KArnold
Active Member
Mobile did mine while I was out of town. FYI.but due to me being away during that time I will reschedule it to a later date.
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Mobile did mine while I was out of town. FYI.but due to me being away during that time I will reschedule it to a later date.
yeas, that is what I did back last October or early November and got in within a week. I was not using the safety score before getting cameras on my 2017 MX.Also, some people have reported success with opening a service visit requesting the camera upgrade without having gotten the invite. (Something to try after opting back in to the FSD Beta?)
I had opened a Service ticket for my upgrade and did not get an invite... there is method to this madness at Tesla. VIN/FSD Purchase Date/MCU Type/etc..., I think...Good to know! I have requested the upgrade through service a number of times over the past 6 months or so and the request just gets cancelled each time.
Good afternoon from Tesla Service. We are not able to perform this upgrade at this time. Due to parts limitations, this upgrade is being performed in small VIN batches. Once it is time to schedule for this service, you will receive an invitation in the app. We are not able to perform the upgrade before then and do not have a specific ETA for your VIN's turn at this time. We will now close this ticket. Thank you for your patience.
I know it's frustrating, but there really is a global supply chain problem. It's so bad that entire car factories are being shut down, and some manufacturers are stopping production of certain models until they can get supplies back up to speed. Tesla is probably prioritizing manufacturing new cars over retrofitting existing fleets due to the huge demand and wait times for new vehicles.I requested service again without an invite and got the same canned response... they thank me for my patience but this is really turning me off of Tesla. They could prioritize getting these upgrades done but they don't care about existing customers. What they don't seem to realize is that existing customers turn into repeat customers unless they are treated like crap.
On Monday received a cold call from Tesla telling me that now was a great time to trade my S in for a brand new Plaid, ... what a WONDERFUL opportunity to vent!I requested service again without an invite and got the same canned response... they thank me for my patience but this is really turning me off of Tesla. They could prioritize getting these upgrades done but they don't care about existing customers. What they don't seem to realize is that existing customers turn into repeat customers unless they are treated like crap.
Tesla can prioritize anything they want. What they can't do is keep my $$ while providing NOTHING. I want a refund. That's a fair request. Does anyone disagree??I know it's frustrating, but there really is a global supply chain problem. It's so bad that entire car factories are being shut down, and some manufacturers are stopping production of certain models until they can get supplies back up to speed. Tesla is probably prioritizing manufacturing new cars over retrofitting existing fleets due to the huge demand and wait times for new vehicles.
You can request a refund via Tesla's customer service:Tesla can prioritize anything they want. What they can't do is keep my $$ while providing NOTHING. I want a refund. That's a fair request. Does anyone disagree??
I wish that were true, but none of that works.You can request a refund via Tesla's customer service:
Or reach out to them at 1 (888) 518-3752
I understand, but somewhat disagree. Technically, you purchased FSD in advance and are not entitled to receive it until the product is ready to release.Tesla can prioritize anything they want. What they can't do is keep my $$ while providing NOTHING. I want a refund. That's a fair request. Does anyone disagree??
I'm sure you are right. But I disagree wholeheartedly with that business approach - penny wise, pound foolish. I don't understand why Tesla would ever have a repeat customer given their total lack of customer support. But plenty of people do for reasons I don't quite understand, especially on a $100k+ vehicle.Tesla is probably prioritizing manufacturing new cars over retrofitting existing fleets due to the huge demand and wait times for new vehicles.
Name a car company that doesn't operate like that. Maybe one of the hypercar companies?I'm sure you are right. But I disagree wholeheartedly with that business approach - penny wise, pound foolish. I don't understand why Tesla would ever have a repeat customer given their total lack of customer support. But plenty of people do for reasons I don't quite understand, especially on a $100k+ vehicle.
If I were king (and I'm sure you guys are glad I am not), I would find a way to make this work - to the point of prioritizing current customers over future customers. Then again, I'd also let people transfer a previously-purchased FSD to a new purchase as well - that brain-child has got to be costing them quite a bit of cash even short term.
It's a very unique business model of "once I have your money, go away" kind of approach. That's not the kind of company I would like to do business with. Sure, I'll likely keep my car until it dies but it will be a cold day before I purchase another Tesla. I tell the same to anyone who cares so it's not even just repeat business.
I agree with almost all of this.. Wasn't that long ago you could actually call a SC or get a loaner while getting service either. Things change for better or worse. It happens. I'm more concerned from an ethical perspective - no other car companies persistently use Tesla's approach.They want new sales first.
The maker of my other BEV offered me a $500 map pack upgrade.... unless I wanted to buy a $500 map pack.
Misery loves company. I have a 2016 FSD MX, new MCU2 with Tesla Insurance and 100% Safety Score, and I got the same SC negative response to my camera update request. So ... No FSDB for me! ... However, I love this car. After 6 years, I'm still amazed.I agree with almost all of this.. Wasn't that long ago you could actually call a SC or get a loaner while getting service ...
I just rented one on Turo. The rear doors give so much room to parents that have to buckle in their kids. Also the drivers side door closes when your foot is applied to the brakes. I wish my Model S had these features. The X is way ahead of its time, beautiful car!The maker of my other BEV offered me a $500 map pack upgrade.
Misery loves company. I have a 2016 FSD MX, new MCU2 with Tesla Insurance and 100% Safety Score, and I got the same SC negative response to my camera update request. So ... No FSDB for me! ... However, I love this car. After 6 years, I'm still amazed.
Nothing in this car is ready to be release, everything is a BETA.. even NOA..I understand, but somewhat disagree. Technically, you purchased FSD in advance and are not entitled to receive it until the product is ready to release.
Participating in beta is a different story. You didn't buy beta access. We all bought FSD and voiced our desire to participate. Clearly FSD has made immense progress and full release is imminent now. Is it way later than originally planned? Absolutely. But rest assured you will get what you paid for still. Whether its by access to beta or when it goes to "everyone in North America by the end of 2022"
With Tesla's track record I wouldn't be surprised if release to everyone gets pushed back into 2023, however they've made some insane progress this year so end of '22 is still possible.
I think its unfortunate and unlucky that those who paid years ago and want to participate in the Beta still don't have access.
You've already waited this long, at this point there's hopefully only a few months left anyway. You should still be happy with an amazing car and know that very soon you'll finally get the upgrades for what you paid for!