I ordered a Y a few weeks ago. after placing the order I receive the purchase agreement and was provided a very reasonable delivery date. I selected the silver metallic paint because there was no charge for it (white was also a N/C option). I received my VIN immediately after ordering the car. now that I am ready to pick-up the car this week, Tesla now added the $1000 charge to my order (the color prices changed a few days ago). I called the local Tesla rep, who claimed it was outside of their control. Of course I can “walk away,” but I want the car. Is there a way I can someone at Tesla to address this? Thanks in advance
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Silver Metallic Paint Price Increase.
- Thread starter WJTM
- Start date
As I said - I’m grateful for the across-the-board fesla price reduction. it would have happened whether I ordered a Model Y or not. the issue is, “Can [clearly they did] or should Tesla raise the price of a n/c item (MSM at the time the order was placed and a purchase agreement was issued)? is it good/acceptable business practice from a brand/image perspective. Regardless of the Tesla across-the-board price reduction impacting all models - can and should they honor the original purchase order (MSM at no charge)? Versus the change they made of $1K after the order was executed and the VIN was assifend?
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stopcrazypp
Well-Known Member
To be clear, you did not submit a deposit, you submitted a (generally) non-refundable order fee. Tesla no longer collects deposits for Model 3/Y. Generally Tesla is allowed to change the price up until the final agreement is released, as a courtesy they allow owners to keep old pricing (when they do price increases). Your recourse is to cancel the order and in that case you might be able to get the order fee back (if it is because of a change on their end). Look at the fine print in your order agreement and also in your final purchase agreement for details.
It sounds like you are saying that you got the VIN and final agreement before they lowered the price (so you have a copy that has the old price and the MSM being free). Tesla is then being generous by offering the new (much lower) pricing to you (I checked my old agreement, they are NOT obligated to do so at all, likely it's the same for your new one). You can always keep the old pricing if you want the MSM for free.
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BitJam
Active Member
It was the perfect time for them to raise the price of MSM since there is an overall price decrease so they don't have to grandfather in the previous free price which is what they normally do when prices go up. For orders not yet delivered, Tesla honors price cuts but does not impose price increases. This is good business practice and good from a branding/image perspective. AFAIK, they are not legally required to do this.
Unfortunately, there is little or no sympathy for you "only" getting an unexpected $12k discount for your configuration.
If your order just misses qualifying for the tax cut then can you change your order (or at worst, cancel it and make a new order) so you only have $2k worth of options? Spending $250 to get back $7.5k seems like a good deal.
Getting (in your case) a $12k price decrease and a $7.5k tax credit is a fantastic deal.
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Legally, it is definitely questionable whether they can increase the price of an option with a price previously agreed to in writing. But unless you're willing to pursue that to an end resolution, you likely won't get the $1,000 taken off.
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Order agreement doesn't trump laws which vary by state.You should read the order agreement before offering any more legal advice.
Tesla will be happy to honor the original terms if that’s what OP wants. It’s 100% their decision. Take the old or the new. Making your own a la carte agreement is not on the table.
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BitJam
Active Member
The only legs you would have to stand on to pursue this is the order agreement. Without that, you've got nothing. Even though we have many ridiculous state laws I find it hard to believe there would be a state law anywhere that would force a company to give you a $13K discount instead of the unexpected and extremely generous $12K discount they are offering. What would such a law even look like?
I doubt there is even a state law that would force them to sell you the car at the price in the order agreement. At the very worst, they would have to return your $250:
Limitation of Liability. We are not liable for any incidental, special or consequential damages arising out of this Agreement. Your sole and exclusive remedy under this Agreement will be limited to reimbursement of your Order Fee, Order Deposit and Transportation Fee.
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Ever think that paint cost was rolled into the increased price. I'm sure Tesla would be happy to honor the old price w free MSM paint if you want. They probably just separated it out. Again you have 2 options, be very very happy w a 12k discount or complain and pay 12k more to save 1k on paint. Up to you.
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TomServo
Active Member
and remember while the MSM paint was offered for FREE on the 3/Y it was an optional color on the S/X. Never understood that. Makes sense they made that adjustment. But having paid $71K for my 2022 PMY back in Aug I wouldn't bitch about having to pay $1500 for a paint color when I was just given a $12K price reduction.
What's next folks complaining their Trade-In values have tanked?
What's next folks complaining their Trade-In values have tanked?
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Wins lottery ticket but complains about the Fedex delivery fee to receive the check. When did we raise so many entitled *#$@'s.
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I’m not sure why so many people are coming at the OP here. It’s actually an interesting legal question. Can a company lower the overall price but now decide you will be paying for an option they previously agreed was free?
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RichAZ/CapeCod
Member
That is an interesting question. What does our forum's attorneys have to say about this?
Rich
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ucmndd
Well-Known Member
Of course they can. Read the order agreement. There is no “interesting legal question” to ponder here.
Again: Tesla is voluntarily reducing prices and changing the overall pricing book for the car and its options. OP can choose that new pricing structure if they wish, or proceed under the original price book and terms of the sale. OP has all the choice in this matter. There is zero legal basis for Tesla to be compelled to honor some arbitrary mish-mash of the two pricing structures because that’s what OP wants.
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I can assure you I’m not entitled at all. The question was a simple one - whether I got a huge discount - like anyone else or not - can (clearly they can) or SHOULD a company (in this case Tesla) charge a customer for something they offered the customer for n/c after the order deposit and on the original invoice sheet as no charge? I’m just curious if this is a standard Tesla practice, and whether others knew the answer.
BTW, it has zilch to do with “entitlement.” The question is relevant regardless of the car price.
Brand, customer satisfaction, deal reputation and consumer perceptions should be important to companies.
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Thanks - it has nothing to do with greed or entitlement. It’s just a simple question to a peer group regarding whether this is standard or acceptable Tesla business practice. I’d be asking the same question regardless of whether Tesla dropped prices last week or not. Thank you for your time.
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thesmokingman
Active Member
You are full of entitlement. Look it up in websters. You think you are entitled to choose which price you accept and which you don't. You ignore difference in cost structures, and only focus on the MSM because it get's you what you want. It's damn obvious to everyone.
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ucmndd
Well-Known Member
Answering the question being asked:
Tesla’s general practice in this case is to pass on overall favorable terms changes to customers that have not taken delivery yet. That’s what they’ve done.
What they DON’T do is let people mix and match new terms and old terms.
For example, you can’t say “thanks, I’ll take the $13k MSRP discount but refuse the increase in the destination fee.” Just like you can’t say “thanks, I’ll take the $13k MSRP discount but refuse the increase for the color I want”.
It’s really very simple. You get the old package or the new package. Thinking you’re somehow entitled to both is… well, entitled.
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Oofta. LOL. This forum is crazy.
I think OP's question was perfectly reasonable. Can one party change the overall price in your favor, but also unilaterally tell you that you're now going to be paying money for a previously added no cost option.
I don't think it's entitlement at all. It's a fair question. Not everyone is an attorney.
I think OP's question was perfectly reasonable. Can one party change the overall price in your favor, but also unilaterally tell you that you're now going to be paying money for a previously added no cost option.
I don't think it's entitlement at all. It's a fair question. Not everyone is an attorney.
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