Hi all. First post. Wish it was a more positive one.
Looking for advice / suggestions on what to do....
I had to reject collecting my Performance Model 3 yesterday because I found 18 issues with the car and they couldn't confirm they would fix them before I drove away.
After asking around it sounds like a couple of them are "normal" (like no paint behind the front doors) but most of them are not.
Tesla do not make it easy to contact them outside of the generic web forms, and I have been talking to the generic UK delivery email address also.
Are there other communication channels people would suggest? Any lessons learnt or reassurance from owners?
I want to be fair to Tesla and wont upload all of the evidence publicly just yet, but I have a PDF with images of all the issues and where they are on the car.
They include paint chips, lots of missing paint (not just the usual), a large alloy chip, interior roof lining coming away / poorly assembled in multiple places, seals coming away, interior plastic loose in multiple places, a light cluster issue, a door seal assembly issue and door interior damage.
Thanks in advance for your help!
Andy
Looking for advice / suggestions on what to do....
I had to reject collecting my Performance Model 3 yesterday because I found 18 issues with the car and they couldn't confirm they would fix them before I drove away.
After asking around it sounds like a couple of them are "normal" (like no paint behind the front doors) but most of them are not.
Tesla do not make it easy to contact them outside of the generic web forms, and I have been talking to the generic UK delivery email address also.
Are there other communication channels people would suggest? Any lessons learnt or reassurance from owners?
I want to be fair to Tesla and wont upload all of the evidence publicly just yet, but I have a PDF with images of all the issues and where they are on the car.
They include paint chips, lots of missing paint (not just the usual), a large alloy chip, interior roof lining coming away / poorly assembled in multiple places, seals coming away, interior plastic loose in multiple places, a light cluster issue, a door seal assembly issue and door interior damage.
Thanks in advance for your help!
Andy