Tesla Model S CPO Website - Now Live

[doofenshmirtz]

I just took a delivery of the CPO Model S 60 at Austin, TX Service Center and the delivery experience was superb.
The car, which has ~60K miles on it already looks and feels like brand new from inside and outside.
Driving experience is out of this world compared to my Prius.
They gave me two new key fobs, little thank you gifts, and all previous service records.
By the way no drive unit swaps for this car in the past and no unusual noises from DU while driving.

My delivery specialist Magz did outstanding job communicating with me all the way and making super easy, fun and effortless experience in purchasing the car.

I picked up a CPO 85 at Fremont and got the factory tour. Loved the entire experience from the moment I ordered right through delivery.

Thanks for the tip about service records. Will have to get my delivery advisor cracking on that

 

[Super_Popular]

So I came across a CPO listing (don't remember the VIN off-hand) that showed and listed the wall connector option. I assume this meant the original owner ordered the HPWC. What does that mean for someone who buys that CPO? I can't believe the original owner uninstalled their HPWC when they traded in their car. Is Tesla obligated to give the CPO buyer a HPWC since its listed?

edit: VINs are P18059 and P24870

Me: Does the car come with the HPWC listed?


Tesla: No – the HPWC is removed in our system, but a known bug occasionally allows it to show up on the PDF’s we generate.

The price never accounts for the HPWC.

 

[flankspeed8]

Me: Does the car come with the HPWC listed?


Tesla: No – the HPWC is removed in our system, but a known bug occasionally allows it to show up on the PDF’s we generate.

The price never accounts for the HPWC.

Seems like they should figure out a way to fix the glitch to eliminate confusion in the future.

 

[Super_Popular]

Seems like they should figure out a way to fix the glitch to eliminate confusion in the future.

They cannot even get their pricing figured....let alone a glitch.:crying:

 

[ivengo]

I want to add one more tidbit of information. I found a small paint crack in the front of the car. They told me that they will pick up my car from me at my home and will drop a loaner. The car will go to the paint shop to fix that crack. In my opinion this is an outstanding service. I hope to get a loaner with autopilot to experience it

It interesting that some people on the forums indicated that drop pick up service is not working in some locations, but it looks like in Austin it is working quite well. My house is within 15-20 mile radius from the service center.

 

[Super_Popular]

My house is within 15-20 mile radius from the service center.

This is why it works for you.

 

[sitter_k]

They cannot even get their pricing figured....let alone a glitch.:crying:

Tesla seems to be increasing the price of CPO cars in Canada...The ones that are sitting in CPO inventory. So those should be flying off the shelves now.

 

[Super_Popular]

Tesla seems to be increasing the price of CPO cars in Canada...The ones that are sitting in CPO inventory. So those should be flying off the shelves now.

Did you mean decreasing?, not understanding your post.

 

[Skotty]

I wrote an application for filtering available Model S CPO cars based on a set of filters. I know the ev-cpo website has everything a person needs already, but I wanted to use a complex set of search filters in my own style to find a CPO car to buy. How it works is you go to the ev-cpo website, download the main page (use browser save page function, and save it as HTML; either logged in with subscription or not; works either way; I have a subscription myself), then my app will parse the list of available cars and show me all the potential matches that exceed a preset match threshold, as well as how those matches changed since the last time I ran it. I'm debating sharing it with the community. It's written in Java.

I currently have it load the filters from a plain text file. You can set up any number of filters on any of the available car attributes. Filters can be preferences with which you can assign various weights, or they can require certain options, or they can exclude cars with certain options. So, for example, I have personally set up several filters just on exterior color; I really like green, also like blue but not as much as green, and also like grey but not as much as blue, and I also don't want red; all other colors I'm neutral about. I can set this up in my filters file and it looks like this:

color, String, CONTAINS, Red, excluded
color, String, CONTAINS, Green, HIGH
color, String, CONTAINS, Blue
color, String, CONTAINS, Grey, LOW

There are different types of matches you can do; for example, for strings, you can use STARTS_WITH, ENDS_WITH, EQUALS, or CONTAINS. This is handy as you can use a single filter to cover multiple scenarios. For example, I want grey interior, but I don't care if it's performance interior, or if it's alcantara or whatever, I just want it to be grey. So I can set up a filter on that with "CONTAINS, Grey", and it will catch all of them.

