After being so positive, I now have a story of complete despair. Long story coming up…!
Collected MY just over a week ago (24th), all going well, one small paint issue which is booked in to be repaired. However, car disappeared from the app on Tuesday night and I couldn’t access it at all by key card or phone.I couldn’t get in the car or get it to respond at all. I contacted Tesla who said that they'd send a mobile team down but then later in the day told me they were going to send somebody to recover the car. Fast forward to the end of the day and a flatbed arrives however of course they cannot access the car and therefore it cannot be put onto the truck. I had parked my car against the wall of my house up the drive which meant that it was impossible to get on skids!! 24 hours later, after many visits from the recovery company, they bring a robot which is able to remove cars from tight spots that cannot be driven forward. It took over three hours today for my car to be recovered. The car is still dead, They managed to get into the car by putting a battery pack on the 12v at the front, but the car drained two packs very quickly and wouldn’t turn on. The screen came up very briefly with a whole list of significant errors. Quite simply, it seems very broken!
I’m waiting on a loan car, apparently I’m “in a queue”. After such a long wait, I’m mostly devastated but now very worried things will get worse from here. What if it is one of those cars with a problem that goes on forever!? So, I’m now questioning my options (emotional response!)…can I return the car? How!? Does anyone know of a customer services number I can contact, I only found the breakdown number.
Before Tuesday I was over the moon - fab car! But the reality of being completely locked out and unable to move it without a robot to help has really brought me back down to earth with the biggest bang