UPDATE (3 Weeks since Failure): I'll do my best to keep this clean. Received an e-mail from Tesla that I should schedule my service call through the app. I suspected this meant the inverter was received by Tesla. Tried to request a service call in the app, but that failed about 4 times, so I called Tesla Energy Support.
Support said that they would transfer me to scheduling. I asked if this meant the inverter was received and they said yes.
After a couple calls to get through to scheduling, I finally get a person that says "hold on while I check the schedule". When she comes back on the phone, I think I hear "we can have someone at you home between 8 and 10 AM on October 13th".
WWWHHHAAATTT??? That's 10 weeks from the failure date. You have got to be kidding me! (That's the clean version, at least I think so, I wasn't sure what I was saying/hearing).
I heard it right. October 13th is the first time they can get here. The minute I started complaining, I was told I would be put on the "cancellation list". Now, how good is a cancellation list if everyone is on it due to a 7 week lead time.
The person was very matter-of-fact about it, and asked "any questions?". At that point I knew I was done and just told her I was very unhappy and that I would let others know of the poor service.
So, unless a miracle occurs, nothing to report after this until October. Cross your fingers that none of the disturbances in the Atlantic ever cross central Florida and knock power out for more than a 12-15 hours. That's about all the back-up power I got with the AC running in August. Open to suggestions, if any, on how to move up the chain of support.
Thanks for listening.