There are some more complex scenarios it doesn't directly handle right now. For example, if you like blue exterior with tan interior, or red exterior with black interior, there is currently no way to set that up with a single set of filters; however, you could handle it by setting up two different sets of filters and running them both.

So the application will scan all the cars, throw out the ones that matched any excluded filters as well as any that didn't match a required filter, and then score all that remain based on the other preference filters, and assign each car a percentage match, throwing out any whose match scores are less than whatever the preset match threshold is set at. At the end it tells you what cars are left, what their match percentages are, and how it's different from the last time you ran the application. It can also send the results as an email if desired, though I'm not certain what all email providers it will work with (but it works with gmail).

What's not fully fleshed out (and why I'm hesitant to distribute the app at this time) is where to get the list of inventory cars. It would be nice to get a source that would allow automated downloads of CPO inventory car information, but I don't have that right now. So for now, I'm just utilizing the ev-cpo website, and that's why you have to manually visit the site, download the page, then have the app parse the downloaded page.

My app is not a windowed application at this time; you can manually set up desktop icon to launch it, but all of the configuration is stored in config files that you edit with a text editor. You launch it, it runs, and only way you know it ran is if you get a new list of matches or you look at the log file to see that it ran.

Anyway, I'm sharing to see what interest others might have in this, or if anyone has any comments/feedback about the concept. I was debating trying to work with Hank to integrate some of this functionality into his site, but for the moment, I didn't want to delve too deeply into the script behind his site; my specialty is Java and I wanted to stick with that for now.

 

[Skotty]

As a followup to my last message about my CPO search application....

Thought I would give a quick example of how the match percentages are calculated. As it currently works, all filters that are not "exclude" filters have a weight assigned to them, which is some number between 0 and 1. The 0 to 1 is kind of an arbitrary range, but a fixed range was necessary so that named weights like low, medium, and high would be meaningful. The filter engine iterates through the fields (like color, trim, wheels, etc), and for any field that has 1 or more filters, notes the highest weight out of filters that match and the highest possible weight out of all the filters for the field. It then comes to a final percent score by dividing the sum of all highest match scores by the sum of all highest possible scores.

Example:

Say you have the following filters:

trim STARTS_WITH "P85", REQUIRED, (uses default weight 0.5; MEDIUM)
interior CONTAINS "black", EXCLUDED
color CONTAINS "grey", weight 0.75 (HIGH)
color CONTAINS "white", weight 0.25 (LOW)
soundStudio EQUALS true, weight 0.5 (MEDIUM)

Now say you have a P85+ that is white with tan interior and sound studio package. Here's how the calculation looks:

field | highest match weight | highest possible weight
trim | 0.5 | 0.5
interior | not applicable (only filter on this field is an exclude filter)
color | 0.25 | 0.75
soundStudio | 0.5 | 0.5
========================
sums | 1.25 | 1.75

1.25 / 1.75 = 0.714 = 71% match

You can set your overall threshold to anywhere from 0% to 100%, so as long as you set that threshold at or below 71%, this example car would show up on the match list.

I debated whether or not required filters should be a part of the calculation, but ultimately decided I think they should be. However, unless you set up the weights in code, you can't change the weight of a required filter; that part I'm thinking about changing, and in fact, in doing so, it would allow the required filters to be treated either way, as you could assign the required filter a weight of 0 and then it would have no effect on the final match score. That part is really not a limitation of the filtering engine, it's just a limitation of the parser that creates the filters from the external text file.

 

[MsElectric]

Great idea! Do you have the interface up so we can access it?

As a followup to my last message about my CPO search application....

