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Wow.... This could create some bad publicity.......
Got an email response from Tesla stating they are indeed removing free supercharging from 3rd party vehicles they do not own. "Thank you for contacting Tesla! My records indicate that you purchased this vehicle from a third-party seller. Unfortunately as of April 23rd, 2019, all Tesla vehicles purchased at third-party dealers/vendors will lose their unlimited Supercharging statuses. There may have been a slight delay in some credits disappearing as our systems had to implement the change fleet-wide. I apologize for the inconvenience."
I of course responded insisting this be escalated for an official justification on how they can remove items of value from a vehicle they do not own, in my case 2 months after I purchased it and did have the feature.
This is insanity -- I expect significant backlash, as I don't even think they have the legal right to do this. My neighbour's "My Tesla" page clearly states that the benefit transfers with the car when he chooses to sell it.
I included a screenshot of that in my response to them. Mine had the same language clearly displayed when I purchased the vehicle and for 2 months after purchase until they apparently got around to removing it.
Don't give up, especially if you have the full screenshot showing the VIN. I certainly won't give up. I don't care if I'd rarely use the superchargers and that FUSC would really have little financial benefit to me, but I'd fight it in principle (i.e that Tesla is devaluing a product that they do not own). If FUSC doesn't transfer to me when I purchase my P85DL privately next week I'll continue to escalate it and hope that others will do the same.
I just got this in an email myself:
"Sorry for the long delay on the outcome of your free supercharging. After it being escalated many time the end result is since it was sold initially to a wholesaler it loses the free supercharging for life and is no longer present for you when you purchased it. At this point you would get the 400KWh stipend each year on the birthrate of the vehicle as reflected on your account. "
I'm not sure it is worth pursuing further - but it really does feel like I've been cheated in a deal Tesla should not have been involved in at all.
Courtesy of the Waybackmachine we can verify that Tesla's website did originally say "life of the car" for vehicles ordered prior to January 15th, 2017. Others have confirmed that as 2nd owners they still have/had the "transfer to next owner" wording in their Tesla account just like I did. So it seems there was never any confusion about free for life until suddenly last month Tesla decided they didn't feel like doing it anymore.View attachment 438167 View attachment 438168
It doesn’t get any more clear than that IMO — thanks for posting! I will fight this and never give up if Tesla tries to remove the FUSC from the 2015 Model S that I’m buying from my neighbour next week.
This says to me that the Tesla company is really desperate. The amount of money involved here is tiny, there just aren't that many cars out there that this applies to and the cost of the power used on average for these cars is minuscule.
If they're willing to risk the kind of bad publicity this is going to generate, they're in deep trouble.
Got an email response from Tesla stating they are indeed removing free supercharging from 3rd party vehicles they do not own.
"Thank you for contacting Tesla! My records indicate that you purchased this vehicle from a third-party seller. Unfortunately, as of April 23rd, 2019, all Tesla vehicles purchased at third-party dealers/vendors will lose their unlimited Supercharging statuses. There may have been a slight delay in some credits disappearing as our systems had to implement the change fleet-wide. I apologize for the inconvenience."
I, of course, responded insisting this be escalated for an official justification on how they can remove items of value from a vehicle they do not own, in my case 2 months after I purchased it and did have the feature.