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For those that have their cars, how does the whole delivery process work?

Discussion in 'Model S: Ordering, Production, Delivery' started by lolachampcar, Dec 14, 2012.

  1. lolachampcar

    lolachampcar Active Member

    Nov 26, 2012
    WPB Florida
    For all those that have taken delivery, and especially those that have done the "delivery as it rolls off the assembly line without you actaully getting the car" program, how does the whole process work.

    Let's start at the first paperwork signed, your deposit is non-refundable and your My Tesla status is your car is being built.
    I understand you get your ViN when the DS calls you. Is this correct?
    What are the steps from here?
    When does Tesla expect the purchase to be fully funded?
    Are the keys normally handed to you when you hand them a cashier's check or do the wire?
    Has anyone paid for their car as it rolls off the line (so presumably Tesla can book the revenue) and not received it? How do you feel about that type of transaction?

    Thanks in advance to those that have taken delivery to taking time to educate those of us in waiting.
  2. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

    Sep 6, 2012
    Basin City, TX
    I see you are not in Texas. Therefore, it should work very well.

    <sarcasm machine turned off>
  3. lolachampcar

    lolachampcar Active Member

    Nov 26, 2012
    WPB Florida
    My father's side is from Texas. I love them all to death but they can be hard headed (the polite choice of words) at the best of times.
  4. teslasguy

    teslasguy MSP P#1117

    Jun 10, 2012
    West Chester, Pa
    My car is scheduled to be delivered to my house tomorrow.
    I finalized (and therefore deposit is now non-refundable) in early August.
    Completed the prepurchase agreement, etc. at that time.
    My Garage then said the factory is building my car, and that is still the status and will remain so even after delivery from what I see on here.
    I then waited not so patiently until my DS sent me an email on Dec. 4th saying that my car had entered production and gave me a VIN #.
    I then emailed her all the necessary stuff like proof of insurance and copy of drivers license after receiving a "time to deliver" email from Tesla.
    I also then fedex'd in my final payment. I wanted nothing to get in the way of final delivery!
    Next I received another email on Dec. 11th from my DS letting me know that my car is now on a transporter headed for Pa.
    Yesterday, Dec. 13th, I got a call from the trucker saying they were in Dallas and leaving for my house in Pa. They expect to be here tomorrow (Dec. 15th).
    This morning I received a FedEx package from Tesla that contained the final bill of sale, certificate of origin and a small folded piece of paper that serves as temporary registration for 90 days.
    The directions say to take all this to the DMV (or local tag store here in Pa), pay the sales tax and register the car and get permanent plates. This also triggers issuance of title here in Pa.
    The packet from Tesla also has a couple other papers (delivery statement and registration paper) they asked me to sign and return to Tesla.
    I expect to get the key FOB from the trucker tomorrow when the car arrives.

    So, in less than two weeks from getting my VIN I should have my car on the East coast.
    So far I've been very pleased. I also have a great DS, and fortunately it appears I had no holdup due to any quality issues.
  5. kinddog

    kinddog Banned

    Oct 8, 2012
    Northern Virginia
    ^^^ thanks for writing that all out, TeslaSGuy... very helpful.
  6. timdorr

    timdorr Model S P1698 / VIN 1657

    Aug 2, 2012
    Atlanta, Georgia, United States
    It depends on a few factors:

    • Factory delivery or home delivery
    • Are you in AZ, MA, GA, or TX?

    If you're picking up from the factory, then you're going to get everything then and there. If you're getting it home delivered and you're in one of those states, Tesla's going to send over documentation to you, but won't be able to register the car for you nor will they be able to meet you in person for delivery. They may try anyways, but that will be the DES flying under the radar and violating the letter of the law. But since I'm assuming you don't live next to your local DMV or tag office, it's unlikely anyone in your state government is going to find out.

    Since you're in VA, then things will be smooth for you. Here's everything I'm going through, up until my delivery tomorrow 10-12:

    • Reserve you car (back in Feb 2010 for me!)
    • Months go by
    • Receive your "Time to Configure" email
    • Get a preliminary MVPA after a day or two. Counter-sign via Docusign online.
    • Months go by
    • Receive a "Time to Deliver" email
    • Access the delivery application on the My Tesla site (you may need to contact Tesla Delivery if you don't see the button after getting the email)
    • Recieve an automated email with your 2-week delivery window
    • (Optional)Tesla will send you your VIN, especially if you need it for financing or insurance.
    • Tesla will email you once your final MVPA and other paperwork is ready to sign. Sign via Docusign online. This MVPA will have your VIN on it.
    • Wire your payment (fastest) or send in a check via the mail (slowest).
    • Insurance can also be purchased by you at this point. Watch out, as most places will not have the VIN in their system. Works best with a local agent.
    • More delivery updates via email/phone/carrier pigeon/smoke signal.
    • FedEx shipment of a document package containing temporary tags, instructions on what to do if you're pulled over with those tags, information on how to register or next steps in your registration process, if any.
    • Once your car is on its way, you will get a call from your driver 24 hours before delivery with an update.
    • Your car and DES show up!
    • Hour or two walkthrough by your DES.
    • You're now a proud Tesla Model S owner :)
    • (Optional)Any due bill items will be shipped to you and/or retrofitted into your car by Tesla Service as they become available.