Thought I would give a quick example of how the match percentages are calculated. As it currently works, all filters that are not "exclude" filters have a weight assigned to them, which is some number between 0 and 1. The 0 to 1 is kind of an arbitrary range, but a fixed range was necessary so that named weights like low, medium, and high would be meaningful. The filter engine iterates through the fields (like color, trim, wheels, etc), and for any field that has 1 or more filters, notes the highest weight out of filters that match and the highest possible weight out of all the filters for the field. It then comes to a final percent score by dividing the sum of all highest match scores by the sum of all highest possible scores.

Example:

Say you have the following filters:

trim STARTS_WITH "P85", REQUIRED, (uses default weight 0.5; MEDIUM)
interior CONTAINS "black", EXCLUDED
color CONTAINS "grey", weight 0.75 (HIGH)
color CONTAINS "white", weight 0.25 (LOW)
soundStudio EQUALS true, weight 0.5 (MEDIUM)

Now say you have a P85+ that is white with tan interior and sound studio package. Here's how the calculation looks:

field | highest match weight | highest possible weight
trim | 0.5 | 0.5
interior | not applicable (only filter on this field is an exclude filter)
color | 0.25 | 0.75
soundStudio | 0.5 | 0.5
========================
sums | 1.25 | 1.75

1.25 / 1.75 = 0.714 = 71% match

You can set your overall threshold to anywhere from 0% to 100%, so as long as you set that threshold at or below 71%, this example car would show up on the match list.

I debated whether or not required filters should be a part of the calculation, but ultimately decided I think they should be. However, unless you set up the weights in code, you can't change the weight of a required filter; that part I'm thinking about changing, and in fact, in doing so, it would allow the required filters to be treated either way, as you could assign the required filter a weight of 0 and then it would have no effect on the final match score. That part is really not a limitation of the filtering engine, it's just a limitation of the parser that creates the filters from the external text file.

 

[ff2014]

Wanted to share my CPO experience...
After considering a new Tesla since Sep 2014, I pulled the trigger on a CPO P85 in Dec 2015 when CPO prices were too good to resist. Many thanks to ev-cpo.com, and the many members who generously shared their experiences along with many useful tips on the buying process. I got a 2012 P85, blue, grey interior, CF spoiler, dual chargers, SAS, sound studio, and paint armor (no pano, no 21" inch wheels).
I ordered the car on Dec 20th and picked it up on Jan 11th. Communication during this time was so-so, although my SA sent me the carfax and a few pics. On the day of pickup, the car was in spectacular shape. Based on charging history, I'm guessing that the car was refurbished in Fremont. And, they took the job seriously. New tires, wheels, mats, parcel shelf, and so immaculately detailed that it looked and smelled brand new. Based on how quiet and rattle-free the car is, they might have replaced a whole host of other things as well. Even the B and C pillar leather that get worn are in perfect shape. The only minor blemishes (a scratch on the spoiler and a paint chip), they agreed to fix on the due bill.
I had taken extended test drives in 2015 P85Ds, P90Ds, 90Ds and 2014 S85s and P85s. This car is every bit as quiet and solid as the newer models (no rattles on delivery day - one minor buzzing sound showed up in the rear hatch area a few days after delivery, but it's not bothersome). I was concerned about 2012 build quality, but got lucky with this one. I had a 2015 550i before this car, and the quietness at speed matches/maybe beats that car.
A few other items where I had luck... the car has Tesla parking sensors! The previous owner must have retrofitted them. The car has a B battery pack. Being a late Dec 2012 build, I was hoping for it.
The ev-cpo site (which i subscribed to before buying) made my search effective and efficient. I was well-prepared on delivery day thanks to many folks that share here. Thank you!
I did ask for an alignment report and other service records during delivery day. My DS "tried", and told me he wasn't able to, but that I can get it from my SC. I emailed my SC with this and a few other questions, and while they answered the other stuff, they ignored the alignment report request. I'll keep trying.

One question for those who bought a CPO... Did you get any warranty documents specific to your car? I didn't get anything stating when the 2 warranties end for my car. My SC gave me the service date (thought it's 4 months earlier that carfax ), and confirmed that the car has a CPO warranty for 4 years from my delivery, and drivetrain for 8 years from original service. But, it would be nice to have a paper from Tesla stating the dates, in case I want to sell the car someday.

