scotty2541
Member
Totally agree, the TPMS system on the 2.x is a flakey system and also agree that Tesla should have done a recall to fix the issue that's reoccurring with them. And I have the opposite view / reaction when I come into work. I usually get, you Whizzed by me today again and Wow I love your car from all my co-workers and VPs. 50k and the only issue was the APS inside the ESS which they replaced the ESS with a healthier one while there were at it.
I also passed on your disappointment to the store manager at Tesla who I work closely with. There have been times where he/I disagreed on an issue, and when that happened I escalated it up. But after the dust cleared I discovered it was an honest misunderstanding in communication which he took the blame for and whole-heatedly apologized. I even had Jerome from above email me back to personally verify that everything was ok, and this was when pushing the Model-S was the #1 priority for Tesla.
Been here before, its all about persistence and if you're not heard, keep pushing your issue higher. But also don't get emotional about it. I tend to forget that and my emotions get into the issue by my tone which then works against me.
You have valid concerns, just voice them to the right people. And always do a self check on your attitude that's being received by them, be firm and direct, but try not to be emotional. I know personally that's a tough thing to grasp at times since passion can fuel emotions, but your emotions can be misconceived from the real picture of what your passions portray.
I appreciate your advice... so I need to resist the urge to take it to the next car show with a lemon tree sitting in the front seat? :smile:
Seriously, everyone looks at it and loves it, just like the reactions you get. One guy says it reminds him of "Hunt for Red October" when Connery says "They will tremble at the sound of our silence!" But that is all based on looks. Owning one is a different experience.
But after several radios, A/C issues, ESS control module, tire monitors, and years of dashboard rattles and squeaks... It's difficult not to sound frustrated.
I found a loose metal clip myself when I replaced the radio, rattling around in the structural beam behind the steering column... I had to fish it out with a telescoping magnet. It was definitely not from the radio, and had likely been there since new. Clearly quality issues.
The service guy just seems to have the business attitude... It was replaced 18 months ago, and is warranted for 12 months, so it's not covered. I can't fault him for that, and he can't choose a higher quality part anyway. As a friend said "Maybe they should spend an extra $50 for a unit that will last!"
As for voicing concerns to the right people, I don't have any people. The sales guy is gone, the phone number just directs me back to the local service center "based on my area code". Can you steer me to someone?
-CSW #1277