I had a perfect delivery experience

[joshuaeven]

Just read another thread where the griping about a production delay made it sound like Tesla had no idea how to run a business or communicate with their customers. You'd think by the replies that this was a common problem.

I have a confession-- I had a perfect delivery experience. My car was done MONTHS ahead of time (original estimate 9 months, got the car in 6). My delivery specialists were in constant communication, on the phone and via email. The actually delivery date was 2 WEEKS sooner than the original date. The car was delivered in perfect shape, I have had ZERO issues with it. Any little question or comment I've had since taking delivery has been rapidly addressed by the Ownership Experience team. I could not be happier with the whole thing.

So, folks reading these forums- take the complaints with a sense of perspective. These cases are the tiny minority. Most of us are super happy!

 

[Citizen-T]

Have any names to throw out there? GeorgeB watches the forums, I'm sure he'd like to know who to pat on the back.

 

[AnOutsider]

Just read another thread where the griping about a production delay made it sound like Tesla had no idea how to run a business or communicate with their customers. You'd think by the replies that this was a common problem.

I have a confession-- I had a perfect delivery experience. My car was done MONTHS ahead of time (original estimate 9 months, got the car in 6). My delivery specialists were in constant communication, on the phone and via email. The actually delivery date was 2 WEEKS sooner than the original date. The car was delivered in perfect shape, I have had ZERO issues with it. Any little question or comment I've had since taking delivery has been rapidly addressed by the Ownership Experience team. I could not be happier with the whole thing.

So, folks reading these forums- take the complaints with a sense of perspective. These cases are the tiny minority. Most of us are super happy!

Not to go one way or the other, but perhaps your case is the tiny minority? I haven't heard of many people getting their cars months in advance.

 

[Discoducky]

Good to hear and I wonder if your configuration has to do with it. Would you mind sharing what you picked? Did you have anything on your 'duebill'? (aka anything that wasn't exactly as you ordered)

 

[gaswalla]

So many people have a great experience, but very few share that experience as compared to the minority that have concerns... Thank you for sharing your experience.

 

[AmpedRealtor]

Have any names to throw out there? GeorgeB watches the forums, I'm sure he'd like to know who to pat on the back.

Funny that he would monitor these forums but not the forums at his own Tesla Motors?

 

[bonnie]

Funny that he would monitor these forums but not the forums at his own Tesla Motors?

Why do you believe he isn't aware of what is posted on the TM forums?

 

[AmpedRealtor]

Why do you believe he isn't aware of what is posted on the TM forums?

He has posted here, but I've never seen him post over at Tesla Motors. It was just a casual observation.

 

[joshuaeven]

Good to hear and I wonder if your configuration has to do with it. Would you mind sharing what you picked? Did you have anything on your 'duebill'? (aka anything that wasn't exactly as you ordered)

I reserved in November '12. Took delivery April 30, 2013. I would have had the car even earlier, but opted for Multi-coat red paint. Config- 85 kWH, tech package, air suspension, pano roof, black leather interior, mattte obeche trim. Nothing on the due bill.

 

[mknox]

I have a confession-- I had a perfect delivery experience. My car was done MONTHS ahead of time (original estimate 9 months, got the car in 6).

That's great if you actually wanted it months early. Some folks may be planning against a lease end or some other financial obligation. I wonder what they'd have done if you said no, I'd like to take delivery in the time window you promised me?

My car came early too, but just by weeks, not months. I was planning on seeing what other options I had with my trade (Tesla had given me a trade-in number) and ended up with no time for that because of the "surprise" call. Not a big deal for me (I took their trade-in value) but they were almost panicky about getting me in to pick the car up when it showed up at the SC.

 

[NoMoGas]

But Staff Sergeant... I gotta bitch. :biggrin:

 

[GlennAlanBerry]

My car showed up about two weeks earlier than originally promised, which made me jump through some hoops, but it was not that big of a deal. I picked up my car on May 3 at the Denver Service Center. I had no complaints about the process, it was very smooth.

 

[Gear]

I'm glad you got your car early and had a great experience. For the record, however, my thread was not started with the intent of "griping" or to "bitch." As I mentioned in my thread, I'm a Tesla shareholder (and I'm a buy and hold guy, not a short term investor or shorter) so I definitely don't want to portray them in a bad light. It just so happens that in my case they dropped the ball. Sometimes people slip through the cracks, but it's the recovery from that that makes for good customer service. So far, they've done a good job with me. But like any company, if you never tell them they screwed up, they'll never work to fix it. Again, as a shareholder, I'm glad your experience was an awesome one.

 

[Zextraterrestrial]

Not to go one way or the other, but perhaps your case is the tiny minority? I haven't heard of many people getting their cars months in advance.

My car was done in the end of November and the best case scenario I was hoping for was Christmas time. I have only had a couple of door handle issues and have 1 new style handle now but they gave my girl a lot of new updated parts at my 1 year service and now the car is Sicker than when it was brand new! Original delivery was at the factory and my second delivery was at my house 250 miles from the service center! second one was better than the first, besides the factory tour

 

[sub]

I'm on the fence regarding ordering in the next 2 weeks so I can get the car before the end of the year and get my tax credit back sooner that way. I'm a shareholder as well, i'm all in with this company. I get that everyone wants the perfect experience, and maybe you should expect it when "your buying a 100k car". I see it a bit differently. I've been a business owner my entire adult life, I see how hard it is to keep a small business running smoothly. I can't imagine running a company like Tesla, growing as fast as it is and trying to improve on the traditional way of doing things. If I order, of course I hope that It will be delivered on the day I expect it, with zero issues etc. However, I expect to have some glitches, and I know Tesla takes care of everyone in the end. I've yet to hear a story of someone having an issue that wasn't taken care of, it's just time. I'm willing to commit 100k to this company and our future, but i'm going to bitch about some minor details of a growing company doing a great thing? I just don't get it, but maybe i'm different. I'm not special, and don't expect special treatment. I'll do what I can to help this company succeed, if that includes buying a car 4x more than I would normally spend, sure, why not. YOLO!

 

[donv]

I also had a flawless delivery experience. Maybe it's the Portland service center!

 

[joshuaeven]

You mean 'Lake Jeanclia Service Center'.

 

[donv]

Well, technically, Tigard Service Center.

You mean 'Lake Jeanclia Service Center'.

 

[neroden]

Just read another thread where the griping about a production delay made it sound like Tesla had no idea how to run a business or communicate with their customers. You'd think by the replies that this was a common problem.

I have a confession-- I had a perfect delivery experience. My car was done MONTHS ahead of time (original estimate 9 months, got the car in 6). My delivery specialists were in constant communication, on the phone and via email. The actually delivery date was 2 WEEKS sooner than the original date.

You're lucky that wasn't an issue! For a lot of people who have complex paperwork, that would have been a disaster... anyway I see Doug has already said that.

I was in a funny position where I didn't care when it was delivered but I needed to know a target date well in advance, and needed to hit the target date exactly or very closely. Tesla had real trouble doing that, only being able to commit to a delivery date one week out. I haven't figured out why they have such difficulty in projecting delivery dates. Poor automated tracking system?

 

[Btrflyl8e]

I also had a flawless delivery, out of the Tampa SC. No due bill, and the only "issue" I've had at all is a temperamental charge port door. Ben from the Tampa SC took a quick look at it at the Ft Myers supercharger ribbon cutting and said it's a simple adjustment with a shim. It's no big deal so I'll just wait to have them do it when I have the tires rotated.

My dad always told me I led a charmed life...