 

[Super_Popular]

I wouldn't worry about the warranty, you will most likely sell it before the warranty ends anyway. Once you have had that 2012 you will want to upgrade in a year or so.

 

[HankLloydRight]

I wouldn't worry about the warranty, you will most likely sell it before the warranty ends anyway. Once you have had that 2012 you will want to upgrade in a year or so.

That's really not a fair statement. Maybe that's how you feel, and everyone is different. I'm going on 2 years with my 2013 P85+ without most of the new features, and I feel no need to upgrade anytime soon (or later for that matter).

 

[DCAC]

I wouldn't worry about the warranty, you will most likely sell it before the warranty ends anyway. Once you have had that 2012 you will want to upgrade in a year or so.

This is exactly why you would want the warranty document, so you could show it to a prospective buyer. ff2014, let me know if you get a document. I have asked the same question, still unanswered.

 

[Super_Popular]

That's really not a fair statement. Maybe that's how you feel, and everyone is different. I'm going on 2 years with my 2013 P85+ without most of the new features, and I feel no need to upgrade anytime soon (or later for that matter).

And if you read what I posted you will see that I chose my words carefully. I said most likely, not you will. So it's not really an unfair statement.

 

[MsElectric]

I wouldn't worry about the warranty, you will most likely sell it before the warranty ends anyway. Once you have had that 2012 you will want to upgrade in a year or so.

What an odd comment. The average length of car ownership in the United States is 6.5 years. And in fact this is the fiscally responsible way to own a car so that you amortize the depreciation over a longer period. We fall under this category as we usually own our cars for 6-8 years.

Source: http://www.thefiscaltimes.com/2015/07/29/Here-s-Why-Americans-Are-Keeping-Their-Cars-Longer-Ever

I can't emphasize enough the importance of reasonable and fair warranty/extended warranty policies for a large segment of car buyers. Tesla seems to have a hard time understanding the importance of warranty coverage. One of the biggest factors delaying our purchase of a Model S are the poor warranty provisions and just plain inability to even purchase an extended warranty for CPO cars. We don't want to buy a CPO car and throw it away after 4 years because we can't extend the warranty.

The concern about having the warranty information on paper is quite valid as due to the extremely high repair costs few used car buyers (who tend to be even more cost conscious) may not want to own a Model S out of warranty.

- - - Updated - - -

They need to disclose the service history of cars up for sale as CPO cars. Why is this information not listed with a car to begin with?

After all car dealers do this and I don't think it is too much to ask for Tesla to be at least as fair and transparent as a car dealer.

Wanted to share my CPO experience...
After considering a new Tesla since Sep 2014, I pulled the trigger on a CPO P85 in Dec 2015 when CPO prices were too good to resist. Many thanks to ev-cpo.com, and the many members who generously shared their experiences along with many useful tips on the buying process. I got a 2012 P85, blue, grey interior, CF spoiler, dual chargers, SAS, sound studio, and paint armor (no pano, no 21" inch wheels).
I ordered the car on Dec 20th and picked it up on Jan 11th. Communication during this time was so-so, although my SA sent me the carfax and a few pics. On the day of pickup, the car was in spectacular shape. Based on charging history, I'm guessing that the car was refurbished in Fremont. And, they took the job seriously. New tires, wheels, mats, parcel shelf, and so immaculately detailed that it looked and smelled brand new. Based on how quiet and rattle-free the car is, they might have replaced a whole host of other things as well. Even the B and C pillar leather that get worn are in perfect shape. The only minor blemishes (a scratch on the spoiler and a paint chip), they agreed to fix on the due bill.
I had taken extended test drives in 2015 P85Ds, P90Ds, 90Ds and 2014 S85s and P85s. This car is every bit as quiet and solid as the newer models (no rattles on delivery day - one minor buzzing sound showed up in the rear hatch area a few days after delivery, but it's not bothersome). I was concerned about 2012 build quality, but got lucky with this one. I had a 2015 550i before this car, and the quietness at speed matches/maybe beats that car.
A few other items where I had luck... the car has Tesla parking sensors! The previous owner must have retrofitted them. The car has a B battery pack. Being a late Dec 2012 build, I was hoping for it.
The ev-cpo site (which i subscribed to before buying) made my search effective and efficient. I was well-prepared on delivery day thanks to many folks that share here. Thank you!
I did ask for an alignment report and other service records during delivery day. My DS "tried", and told me he wasn't able to, but that I can get it from my SC. I emailed my SC with this and a few other questions, and while they answered the other stuff, they ignored the alignment report request. I'll keep trying.

