As a P3D- owner I sent an email to
[email protected] on 11/6/18 and asked for the 5K exchange with FUSC. I got this reply in the next day:
"I'd be happy to help with that; the $5000.00 refund does revoke your lifetime of free supercharging on your vehicle that's not included in the reduced price performance Model 3's would you still like me to submit your request ?"
That same day I responded with, yes I want the 5K for FUSC deal but didn't get a reply back. I sent an email everyday since that day asking if I have been put on the list. Today, 9 days and 9 emails later, I got this reply:
"We are still waiting for the final word from finance on the expected turn around time & how these are being addressed. I did some digging around in your account & saw that your initial request has been submitted so as soon as we have further information someone will be reaching out to you as soon as possible, thank you !"
It looks like you have to ask and ask and ask and go through enough people and eventually you might get the right person and actually get somewhere. Or maybe not and its all a big waste of time.