Cleveland's DS is brand new. ... My guess is because of that, the Columbus store is still swamped - they haven't gotten the workload split up quite yet.
My assigned DES was from Columbus (as I eventually figured out) even though the delivery was always scheduled for Cleveland. Have the phone # but no email for the Cleveland DES, but it doesn' t matter any more.
I picked up my car in Cleveland today! WooHoo. Permanent grin, at least for now.