    That should be everything. Let me know if I missed anything and I'll update the post!
  7. PattyChuck

    PattyChuck Model S P100D, Model X P90D

    Jan 24, 2012
    Valparaiso, Indiana
    These posts are really helpful. Thanks to everyone sharing their experience!
  8. dave

    dave Member

    Sep 21, 2012
    Greater Cincinnati
    Might be a bit off topic, but where in the process do you specify what adapter you want for charging? I am only going to have a 14-30 in my garage, and need to make sure the adapter comes with the car. Thanks!!
  9. Robert.Boston

    Robert.Boston Model S VIN P01536

    Oct 7, 2011
    Portland, Maine, USA
    Tesla's Class 1 Dealers License was approved by the Town of Natick last Monday, so once Tesla manages to assign its lease on the new Natick store (not to be confused with the Gallerie in the Natick Mall, which will remain separate), Tesla should be able to start handling more of the sales process for Massachusetts buyers.
  10. UMD86

    UMD86 Member

    Oct 20, 2012
    How many key FOBS are issued? I'm hoping at least 3?
  11. Robert.Boston

    Robert.Boston Model S VIN P01536

    Oct 7, 2011
    Portland, Maine, USA
    You get 2 fobs.
  12. colinb

    colinb Member

    Aug 27, 2012
    Auckland, New Zealand
    In Canada is has been something like this for me so far:

    • Dec 2011/Sep 2012: Reserve you car - my first entry back in 2011, pulled out on a potential international move, jumped back in Sep 2012
    • Sep 2012: Receive your "It's Time to Build Your Model S‏" email
    • Sep 2012: Get a preliminary MVPA after a day or two. Counter-sign via Docusign online.
    • Nov 2012: Receive a "We're starting to build your car in 2-3 weeks" email
    • Nov 2012: Email Tesla to get VIN so I can work on insurance (no pro-active communication on this front)
    • Dec 2012: Call Tesla about winter tires, get added to a list (no pro-actively communication that this was even an option)
    • Dec 2012: Receive a "Your Model S is Ready for Delivery" email with date options, reply back and hear nothing
    • Dec 2012: Call Tesla about financing application and delivery date, get preliminary time slot and financing application
    • Dec 2012: Drop off financing application and discover delivery time slot got bumped

    Still waiting on information that outlines:

    • When/how we receive the final MVPA with the VIN number on it
    • Financing next steps - I've submitted the application but there wasn't a clear sense of what happens next
    • License and registration - no formal communication on how that is being handled
    • Delivery event agenda - how long and what will be covered

    Hopefully they'll smooth out the gaps where I've had to discover/reach out for info ahead of the production run.
  13. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

    Dec 26, 2011
    Eugene, Oregon
    Dave, make sure to tell your delivery specialist that you're going to need that adaptor.
  14. strider

    strider Active Member

    Oct 20, 2010
    NE Oklahoma
    If you're picking up at the factory, store, or service center, you'll tell them when you're picking up. If they're drop-shipping to you then they should ask when they're finalizing. Note that as of today the only adaptors available are: 5-15, 14-50, 6-50. The others will be coming as they are built and move through UL certification. I had to do a temporary swap-out of my 10-30 w/ a 6-50 outlet and just dial the car down to 24A until the 10-30 adapter is available. Those outlets are only $9 at Home Depot and the UMC is zip-tied around the outlet/gang box so there is no chance anything else can be plugged in, wiring is only 15ft through open rafters so no danger of overheating, etc. And it should only be a couple months.
  15. Francis Lau

    Francis Lau P-1456

    May 27, 2012
    Bellevue, WA
    I received my Model S on Tuesday. Here is the timeline of events. 11 steps to bliss!

    1. 12/5/09: Made reservation

    2. Nearly forgot about Tesla for 2 years

    3. 10/1/11: Factory Tour and Ride Event

    4. 6/23/12: Test Drive Event

    5. 8/7/12: Finalized order

    6. 11/26/12: Received VIN

    7. 11/29/12: Received email that car is ready for delivery

    8. 11/30/12: Completed delivery survey. Given delivery window of 12/7/12 to 12/21/12

    9. 12/9/12: Received call on cell phone at 3:36 pm from Delivery Specialist. Scheduled delivery for Tuesday 12/11

    10. Picked up car on Tuesday 12/11/12 at noon. This when I handed over a check for the car and received the keys!

    11. Bliss!
  16. Robert.Boston

    Robert.Boston Model S VIN P01536

    Oct 7, 2011
    Portland, Maine, USA
    And you've been driving around so much since Tuesday, Francis, that you haven't had time to share your joy with us until now. Well done, and congrats!
  17. GSP

    GSP Member

    Dec 28, 2007
    Great story and photos Francis. Thanks.

  18. jhs_7645

    jhs_7645 VIN: #3305

    Jul 1, 2012
    Camas, WA
    Now *that's* how you answer a question on a forum.
  19. dsmith2189

    dsmith2189 Active Member

    Aug 18, 2012
    change step 11: Acceptance.
    step 12: convert others.

    Now we have a 12 step program to deal with our adiction.
  20. dsm363

    dsm363 Roadster + Sig Model S

    May 17, 2009
    Love it. They really should create a Tesla Twelve Step (sounds like a dance though).

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