I think as much as we'd love our DS's to call us with every move .... It's unrealistic. They're servicing so many clients and would have to be constantly checking their own system like we do online. Which they don't have the time for.
Now responding to emails is another thing - my DS has been awesome and returns emails within a couple hours - DS's that take 48 hours is rediculous.
Soon enough all of us will be driving our amazing and super futuristic electrically propelled monsters; with massive grins !!
If anything I'm gaining a lot of patience with this process, something I haven't had most of my life