Guy, just a heads up of what's been happening in the UK the past few days, where we are currently getting our first big batch of Model 3s for pickup. Not saying all this stuff will happen to you, but might be useful to know:
1. VINs have been re-assigned multiple times here. (I've had 3 different VINs appear in my source code) so even if you are given one it may not be your final one and it could be re-assigned at any time prior to delivery. There seems to be no logic to it. They admit mistakes are being made but it doesn't seem to get any better.
2. A few people have been given a delivery date and then that's been cancelled or changed at the last moment. Some were given a delivery window (i.e. Aug 7-Aug 20) then they'g suddenly get a delivery date outside that window. Then the date would be cancelled completely. You cannot make any plans based on what Tesla are telling you and be 100% sure it won't change. People have booked flights to get to the pickup location only for the date to change at the last moment.
3. A lot of people are on vacation this time of year and quite a few had pickup dates given to them when they were out of the country. At first, Tesla were being very difficult about this and just cancelling the pickup and telling the customer they would have to wait for the next boat load to arrive. Then someone pointed out the wording of the terms which gives the customer the right to pickup within 7 days of the date and Tesla backed down on that one. So read the terms carefully and assert your rights!
4. The terms also state that only the registered owner can pick the car up. Tesla have relaxed that rule here in the last few days and allowed a nominated person to pick the car up for them. This is probably because they need to get the cars out of their warehouses to make room for the next deliveries, so you might want to ask about this if you can't get there to pick up yourself.
5. Because it's been so busy on pickup days, Tesla have been telling customers they only have 10 minutes to hand over the car. It takes longer than 10 minutes to inspect a car properly for defects, so ignore that and take as long as you need. It's your right to do so and it will be much easier to get any defects corrected afterwards if you can point them out to the Tesla rep. when you are there.
I hope this helps some of you and I hope you all get your cars soon! It's been a very long wait for some of us.
1. VINs have been re-assigned multiple times here. (I've had 3 different VINs appear in my source code) so even if you are given one it may not be your final one and it could be re-assigned at any time prior to delivery. There seems to be no logic to it. They admit mistakes are being made but it doesn't seem to get any better.
2. A few people have been given a delivery date and then that's been cancelled or changed at the last moment. Some were given a delivery window (i.e. Aug 7-Aug 20) then they'g suddenly get a delivery date outside that window. Then the date would be cancelled completely. You cannot make any plans based on what Tesla are telling you and be 100% sure it won't change. People have booked flights to get to the pickup location only for the date to change at the last moment.
3. A lot of people are on vacation this time of year and quite a few had pickup dates given to them when they were out of the country. At first, Tesla were being very difficult about this and just cancelling the pickup and telling the customer they would have to wait for the next boat load to arrive. Then someone pointed out the wording of the terms which gives the customer the right to pickup within 7 days of the date and Tesla backed down on that one. So read the terms carefully and assert your rights!
4. The terms also state that only the registered owner can pick the car up. Tesla have relaxed that rule here in the last few days and allowed a nominated person to pick the car up for them. This is probably because they need to get the cars out of their warehouses to make room for the next deliveries, so you might want to ask about this if you can't get there to pick up yourself.
5. Because it's been so busy on pickup days, Tesla have been telling customers they only have 10 minutes to hand over the car. It takes longer than 10 minutes to inspect a car properly for defects, so ignore that and take as long as you need. It's your right to do so and it will be much easier to get any defects corrected afterwards if you can point them out to the Tesla rep. when you are there.
I hope this helps some of you and I hope you all get your cars soon! It's been a very long wait for some of us.
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