One question for those who bought a CPO... Did you get any warranty documents specific to your car? I didn't get anything stating when the 2 warranties end for my car. My SC gave me the service date (thought it's 4 months earlier that carfax ), and confirmed that the car has a CPO warranty for 4 years from my delivery, and drivetrain for 8 years from original service. But, it would be nice to have a paper from Tesla stating the dates, in case I want to sell the car someday.

 

[Drucifer]

That's really not a fair statement. Maybe that's how you feel, and everyone is different. I'm going on 2 years with my 2013 P85+ without most of the new features, and I feel no need to upgrade anytime soon (or later for that matter).

I have to agree. Maybe I am just stubborn, but I refuse to trade my car or upgrade until after I make the last payment..and had a handful of months with no payment.

I leased my Volt...so 36 months, but prior to that
Saab 9-3 Convertible - bought new 1999 - sold 2012 - 215k miles
Acura Legend 1986 - bought 1990 - sold 2000 - 250k miles

 

[Super_Popular]

What an odd comment. The average length of car ownership in the United States is 6.5 years. And in fact this is the fiscally responsible way to own a car so that you amortize the depreciation over a longer period. We fall under this category as we usually own our cars for 6-8 years.

Source: http://www.thefiscaltimes.com/2015/07/29/Here-s-Why-Americans-Are-Keeping-Their-Cars-Longer-Ever

I can't emphasize enough the importance of reasonable and fair warranty/extended warranty policies for a large segment of car buyers. Tesla seems to have a hard time understanding the importance of warranty coverage. One of the biggest factors delaying our purchase of a Model S are the poor warranty provisions and just plain inability to even purchase an extended warranty for CPO cars. We don't want to buy a CPO car and throw it away after 4 years because we can't extend the warranty.

The concern about having the warranty information on paper is quite valid as due to the extremely high repair costs few used car buyers (who tend to be even more cost conscious) may not want to own a Model S out of warranty.

- - - Updated - - -

They need to disclose the service history of cars up for sale as CPO cars. Why is this information not listed with a car to begin with?

After all car dealers do this and I don't think it is too much to ask for Tesla to be at least as fair and transparent as a car dealer.

Did you google that just to make your point?, which you really did not need to do in the first place. If you look at all the CPO cars for sale by Tesla and on Ebay, Cars.com etc..... you will clearly see that not ALL Tesla owners keep their cars for 6.7 years. Maybe some do, maybe some dont. Many like to upgrade.

 

[MsElectric]

Did you google that just to make your point?, which you really did not need to do in the first place. If you look at all the CPO cars for sale by Tesla and on Ebay, Cars.com etc..... you will clearly see that not ALL Tesla owners keep their cars for 6.7 years. Maybe some do, maybe some dont. Many like to upgrade.

Yikes! Did I google that to make a point? No I found you a source for something I have known to be a fact for a while based on many articles I've read on the topic.

The average ownership period for a car in America is about 6.5 years. Which part of that do you fail to understand? Already a couple of Tesla owners have chimed in that they too plan to hold onto their car for a while. When we get a Tesla we too will hold onto the car for about 6-8 years, hence the importance of warranty coverage.

Of course there are always cars for sale that are just a couple of years old. This is true for Tesla and this is true for every other car brand. At this point I am not sure what you are arguing about. I think most reasonable people will support the OP's simple request to have information about the car on paper.