This is a kind of a long story, so bear with me or TL;DR at the bottom.
My car was delivered with several defects that I was told could be addressed by service at a later date. I documented the issues and waited several weeks for service to source the parts and then dropped the car off at the not so local (2+ hrs away) [Indianapolis - Castleton] service center. The appointment was to correct a variety of issues including but not limited to paint defects across several painted surfaces, panel misalignment's, multiple punctures underneath the car on both sides, broken headliner, etc.
While the car was in Tesla’s custody I received an app alert that my car had hit the 85 MPH speed limit I had set. I messaged my service advisor and brought this up but did not hear back. While at the body shop I could also see that the car was being left unlocked and parked outside after hours. Then when the car was on its way back to the service center from the body shop, I received yet another alert that again the car had hit the 85mph speed limit mode that was set. This time I reached out to service and asked why this was occurring. The service manager apologized and stated that they reviewed the car's logs and would be disciplining the employee that was driving the car inappropriately. Mobile access was then disabled so I have no way of knowing if my car has went out for subsequent joyrides. I am not sure why mobile access was disabled 2 weeks into the service visit only right after I reported the mistreatment, but that is concerning in itself.
To make matters worse while on the phone with the Indianapolis service manager discussing the car's mistreatment, he stated that unfortunately the panels that were repainted by the body shop were in worse condition than they were before they were refinished and the work would have to be redone once again, but a different driver would drop the car off this time.
The car went back to the body shop. A week later I got a call from the service advisor informing me that the car was back from paint but that the front bumper had been damaged and had to be repaired and repainted as well. Then later in the day, the service advisor called me again and told me that unfortunately the car must have been covered in paint over-spray at the body shop and in an effort to remove the over-spray from the glass, they used a razor blade and damaged EVERY single piece of glass on the car which now required replacing ALL of the glass from front to back!
TL;DR I purchased a new Tesla Model 3, while service attempted to fix the delivery defects Tesla employees mistreated the car, the defects were made worse rather than better, then a lot more severe damage was done to the car. At this point, the car has been mistreated, a good portion of the car has had to be repainted twice and is no longer factory paint, the front bumper was damaged, every single piece of glass had to be replaced due to negligence, and no telling what other damage has been done as I have not yet seen it. The car has been out of my custody for just over a month now.
This purchase has really went off the rails. This is no longer the new car I just purchased (after waiting for 2+ years from the reveal like most of you all) and the damage incurred while in Tesla's custody negatively affects the value of the car.
The service manager called earlier and told me that other than the headliner, the car is ready for pick up and that they would do the headliner via mobile service when they get the part in stock because it keeps being delivered damaged to them. After some back and forth, he offered to throw in EAP and a few grand of service credit if I will take the car back and not ask for it to be bought back.
What do you make of this really odd situation I am in? Is that sufficient compensation for having this service center do that much damage to a new car? If I trade in the car in a few years, are they going to give me less value due to all the rework? Anything I should consider or look out for? I am planning to go look at the car tomorrow and see what shape it is in I guess.
Thanks in advance for any thoughts/recommendations. Heck of a first Tesla experience.
My car was delivered with several defects that I was told could be addressed by service at a later date. I documented the issues and waited several weeks for service to source the parts and then dropped the car off at the not so local (2+ hrs away) [Indianapolis - Castleton] service center. The appointment was to correct a variety of issues including but not limited to paint defects across several painted surfaces, panel misalignment's, multiple punctures underneath the car on both sides, broken headliner, etc.
While the car was in Tesla’s custody I received an app alert that my car had hit the 85 MPH speed limit I had set. I messaged my service advisor and brought this up but did not hear back. While at the body shop I could also see that the car was being left unlocked and parked outside after hours. Then when the car was on its way back to the service center from the body shop, I received yet another alert that again the car had hit the 85mph speed limit mode that was set. This time I reached out to service and asked why this was occurring. The service manager apologized and stated that they reviewed the car's logs and would be disciplining the employee that was driving the car inappropriately. Mobile access was then disabled so I have no way of knowing if my car has went out for subsequent joyrides. I am not sure why mobile access was disabled 2 weeks into the service visit only right after I reported the mistreatment, but that is concerning in itself.
To make matters worse while on the phone with the Indianapolis service manager discussing the car's mistreatment, he stated that unfortunately the panels that were repainted by the body shop were in worse condition than they were before they were refinished and the work would have to be redone once again, but a different driver would drop the car off this time.
The car went back to the body shop. A week later I got a call from the service advisor informing me that the car was back from paint but that the front bumper had been damaged and had to be repaired and repainted as well. Then later in the day, the service advisor called me again and told me that unfortunately the car must have been covered in paint over-spray at the body shop and in an effort to remove the over-spray from the glass, they used a razor blade and damaged EVERY single piece of glass on the car which now required replacing ALL of the glass from front to back!
TL;DR I purchased a new Tesla Model 3, while service attempted to fix the delivery defects Tesla employees mistreated the car, the defects were made worse rather than better, then a lot more severe damage was done to the car. At this point, the car has been mistreated, a good portion of the car has had to be repainted twice and is no longer factory paint, the front bumper was damaged, every single piece of glass had to be replaced due to negligence, and no telling what other damage has been done as I have not yet seen it. The car has been out of my custody for just over a month now.
This purchase has really went off the rails. This is no longer the new car I just purchased (after waiting for 2+ years from the reveal like most of you all) and the damage incurred while in Tesla's custody negatively affects the value of the car.
The service manager called earlier and told me that other than the headliner, the car is ready for pick up and that they would do the headliner via mobile service when they get the part in stock because it keeps being delivered damaged to them. After some back and forth, he offered to throw in EAP and a few grand of service credit if I will take the car back and not ask for it to be bought back.
What do you make of this really odd situation I am in? Is that sufficient compensation for having this service center do that much damage to a new car? If I trade in the car in a few years, are they going to give me less value due to all the rework? Anything I should consider or look out for? I am planning to go look at the car tomorrow and see what shape it is in I guess.
Thanks in advance for any thoughts/recommendations. Heck of a first Tesla experience.
