I don't tweet or have a active twitter account now and it can be strange to start. Going to give them a day to see what they think before escalating it more. The trouble here is while there is maybe only 2 inch of crack I can see, there is probably way more below that I cannot. This looks like it will be a big tear down job.
@Snowstorm @JonMc is a user here on the forum you don't need a Twitter account as you should be able to PM directly through the forum. (He has helped a number of people with issues here.)