your account, and the website often doesn't reflect the real state of the account. After I traded in my lifetime free SC for $5k back in 2018/2019 it took them over a year to actually remove it from my car\account. The entire time my account said i had to pay for SC.

 

[adayley]

I called the Scottsdale, Arizona show room (if that is what they are called). I told the sales advisor my situation. He looked up my account and replied that I don’t have any referrals recorded. I clarified that the supercharger offer was not about referrals. He put me on hold to access further information. He came back to say he needed to call me back because he’d doesn’t have access to make the needed change.

So, it’s a race waiting for the support system ticket to be resolved or that advisor to call me back. I wonder who will win.

 

[adayley]

Have you tried actually supercharging to see if they charge you for it?

Not yet. I may end up doing that by default on my first coming road trip with the car.

 

[Gasaraki]

The incentive was for people who ordered a car from inventory. Even though you got a text by mistake, you didn't get it because the car was not from inventory.

Tesla offers 1 year of free Supercharging for inventory cars in end-of-quarter push - Electrek