I'm displeased.
I had a flat on Sunday afternoon.
I called Tesla roadside assistance.
They said that in 45 minutes, a tow truck would come and tow the car to the nearest service center (about 20 miles away). The service center was closed, so I'd need to wait a day to get the car back. What they said is what happened: the tow truck arrived in 40 minutes and towed the car to Sunnyvale, and the service center replaced the worn rear tires and delivered the car to me the next day.
The service center was closed on Sunday, so they couldn't offer me a rental car (not sure if they would have anyway). They offered to call a taxi for me, but we decided to just walk the two miles home.
The service center price for the Conti ExtremeContacts was $375, which is noticeably more than TireRack's $293. The service rep apologized and offered to let me have TireRack drop ship them to the service center, but I wanted my car back sooner rather than later, so I had to pay the Tesla price.
All told, I lost the use of my car for more than 24 hours due to a flat. We couldn't do what we wanted to do on Sunday because of a flat. My mother in law (in the car at the time) was asking why my fancy car didn't have a spare tire like every inexpensive car she's owned. I had to pay an extra $150 because Tesla charges more per tire than TireRack.
I'm sorry, but this is not "ok".
Yeah, the service people treated me nicely, but Tesla's decision to forgo any tire-fix options wound up being really annoying to me.
I bought a $100k car, but Tesla was too cheap to include their tire repair kit.
You could argue that it's my fault as I knew my car didn't have a spare, but somehow I figured that if I had a flat, it would get fixed faster than 24 hours.
I guess I'll buy the Fix-a-Flat Ultimate from Walmart, but the experience has left me with another sour note from Tesla.
I hate having to apologize to friends or relatives for why my car can't do a simple thing.