I must say I am totally confused by the extraordinary emphasis on customer experience post delivery (Elon speaks at length on this) and their woeful lack of attention to their customers pre-delivery (their actions border on disdain). Particularly as their initial customers are their brand ambassadors in a country - and are their greatest fans. Really the only real source of information and communication has been via forums.
This is not their first time at it anymore as they have now been doing this for a while (so I don't think you can still use the start up company excuse anymore) - would have expected them spread the love from post delivery to make it an exceptional pre-delivery experience as well by now. Hopefully they will lift their game.
I am still a raving fan and shareholder - but feel a bit bruised by the whole experience.
I'm conflicted by comments regarding lack of build progress information. Whilst I have waited in the dark for news of my cars progress, I struggle to imagine how Tesla could tell me, in detail, the progress of my car without giving out potentially commercial in confidence information.
In the end Tesla is a business, under some pressure, from NADA, Shorts and others. The WSJ is a good case in point where Elon was forced to disclose sales data to counter misinformation; apparently against his wil.
I respect Tesla's decisions on how they choose to run their business and have never felt that I have been dealt with in a disdainful way.
So I would genuinely be interested in anyone's thoughts on exactly how Tesla should have kept us informed of the progress of our pre-build car progress that doesn't compromise Tesla's right to business confidentiality.